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Thank you for helping
Yes I found that the server does not allow any emails to be sent (from) external emails. The (from) must be under dbc.com.sai have updated that code to be our main email in dbc.
Now i want to change the message body .. like from name, subject ..etc. how can i do that?
and by the way i have told many times that the issues was in an older version of wordpress.. so the issue is did not come because of the WordPress update conflict and you are trying to say… I updated the wordpress just when you said it’s the solution.
Your theme is not backward compatible. That’s why i have to update and also the customization is gone. You should not ask me to upgrade to completely new versions of wordpress and theme just because a bug found in an old version.
Now i got what your level of software development.. and i’m going to deal with it. Refunding is not a solution for me.
I dont need the new features of both wordpress and enfold. I can live with the old versions. Why you enforce me to update both because of js loading issue. I believe this is the easiest answer for you.. just to ask for update everything then come back. What a measurable software is having a bug if you don’t update .. and if you update you will lose all your customization.
This is really worest software i have seen in 10 years.
@Ismael i dont how many should i tell i tried that and not work? how many times should i tell you when i update to the new version, it’s not working and also my design is broken.
That’s really poor support and i wonder how you develop a software that if not updated it will not work.
dear.. i was using the older version i did not want to update to the newer. Your team told me i have to update to the new version of wordpress. The issue was from early with the old version of both theme and wordpress.
dear … the website is already working and the layout builder was working fine and sudden the issue occurred. Asking me to do new clean install will not solve the issue. even if it’s working in the new one.
It’s very clear.. I have an issue now in current website you should help me fix it. It’s now 2 weeks since i created this issue. You still talking and not doing any thing to the issue.
dear i have also said many times.. when i update the theme the issue was not fixed. Also the my design was broken in front-end.
And i ask again do you force me to update my theme or it will not work?
what kind of software is this? i should re-write my design again because of the update?:(
@Ismael sorry to say that this is a routine answer. It’s not helping. I said more than 4 times .. i updated the theme to new version but the issue does not fixed. Then i rolled-back to the old version of the theme. In begining it was the old version of wordpress and old version of the theme and layout builder was not working.. Your team asked me to update.That’s really bad support .. It’s almost 10 days, you all keep saying the same…Please if you think it’s easy issue, login to my website and fix it.
I explain the issue clearly in first thread.
FIRST i was running the website in:
– old wordpress (latest version before 4)
– old enfold.
The issue is “Layout builder is not working” it’s just loading, loading, loading… and not content shows.SECOND
you asked me to update wordpress and enfold. I updated both:
– wordpress 4
– enfold (latest)
here i faced 2 issues, one is the same issue before (layout builder is not working) and other is the theme in front-end is broken. i have very customized design.THIRD
i rolled back to the old enfold version. so the design issue is fixed. but still the layout builder (main issue) is not fixed.SO IN ALL SITUATIONS. THE LAYOUT BUILDER ISSUE IS STILL THERE.. IT’S NOT FIXED IN ALL CASES.
I did that. And still same issue. The issue is still showing in all situations:
– updated wordpress + updated theme.
– old wordpress + wold theme.
– updated wordpess + old theme.:(
It will be also like before. When i posted my first question here.. it was the old wordpress version.. and also the layout builder has the issue. It’s not about versions .. the layout builder has a bug i believe.The issue i ‘m facing is in old and new versions of wordpress and theme. I changed everything and it’s still there.
what if i dont want to upgrade? the functions dont work? sorry what type of software is this? if not update the functionality will not work?
I’m ok to live with the old wordpress and old enfold. i don’t need the new features. And Why you enforce me to re-write my design again to meet your new versions?That’s really bad design. Please let me know is there anyway to live with the old version? or to update without breaking the design?
Yes i know it’s old version. I told you i tried the new version but the design is broken so i got back to the old version.
Still in both situation the layout builder issue has not fixed.oh god. i told you did the update and broken the design. and now you did the same. now our design is broken. the front-end is not our design.
No problem. Check it live. I dont have test env. But please take the backups and do your best to not take the website down.
I think you have the ftp access. and if you need more i’m available at skype: khalled_288I went back to the old version of Enfold. because as i told you the design has broken. But when i tried them the layout builder issue has not fixed.
And i tried the issue even with wordpress 4 and enfold 1.5 but it’s still there. Just loading see:
http://awesomescreenshot.com/0a93kj13341- Now i updated to version 4
2- I downloaded the installable files of Enfold from themeforest.
3- I updated enfold thru ftp to version 1.5
Then our design is got broken. Enfold theme design is applied.Now i rollback to the old enfold to keep my design up. but the wordpress is still version.
The major issue is still open: Layout Builder is not working as I sent in first post.
First i was older version. and Now i updated. Then how should i update the “Enfold Child” theme. And please consider i have update the front-end theme with my design (layout, colors, icons) everything. So updating the theme will restore the default theme of Enfold? or hopefully will not affect my design?
