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Awesome! Thank you for that! Such a stupid mistake on my side.
Must’ve been dragging & dropping on the wrong location when I tried to upgrade my theme last year.All is working fine when I moved those directories out to a temp location.
Thanks again! Case can be closed :)
Hi Ismael,
Login creds are in the private content section.
For the live site, there’s a 2FA set up. Please let me know if I need to disable this.
If you have anything I can do to help, please let me know.
Regards,
Jeroen
Hi Basilis,
Yes, go ahead. I can always cache all these files later and shouldn’t have any impact on the website itself.
Thank you!
Jeroen
Hi Nikko,
Thanks for taking the time to explain it to me, but I’m a still a bit confused on what to do.
How I understand it what I should do:– define(‘WP_CACHE’, true); >>>> should be set to define(‘WP_CACHE’, false);
– Move ../wp-content/plugins/wp-super-cache to root directory (same as wp-config.php)
– Move ../wp-content/cache (all files?) to root directory in a new directory called cache_backupIs caching causing an issue logging in to the backend?
Thanks again for your help!
Regards,
Jeroen
Hi Nikko,
Apologies for the late response. I was on vacation and had no time to work on this issue.
I’m not sure what you mean by putting the plugin in the root folder and the folder in the wp-content folder.
Could you please explain what you mean by that?
Thank you.
Hi Nikko,
Yes, I’ve turned it off for the live site (not installed in staging), but I am still receiving the same error accessing the backend.
Hi Nikko,
Just turned off caching (WP Super Cache) and didn’t work either.
What might be worth mentioning is that I can access my backend as long as I’m logged in (after switching to a different theme first).
As soon as I open a new session on a different browser or if I’m logged out I receive the class-superobject.php error.Did you or your devs by chance had a look at the lines from the error in class-superobject.php?
Thanks.
Hi Nikko, Rikard,
I’ve just set up the staging website (in private section).
The thing is, I can log in to the backend of the staging website now, but still not to the backend of my live website.
Wondering how this is possible since the staging website is just a clone of the live website?Any suggestion/help is welcome.
Thanks!
Hi Nikko,
Thanks for looking into it.
In the meanwhile, I’ve tried falling back to 4.2 without any results.
I just received a notification for 4.5.1 so was hoping this would fix the issue, it didn’t.With FTP, I changed the name of the enfold theme so I could access the backend again and update some plugins, etc.
I will work on the staging site and get back to you as soon as possible.
Thanks again for helping me out with this!
Regards,
Jeroen
Hi Rikard,
I’ve made no real adjustments to the theme except for some fixes that were advised by the mods/devs to make the errors go away (known bugs) moving to 4.5. I’ve actually just uploaded all the 4.5 files again to make sure that, if I made any changes, they’d be gone now. However, I still get the same error. :(
I have a backup (4.2) from before I upgraded to 4.5 so I’ll try to restore from that, but only as a last resort since I’m afraid my site will break including the frontend. Not really sure what you mean about the whole staging/live part?
Thanks again for looking into this issue!
FTP creds are in the private section in case you need that.
Thanks so much for your response!
Creds are in the private content section.Please let me know if you need anything else!
Ismael,
If you know it’s frustrating for your end users you should probably look into some sort of documentation for this.
With me are a lot of people struggling to get something ‘so simple’ to work.In the meanwhile, I’ve tried so many things to make this work as before the update but without any luck.
I wish I could show you the layout that I’m expecting, but that’s the very reason I’ve opened this ticket.
I want my submenus to show as before the update to 4.1.1I understand (or I actually don’t understand the rationale) that it doesn’t display the colums if they’re empty.
Isn’t there something I can do to fix this?For desktop: menu should show all pages in a mega menu horizonally
For mobile: menu items should show verticallyI’ve provided Rikard with login to my website. Perhaps you can help me?
I’ll send the creds to you if needed.Thanks for your help!
Hi Mike,
Thank you for helping me.
I’ve been trying to reproduce what you sent me, but was unable to do so.
This is as far as I could come and doesn’t even look the way I want it to look:https://postimg.org/image/8p0sqqh0b
https://postimg.org/image/k03gf3nvf
https://postimg.org/image/ae9vyswpn
Sorry to ask for step-by-step instructions, but can’t seem to figure it out.
Thank you for your help
Hi Mike,
Thank you for helping me.
I’ve been trying to reproduce what you sent me, but was unable to do so.
This is as far as I could come and doesn’t even look the way I want it to look:https://postimg.org/image/8p0sqqh0b
https://postimg.org/image/k03gf3nvf
https://postimg.org/image/ae9vyswpn
Sorry to ask for step-by-step instructions, but can’t seem to figure it out.
Thank you for your help
I’ve added the URL in the private section of this post.
Please let me know if you need login creds or whatever.
Thanks a lot for your prompt help!Forgot the screenshot:
Of course:
Please let me know if you need an account or anything.
Thanks!
