Forum Replies Created
-
Posts
-
After this also the page for the Medium Lamp stopped working.
I contacted one.com support and they said it is an Enfold problem.
When I used another theme the site worked. And if I deactivated woocommerce plugin I saw the page too.
Then I tried to to delete woocommerce and reinstall it. At the same time I deleted all 3 pages with small, medium and large lamp. I recreated all pages with the woocommerce product grid plugin and it seemed to work with small and medium lamp page.
BUT, not the Large Table lamp page. I get a “response is not a valid JSON response” message.
Then I tried to make a new testpage called “New test page” using the woocommerce product grid plugin. And OMG it worked.
What on earth is wrong.
Thank you.Hi Mike.
We did a restore. And what happens! Everything works!!! OMGBut what do I do from here? Should I try to use Envato tokens or not?
What is your advice.
Hi Mike.
Thank you for the response – and the help.
Access is for one month now.
I didnt do anything about restoring. Will do taday – or I will just do it again. Maby I will learn something new :)
Hi support.
I contacted both Envato support and the support from the host (Dandomain) of the website. Envato didnt get back, but Dandomain. I here translate their answer from Danish. Does this help you.
Thanks / Jørn“Hi Jørn
I have looked at it with a colleague, and from the log files we can see that the page is looking for a folder under the theme that does not exist.
A folder called enfold is searched for within the folders folder, and it does not exist.Maybe the developers on the theme can see which files are failing from the log files? You can find them in FTP in the root directory.
You can also retrieve log files yourself if you have made changes and want to see if there are still errors. You can access it through your Dandomain control panel.
I hope this gets you closer to getting the problem fixed.
Sincerely”
Hi guys.
Thank you for the response – nice to see its a team effort :)Im not sure what you mean by “restoring my site from a server restore”, but here is hte login to the ftp.
Thank you.
I changed it back to 7.3.6 when I saw it made no difference.
But I want it to work!!
How can I be sure to fix this.
Tried again to delete Enfold and reinstall. No effect.
And finaly pressed “Reset all option” – and deleted a lot of work – but no change.
SHIT
Can I get my money backThankyou very much for your advice.
I changed to v. 7.1 but no apparent change.
Any other ideas.
Could it be that it relates to the token. There is not respons a when I press “revalidate or remove the token”
And then one more thing.
I see now that all the social media icons in top right corner or not shown correctly.To explain.
I got Enfold a month ago from a friend who toll me to buy it if I wantet to continue working on it.
Im very happy about it but ran into the problem of the Avia Editor not working. So it way time to buy it.
So I pay for it an think I did everything correct.
But the editor still dont work and now I find out that the tokens wont work either.
HELP
ThanksHi.
So is this a token problem?
I did it all!!
I got new tokens sevaral times. And I followd the link you send and did it all. And I went on to download Envato Market and paste a token in their setting tap.
Pleeeese fix it.
I really need to fix our website. Im just launcing a compaign and need to correct a lot of wrong info on my site.Thank you / Jørn
Did as you asked – can see on the folder the date changed. So must be done correctly.
But, still cannot use the editor!
When I try to update the theme Im asked for the token and get this standard message:“Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)”
