Hello Nikko,

Looks great – Thank you very much for your assistance in resolving this issue.

Could you tell me where the setting for the image sizes are located so that I can have this info in the event that I need to change and/or add another size and then regenerate them at some point in the future?

Thank you again for the OUTSTANDING customer support!

Regards,
Lee

Hi Nikko,

Brilliant – that is exactly what I was wanting to accomplish! YES – it’s the perfect balance of sharpness and size. PLUS removing all those extra unneeded files will shrink that size down also! So happy. I did a test upload and it was perfect!

Now, can this be done for the entire site (it was started in 2017 so there are plenty of files that were generated but not needed) with the same results? That would fix my size problem immediately and your upload fix will assure it is stopped.

Thank you,
Lee

Hello Nikko,

Thank you for your efforts to sort out my problem. However, as the size issue was/is my main problem and that remains unresolved. (Images being scaled up).

I am not sure what you changed but there are still 24 new images generated for each single image I upload!

Not only that BUT they are all tiny images which are too BLURRY when viewed and as I am trying to sell fine art the image quality is essential!

So nothing was done except to make my clients site LESS functional.

I would like to have the changes you did reverted to the original setting prior to your attempt at resolving my issue – at least the site looked better and was not full of blurry images!

Thank you!

Please let me know if you could successfully login, If NOT then the issue is with my hosting security for failed logins. If you are not successful I will need the IP address so I can have my host unblock and whitelist you. Thank you

This will get you into the ftp – Thank you!

Sorry about that!

Hi Ismael,

Thank you for the reply – yes, I did adjust the value of the thumbnail width field and set thumbnail to uncropped.

I did not – use the filter from the previous threat or I should say, I tried to do it and nothing changed to I revered back and deleted it. I am not technical enough to do it was any certainly. If you would like to try I will leave access below.

Thank you,
Nestor

Here is a screen capture from a testing site. I happen to be in California and the one place where the site is not working is…CALIFORNIA

http://nestortoro.com/enfold.JPG

Guess the joke’s on me!

Any suggestions as it is clearly not being resolved by the suggestion of clearing cookies and refreshing my browser.

Thanks

Well, perhaps you have some “magic” browser but I don’t.

I do see it rendering correctly…I see no improvement at all.

I have tried on 3 computers (2 mac and 1 pc).

iPhone and iPad.

Cleared cookies, caches, and even rebooted all computers and routers.

So unless I am suddenly just stupid and can’t use a computer there is still a problem with this site.

Thank you

I am sorry to report that the suggest solution did NOT work for my site. I STILL have the shopping cart on my mobile sites even after the addition of the code:

@media only screen and (max-width: 767px) {
.cart_dropdown{
display: none !important;
}
.html_visible_cart .cart_dropdown{
display: block !important;
}

}

I would appreciate it if someone could check my site as this has gone on too long and the suggest solution has been applied without the needed result.

Thank you!

The credentials are included in the private content area.

http://nestortoro.com/sold-artwork-nestor-toro-artist-abstract-painter-los-angeles/

Thank you very much –

Lee