Page 573 – Support | Kriesi.at – Premium WordPress Themes

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Posts
November 17, 2017 at 12:55 am in reply to: Enfold theme AJAX search error #877866

Jordan Shannon
Inactive Moderator

Hi,

Could you attempt to update to the latest version of the theme?

Best regards,
Jordan Shannon

November 17, 2017 at 12:46 am in reply to: Editor won't load after saving the changes in a page #877864

Jordan Shannon
Inactive Moderator

Hi,

I opened the Home page and did not encounter this issue. Is there a specific page this occurs on?

Best regards,
Jordan Shannon

November 17, 2017 at 12:15 am in reply to: Menu items alignment to center #877859

Jordan Shannon
Inactive Moderator

Hi,

The menu now looks centered to me. Did you still need help with that issue?

Best regards,
Jordan Shannon

November 17, 2017 at 12:05 am in reply to: Limited number of color section ? #877857

Jordan Shannon
Inactive Moderator

Hi,

I had to delete the thread you posted as the login info should be shared privately. Please add the info to the private area so only admins can view it.
Best regards,
Jordan Shannon

November 17, 2017 at 12:02 am in reply to: Layer slider disappeared #877853

Jordan Shannon
Inactive Moderator

Hi,

Please provide a link to the page.

Best regards,
Jordan Shannon

November 17, 2017 at 12:01 am in reply to: change color of dark translucent button #877852
Jordan Shannon
Inactive Moderator
Hi,

Add this to quick css:
```
a.next-slide, a.prev-slide{
background:#8a1b1d!important;
}
```
Best regards,
Jordan Shannon
November 16, 2017 at 11:57 pm in reply to: Color Section – spans 100% automatically #877851

Jordan Shannon
Inactive Moderator

Hi,

Thanks for updating us. Unfortunately it’s tough to move forward until we hear from them.

Best regards,
Jordan Shannon

November 16, 2017 at 11:56 pm in reply to: Reduce the height of the footer/widget zone #877849

Jordan Shannon
Inactive Moderator

Hi,

Great! If you need addtional help, please let us know here in the forums.

Best regards,
Jordan Shannon

November 16, 2017 at 11:54 pm in reply to: Lag between letters and accents on Firefox #877847

Jordan Shannon
Inactive Moderator

Hi,

Great! I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.
Best regards,
Jordan Shannon

November 16, 2017 at 12:53 am in reply to: Menu items alignment to center #877296

Jordan Shannon
Inactive Moderator

Hey ladislavhrabal,

Please provide a link to the page in question so we can look into this issue further.

Best regards,
Jordan Shannon

November 16, 2017 at 12:53 am in reply to: Videos don't play on mobile #877295

Jordan Shannon
Inactive Moderator

Hey verticaldrive,

Are you looking for the videos to autoplay? This is device restricted on mobile.

Best regards,
Jordan Shannon

November 16, 2017 at 12:51 am in reply to: Site Down after Update – function.php #877294

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you restored the site. Did you need further help on this topic?

Best regards,
Jordan Shannon

November 16, 2017 at 12:50 am in reply to: Layer slider disappeared #877291

Jordan Shannon
Inactive Moderator

Hi,

Has this occured after any recent updates?

Best regards,
Jordan Shannon

November 16, 2017 at 12:49 am in reply to: Social icon in header #877290

Jordan Shannon
Inactive Moderator

Hi,

Please provide a link to the site in question. Perhaps the duplicate can be hidden via css.

Best regards,
Jordan Shannon

November 16, 2017 at 12:47 am in reply to: Contact form font colour – text input headings #877289

Jordan Shannon
Inactive Moderator

Hey Picante,

Please provide a link to the page in question.

Best regards,
Jordan Shannon

November 16, 2017 at 12:43 am in reply to: Please help as soon as possible – after changing the website is down #877286

Jordan Shannon
Inactive Moderator

Hey Susanne,

Did you need further help, or was this corrected?

Best regards,
Jordan Shannon

November 16, 2017 at 12:43 am in reply to: Image Links #877284

Jordan Shannon
Inactive Moderator

Hi,

If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

November 16, 2017 at 12:42 am in reply to: Image not 100% in the post when using caption class #877283

Jordan Shannon
Inactive Moderator

Hey olimpiupop,

Can you please provide a link to the site and screenshot of the issue?

Best regards,
Jordan Shannon

November 16, 2017 at 12:41 am in reply to: Reduce the height of the footer/widget zone #877282
Jordan Shannon
Inactive Moderator
Hey Demaup,

Add the following to quick css:
```
#footer .widget{
margin:10px 0!important;
}
```
Best regards,
Jordan Shannon
November 16, 2017 at 12:33 am in reply to: Lag between letters and accents on Firefox #877279

Jordan Shannon
Inactive Moderator

Hey Demaup,

Could this possibly be how your chosen font is render within FF? If you switch to another font to test, does it still appear too far right?

Best regards,
Jordan Shannon

November 16, 2017 at 12:31 am in reply to: Editor won't load after saving the changes in a page #877278

Jordan Shannon
Inactive Moderator

Hey alice_c_r,

Have you tried disabling all active plugins to see if this issue persists?

Best regards,
Jordan Shannon

November 16, 2017 at 12:30 am in reply to: Right header/menu bar transparent #877276

Jordan Shannon
Inactive Moderator

Hey smoke_house,

Please provide a link to the page in question so we can look into this issue further.

Best regards,
Jordan Shannon

November 16, 2017 at 12:27 am in reply to: Advanced Editor Not Loading After Changes #877275

Jordan Shannon
Inactive Moderator

Hi,

Are you seeing any console errors on the backend of that page?

Best regards,
Jordan Shannon

November 16, 2017 at 12:25 am in reply to: Site Down after Update – function.php #877274

Jordan Shannon
Inactive Moderator

Hey viaggiareverde,

You will need to remove the custom code and reload the functions.php file via FTP or cPanel to return the site back to a functional state.

Best regards,
Jordan Shannon

November 16, 2017 at 12:14 am in reply to: Items not showing unless logged in to wp #877271

Jordan Shannon
Inactive Moderator

Hi,

Are you running any kind of permission or role plugin? Just as a precaution, please deactivate all active plugins and see if the issue persists.

Best regards,
Jordan Shannon

November 15, 2017 at 11:59 pm in reply to: Custom PHP script in header #877266

Jordan Shannon
Inactive Moderator

Hi,

If possible, add the admin info in the private area so we can login and investigate further.

Best regards,
Jordan Shannon

November 15, 2017 at 11:47 pm in reply to: Items not showing unless logged in to wp #877261

Jordan Shannon
Inactive Moderator

Hey solostrength,

Apologies, but I’m not seeing the issue clearly. Are you saying some of the testimonials are not showing?

Best regards,
Jordan Shannon

November 15, 2017 at 11:28 pm in reply to: Contact From – Remove Border wrap. Use singel bottom border. #877256

Jordan Shannon
Inactive Moderator

Hi,

I’m glad you were able to get this fixed. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon

November 15, 2017 at 11:28 pm in reply to: Contact forms doesn't work? #877255

Jordan Shannon
Inactive Moderator

Hey Workoutgalaxy,

Have you attempted to disable all active plugins?

Best regards,
Jordan Shannon

November 15, 2017 at 11:12 pm in reply to: Related posts #877250

Jordan Shannon
Inactive Moderator

Hi,

Are using Advanced Layout Builder to create your posts, that is why related post does not show up. When using Advanced Layout Builder to create your blog posts, you should add those elements manually using ALB elements

Best regards,
Jordan Shannon
Author

Posts

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