Page 662 – Support | Kriesi.at – Premium WordPress Themes

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July 17, 2017 at 9:41 am in reply to: Header/Logo problem Enfold Logo 4.1.1. on phone and tables #822425

Jordan Shannon
Inactive Moderator

Hi,

Add the following:

@media only screen and (max-width: 767px) {
#top #menu-item-search {
display: none!important;
}
}

Best regards,
Jordan Shannon

July 17, 2017 at 9:37 am in reply to: Center Icon list in 2/5 element #822421
Jordan Shannon
Inactive Moderator
Hi,

Add the following to quick css:
```
.avia-icon-list {
    padding-left: 15%!important; 
}
```
Best regards,
Jordan Shannon
July 17, 2017 at 9:31 am in reply to: Avia layout builder hangs #822415

Jordan Shannon
Inactive Moderator

Hi,

Please try to increase php version (should be 7) and memory limit. https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

You may need to check with your web host to see what php version you have.

Best regards,
Jordan Shannon

July 17, 2017 at 9:29 am in reply to: Header/Logo problem Enfold Logo 4.1.1. on phone and tables #822412
Jordan Shannon
Inactive Moderator
Hi,

Try adding the following to quick css:
```
@media only screen 
and (min-device-width : 375px) 
and (max-device-width : 667px) 
and (orientation : landscape) {
.noLightbox.social_bookmarks.icon_count_5{
display:none!important;
}

.avia-menu.av_menu_icon_beside{
border-right-style:none!important;
}

#top #menu-item-search {
    display: none!important;
}

}
```
Let me know if this works.

Best regards,
Jordan Shannon
July 17, 2017 at 9:20 am in reply to: Hi, #822402

Jordan Shannon
Inactive Moderator

Hi,

Where is the image from? Is that from a staging environment. And yes, providing wp-admin and ftp access would aid in troubleshooting.

Also even though you have this running on multiple site, RedSys may still be able to offer some valuable insight that could help us here so if at all possible please try to contact them as well.

Best regards,
Jordan Shannon

July 17, 2017 at 9:17 am in reply to: Remove tabcontainer #822397

Jordan Shannon
Inactive Moderator

Hey blomki,

So you want to remove the entire tab section?

Best regards,
Jordan Shannon

July 17, 2017 at 9:15 am in reply to: Avia layout builder hangs #822394

Jordan Shannon
Inactive Moderator

Hey offthehook33,

Have you tried to increase your PHP Memory limit? Would you be able to provide a link to the admin so we can look into this further?

Best regards,
Jordan Shannon

July 17, 2017 at 9:13 am in reply to: Header/Logo problem Enfold Logo 4.1.1. on phone and tables #822390

Jordan Shannon
Inactive Moderator

Hi,

Would you be able to enable right click/browser inspection on your site so we can see the proper tags we need to give you the right css to address your issue?

Best regards,
Jordan Shannon

July 17, 2017 at 9:08 am in reply to: Hi, #822387

Jordan Shannon
Inactive Moderator

Hi,

I inspected the page and nothing appears to be hidden and I don’t see any significant console errors. Where did you pull the screenshot from that actually shows the button?

Also, have you tried to contact RedSys for their insight?

Best regards,
Jordan Shannon

July 17, 2017 at 8:50 am in reply to: Editing Theme Name on Source Code #822380

Jordan Shannon
Inactive Moderator

Hi,

This thread should explain it better, as well a fix in case things look broken. Make sure you perform a site back up first.
https://kriesi.at/support/topic/how-to-change-child-theme-name/

Best regards,
Jordan Shannon

July 17, 2017 at 8:37 am in reply to: Enfold & Nextgen Pro Proofing opening two lightboxes #822372

Jordan Shannon
Inactive Moderator

Hi,

This may be possible to disable via JS. Please share a link to the site if possible, along with the exact pages that it SHOULD NOT run on. Also, if you can provide wp-admin and/or ftp information, we can try and configure a simple JS to disable it.

Best regards,
Jordan Shannon

July 15, 2017 at 12:03 am in reply to: featured images are not working after update of the enfold theme to the latest v #821494

Jordan Shannon
Inactive Moderator

Hi,

Great! If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

July 15, 2017 at 12:01 am in reply to: How to change tablet breakpoint to "max-width: 768px" #821491

Jordan Shannon
Inactive Moderator

Hey Sal,

Would you be able to provide a link to the site so that we can inspect the page?

Best regards,
Jordan Shannon

July 14, 2017 at 11:56 pm in reply to: Code Block Causing White Sapce #821486

Jordan Shannon
Inactive Moderator

Hey TeamBlackBox,

We would need to see the actual instance of the white space to give a more concrete answer. Could you provide a link to the area in question?

Best regards,
Jordan Shannon

July 14, 2017 at 11:37 pm in reply to: Adding HTML meta tag to < head > section #821481

Jordan Shannon
Inactive Moderator

Hi,

I’m glad Nikko’s solution worked for you. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

July 14, 2017 at 11:01 pm in reply to: Icon Tooltip #821473

Jordan Shannon
Inactive Moderator

Hi,

Apologies for the late reply on this. Thank you for getting me the log in data. I will continue to troubleshoot this.

Best regards,
Jordan Shannon

July 14, 2017 at 10:59 pm in reply to: enfold table color text #821471

Jordan Shannon
Inactive Moderator

Hi,

Great! I’m glad you found a solution that worked out for you. If you need additional help, please let us know here in the forums!

Best regards,
Jordan Shannon

July 14, 2017 at 10:57 pm in reply to: Hide elements in the new Mobile menu Enfold 4.1 #821468
Jordan Shannon
Inactive Moderator
Hi,

I’m glad you were able to find a solution. I will keep this thread open for a little while in case you find you still need help in this area. I will also check in with the developers on this topic to see if anything further can be done.

Best regards,
Jordan Shannon
- This reply was modified 8 years, 8 months ago by Jordan Shannon.
July 14, 2017 at 10:51 pm in reply to: enfold table color text #821466

Jordan Shannon
Inactive Moderator

Hi,

I don’t believe it would be possible to turn off the css without knowing the exact conflicts. However if you know how you want your tables to look you can add those styles to quick css and it will take take precedence over any default styles Enfold may be applying.

Another option is if you can direct a css reset to tables only that may clear 100% of the styles.

Best regards,
Jordan Shannon

July 14, 2017 at 10:46 pm in reply to: Hi, #821465

Jordan Shannon
Inactive Moderator

Hi,

Okay I will complete the checkout and the buttons in the image WILL NOT be there correct?

Best regards,
Jordan Shannon

July 14, 2017 at 8:27 pm in reply to: About text box above slider #821404

Jordan Shannon
Inactive Moderator

Hi,

Oh I see. Apologies, for the misunderstanding. This would need a bit more css work. Would you be able to provide admin info so we can login and look into this further.

Best regards,
Jordan Shannon

July 14, 2017 at 6:34 pm in reply to: About text box above slider #821348

Jordan Shannon
Inactive Moderator

Hey jorgeayusomolina,

You have to activate the secondary menu. Please see the following:

https://snag.gy/jLSiW1.jpg

Best regards,
Jordan Shannon

July 14, 2017 at 6:03 pm in reply to: Hi, #821327

Jordan Shannon
Inactive Moderator

Hi,

This is what I see: https://snag.gy/AcgwEu.jpg

So After RedSys is selected what happens when you move to the next page?

Best regards,
Jordan Shannon

July 14, 2017 at 5:06 pm in reply to: Hi, #821285

Jordan Shannon
Inactive Moderator

Hey squindos,

Where should this button be appearing exactly. It would give me an idea where to start. Also, if this a third-party plugin be sure to report this to their support also so they can offer ideas as well.

Best regards,
Jordan Shannon

July 14, 2017 at 5:00 pm in reply to: Mobile menu messed up #821278
Jordan Shannon
Inactive Moderator
Hey Rod,

Add the following to quick css:
```
   @media only screen and (max-width: 767px)  {
 ul#mobile-advanced{
background: #ffffff!important;
}}
```
Best regards,
Jordan Shannon
July 14, 2017 at 4:55 pm in reply to: Transparent header & menu with rounded corners #821273

Jordan Shannon
Inactive Moderator

Hey Dave,

Please provide a link to the site in question so far so we can see what you have established thus far.

Best regards,
Jordan Shannon

July 14, 2017 at 4:51 pm in reply to: Media Queries #821269

Jordan Shannon
Inactive Moderator

Hey Justin,

All breaking points are as following 480px – 767px – 989px – 1140px and 1340px.

Best regards,
Jordan Shannon

July 14, 2017 at 4:44 pm in reply to: How to change the font color of the main menu area secondary navigation? #821263

Jordan Shannon
Inactive Moderator

Hi,

You could possibly have a css error elsewhere that prevents our suggestions from running. Do you have any other custom css?

Best regards,
Jordan Shannon

July 14, 2017 at 1:45 am in reply to: Can not edit or save Layerslider #820908

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you were able to get this solved. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

July 14, 2017 at 1:43 am in reply to: Mobile Logo not in header area #820906

Jordan Shannon
Inactive Moderator

Hi,

It does not appear to lose quality when I view it. I am using Chrome on a PC.

Best regards,
Jordan Shannon
Author

Posts

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