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Viewing 30 posts - 1,651 through 1,680 (of 2,122 total)
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  • in reply to: Where do I find JS code? Easy slider #612082

    Hey!

    It’s not a problem, we’re happy to help :)

    To edit the file shortcodes.js you will need to access the theme files using an FTP client, for example FileZilla. Your web host also usually provides access to a cpanel which allows you to see your files. Before downloading Filezilla please ask your web host about cpanel access.

    Once you are able to see your files. Please locate the WordPress folder, then the Enfold theme folder. Within the Enfold theme folder will be another folder called js and in the js folder is the file shortcodes.js you will need to edit.

    I hoped I explained things clearly. Let me know if you need further assistance or if you still don’t understand.

    Regards,
    Jordan

    in reply to: Warning: session_start() [function.session-start]: #612072

    Hi Sara!

    Thanks for getting in touch with us!

    We will need access to a cpanel or FTP access to view the files since your WordPress dashboard is currently inaccessible. Please also open a new topic so that we can track your issue separately and put the details in the Private Content section.

    Best regards,
    Jordan

    in reply to: Sidebar missing sometimes #612055

    Hi WolfvanHaeren!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    in reply to: Header Background Image #612054

    Hey!

    Glad to hear that everything worked out! Feel free to reach out to us if there is anything else that you need.

    Cheers!
    Jordan

    in reply to: Social Icons After a Post? #611499

    Hey getmechamot!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    in reply to: Where do I find JS code? Easy slider #611479

    Hi!

    Thanks for getting back to me!

    Could you please also provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    in reply to: Set class to link on button #611478

    Hey!

    Thanks for getting back to me!

    Try adding the following in the link field instead:

    <a class="open-popup-link" href="#test-popup"></a>

    If you are still having issues, could you please provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    in reply to: Where do I find JS code? Easy slider #611470

    Hey DickZirkzee!

    Thanks for getting in touch with us!

    Maybe this was the post you found that helped you: https://kriesi.at/support/topic/slider-fade-speed-2/
    The JS file is located at the folder path js>shortcodes.js within your theme folder.

    Let me know if you need further assistance.

    Best regards,
    Jordan

    in reply to: Set class to link on button #611460

    Hey 1039 Online!

    Thanks for getting in touch with us!

    Adding a class to the link is the second step in the post you referred to.

    <div id="test-popup" class="white-popup mfp-hide">
    <p>PLACE CONTENT HERE</p>
    </div>
    
    <a class="open-popup-link" href="#test-popup">Show inline popup</a>

    If you realize the tag is what has a class of .open-popup-link and needs to be added as your button’s link. Currently on your page the text “Show inline popup” does what the button should do. So add <a href="#test-popup"></a> to the link section of the button.

    Best regards,
    Jordan

    in reply to: Anchor not working sometimes #611447

    Hey worldfuturecouncil!

    Thanks for getting in touch with us!

    I actually experienced the issue as well on your site. Could you please provide login details to your site, so that we can have a closer look at the anchor link’s set up. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    in reply to: issues with the template "session_start()" #611446

    Hey Michael!

    Thanks for getting in touch with us!

    All those warnings point to the place in a file. Where are you creating this template, so we can look at the the template closer? Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Regards,
    Jordan

    in reply to: One of my pages is 'not found' #611432

    Hi!

    We are unable to do anything with the login credentials you provided. Could you please give us admin access as we cannot even view theme settings or pages with the profile you gave us.

    Please also update your theme to the latest version. The latest version of Enfold is 3.5.1. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Jordan

    in reply to: Background Image on mobiles #611423

    Hey!

    Could you please provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    in reply to: my admin top navigation menu is missing #611035

    Hey!

    Thanks for providing the login details!

    Try deactivating all your plugins and clearing the browser’s cache. Also have you added any custom code to the site or modified any theme files?

    Best regards,
    Jordan

    Hey Nathan!

    Once again sorry for the delay.

    Thanks for providing the login details to login on your dashboard, however I am getting an “Incorrect password” error message. Could you please check the credentials again.

    Also are you using any custom code, please temporarily remove the custom code and see if the “My Account” and shopping cart button appears. Try to also deactivate all plugins except for WooCommerce.

    Best regards,
    Jordan

    in reply to: Woocommerce product alignment #611029

    Hey!

    Sorry for the delay in response.

    I actually noticed that you have asked that question here as well https://kriesi.at/support/topic/woocommerce-my-account-and-shopping-cart-button-not-seen-through-out-website/

    I will look into that issue there in that thread so that we can better keep a track of the issues and to avoid answering you twice as well. And since you also already posted your login credentials in that thread as well.

    Regards,
    Jordan

    in reply to: Error in portfolio #610992

    Hey!

    We still need admin credentials to your WordPress dashboard including the link to your site please, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    in reply to: Multiple Logos in Header #610983

    Hey!

    Meaning you wish to have a another class added to the logo with the class .third-logo? You can add the extra class to the code by putting it next to third-logo.

    $sub .= "<a class='third-logo only_desktop' href='#'><img src=' _IMAGE_URI_HERE_' /></a>";

    Assuming that you have a media query call using the only_desktop class then it should also apply to the logo since it now has that class as well.

    Let me know if we are still misunderstanding what you are trying to achieving.

    Cheers!
    Jordan

    in reply to: Special Heading #610967

    Hey Derek!

    Thanks for getting in touch with us!

    Go to edit the Special Heading element and look at the Heading type, this is usually H1, H2, H3, H4, H5 or H6 and you can choose either one. Then go to Advanced Styling in the theme options and choose the element to customize whether it is H1 through H6 and select the font family.

    Let me know if you need further assistance.

    Cheers!
    Jordan

    in reply to: Cannot import Travel demo #610929

    Hey!

    Glad to hear that you got it resolved! Feel free to reach out to us again here on the forum if you need assistance with anything else. You can also check out video tutorials and documentation here: http://kriesi.at/documentation/enfold/

    Cheers!
    Jordan

    Hi Alex!

    Thanks for getting in touch with us!

    Glad to see you were able to debug the issue on your own :) Feel free to reach out to us again if you need further assistance.

    Regards,
    Jordan

    in reply to: Can't seem to update from version 3.3.2 to version 3.5.1 #610913

    Hey Junior!

    Thanks for getting in touch with us!

    What method are you using to update the theme? Are you receiving any error messages when updating? Also try these methods here to update the theme and see if one of them works http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Let me know if you need further assistance.

    Regards,
    Jordan

    in reply to: Video background doesn't work on mobile #610689

    Hey Rio1!

    Thanks for getting in touch with us!

    Unfortunately, most mobiles phones do not necessarily support video backgrounds to auto play, which is why the play/pause button is present on mobile. Sorry for the inconvenience.

    Let me know if you need further assistance.

    Cheers!
    Jordan

    in reply to: enfolds signature in the bottom #610687

    Hi Rio1!

    Thanks for getting in touch with us!
    Please view the link @cherrmann shared with you.


    @cherrmann
    thanks so much for your assistance :)

    Regards,
    Jordan

    in reply to: Can I use a Button for a Widget? #610649

    Hey volocom7!

    Thanks for reaching out to us!

    Yes you definitely can. First though if you created the button using the Avia Layout Builder, you need to enable debugging http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
    Now that debugging is enabled you can find the shortcode for the button and place that in the text widget.

    Let me know if you need further assistance.

    Regards,
    Jordan

    in reply to: Mobile Menù #610647

    Hey minogig!

    Thanks for getting in touch with us!

    Are you looking to remove the menu on mobile since there is no menu for your landing page? If so, you can add the following CSS code in the Quick CSS field under the General Styling tab in the theme options:

    @media only screen and (max-width: 767px){
    .container #advanced_menu_toggle, #advanced_menu_hide {
        display: none !important;
    }}
    

    You will need to remove the code if you later wish to show a menu on mobile.
    Let me know if you need further assistance.

    Cheers!
    Jordan

    in reply to: Uploading images #610644

    Hey Erica!

    Thanks for getting in touch with us!

    Try increasing the memory allocated to PHP: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Also increase the maximum upload size for PHP: http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    Let me know if you need further assistance.

    Best regards,
    Jordan

    in reply to: The icon doesn't show up on the mobile website. #610642

    Hi classie!

    Thanks for getting in touch with us!

    However, I’m having issues viewing your site. It is not loading at all. Could you please check that the URL you provided is correct and also provide screenshots to help.

    Cheers!
    Jordan

    in reply to: Menu with sub-menu #610640

    Hi oozban!

    Thanks for getting in touch with us!

    Go to Appearance -> Menu to edit your menu. Add a custom link menu item and put the link as #, then name the menu item whatever you wish, such as “Products” like in the example you gave.

    Let me know if you need further assistance.

    Best regards,
    Jordan

    in reply to: Error Button with Special caracters #610638

    Hi!

    Glad to hear it worked!

    Best regards,
    Jordan

Viewing 30 posts - 1,651 through 1,680 (of 2,122 total)