Page 43 – Support | Kriesi.at – Premium WordPress Themes

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May 7, 2016 at 6:25 pm in reply to: Blog Featured Image Size #628645

Jordan
Inactive Moderator

Hi,

Thanks for getting back to us!

In the code snippet Yigit provided above you need to change the height and width to the value you want. Currently it is 845×321 which is why the images have those dimensions. Please follow the instructions he gave to place the code in the Child theme and change the values.

Best regards,
Jordan

May 7, 2016 at 6:15 pm in reply to: Homepage Blog articles #628643
Jordan
Inactive Moderator
Hey SandraMarino,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Jordan
May 7, 2016 at 6:10 pm in reply to: Enfold 3.5.4 Update – Blog Feed & Testimonials Not Working #628639

Jordan
Inactive Moderator

Hey Vincent,

Thanks for getting in touch with us!

The site looks good on my end; see my screenshot in the private data section. You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

Best regards,
Jordan

May 7, 2016 at 6:04 pm in reply to: Still problems with 3.5.4 #628638

Jordan
Inactive Moderator

Hey svreatt,

Thanks for getting in touch with us and for providing the login information!

What exactly are the issues you are experiencing on both sites? Let us know so we can find a solution that suits you.

Best regards,
Jordan

May 6, 2016 at 7:11 pm in reply to: Header background image not loading #628439
Jordan
Inactive Moderator
Hey caroline_whyte,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Jordan
May 6, 2016 at 7:09 pm in reply to: How to remove date in the blog post block #628437

Jordan
Inactive Moderator

Hey Taja,

Thanks for getting in touch with us!

Would you mind providing a precise link to your site. We need to be able to inspect the element in order to help you with CSS :)

Best regards,
Jordan

May 6, 2016 at 7:05 pm in reply to: Unable to update to version 3.5.4 #628436

Jordan
Inactive Moderator

Hi,

Glad to hear the issue is now fixed!

Best regards,
Jordan

May 6, 2016 at 6:59 pm in reply to: Remove Whitespace Below Advanced Layerslider #628434
Jordan
Inactive Moderator
Hey johnlednicky,

Thanks for getting in touch with us!

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
.template-page.content.av-content-full.alpha.units {
    padding-top: 0 !important;
}
```
Best regards,
Jordan
May 6, 2016 at 6:26 pm in reply to: Problem with boxed layout #628424

Jordan
Inactive Moderator

Hey red-baron,

Thanks for getting in touch with us!

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Jordan

May 6, 2016 at 6:24 pm in reply to: Adding body text font #628423

Jordan
Inactive Moderator

Hey JasperDriessen,

Thanks for getting in touch with us!

Please follow the instructions found here to add fonts to the theme: http://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/

Let me know if you need further assistance.

Best regards,
Jordan

May 6, 2016 at 5:27 pm in reply to: how to change one page menu #628406

Jordan
Inactive Moderator

Hey whats1thingnow,

Thanks for getting in touch with us!

If you have already added the IDs to the under the Section ID, you need to go to Appearance -> Menu on the dashboard. Select the Main Menu to edit and change the text and ensure to link to the section ID.

Best regards,
Jordan

May 6, 2016 at 5:23 pm in reply to: Header with Multiple Background Colours #628402

Jordan
Inactive Moderator

Hey fmotionmedia,

Thanks for getting in touch with us!

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help and see if we can help with some custom CSS code for you :)

Best regards,
Jordan

May 6, 2016 at 5:21 pm in reply to: Sidebar widgets missing on homepage #628400

Jordan
Inactive Moderator

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

Best regards,
Jordan

May 6, 2016 at 5:12 pm in reply to: Header Error on Mobile #628397

Jordan
Inactive Moderator

Hey BrisbaneLashes,

Thanks for getting in touch with us!

The screenshot you posted is not shown and I am not quite seeing the issue on your site. Would you mind re-posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

Best regards,
Jordan

May 6, 2016 at 5:03 pm in reply to: Selecting which categories to show on Post Slider #628394

Jordan
Inactive Moderator

Hi,

Glad to hear you were able to find the solution!

Best regards,
Jordan

May 6, 2016 at 5:02 pm in reply to: Header bar center align #628393
Jordan
Inactive Moderator
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
.logo {
    top: 15%;
}

.avia-menu.av-main-nav-wrap {
    top: 25%;
}
```
Best regards,
Jordan
May 6, 2016 at 4:43 pm in reply to: Blogsettings – no reaction in frontend #628383
Jordan
Inactive Moderator
Hey digitalprint2222,

Sorry for the delayed response.

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Jordan
May 6, 2016 at 4:42 pm in reply to: Paypal not working #628382

Jordan
Inactive Moderator

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Jordan

May 6, 2016 at 4:37 pm in reply to: Shop 'add to cart' button showing on variable product #628380

Jordan
Inactive Moderator

Hey Richard,

Thanks for getting in touch with us!

Please update the theme to the latest version.

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

Best regards,
Jordan

May 5, 2016 at 5:57 pm in reply to: The images are not displayed #627935

Jordan
Inactive Moderator

Hi,

Yes, let me know if you experience any issues after updating.

Best regards,
Jordan

May 5, 2016 at 5:27 pm in reply to: The images are not displayed #627925

Jordan
Inactive Moderator

Hey dolcida,

Thanks for getting in touch with us!

Please update the theme to the latest version if you have not done so. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

Best regards,
Jordan

May 5, 2016 at 5:08 pm in reply to: Sidebar widgets missing on homepage #627917
Jordan
Inactive Moderator
Hey gooseflight,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Jordan
May 5, 2016 at 5:03 pm in reply to: Images in Galleries fogged out, prior to update and after update. #627912

Jordan
Inactive Moderator

Hey tymaximus,

Thanks for getting in touch with us!

Thanks for the username and password but could you also provide the link to your site.

Best regards,
Jordan

May 5, 2016 at 7:18 am in reply to: responsive edits not working #627657
Jordan
Inactive Moderator
Hi,

Sorry for the delayed response.

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Jordan
May 5, 2016 at 7:09 am in reply to: Inline font color on form labels. #627653

Jordan
Inactive Moderator

Hey bensondesign,

Glad to hear you found a solution!

Best regards,
Jordan

May 5, 2016 at 7:02 am in reply to: Importing didnt work! Saving didnt work! Advanced Layout Editor Doesn't Load. #627650

Jordan
Inactive Moderator

Hey Newpz1984,

Sorry for the trouble you are having.

Please try increasing the max execution time by following the steps here: http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Also increase the memory allocated to PHP following these instructions: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Let me know if you need further assistance.

Best regards,
Jordan

May 5, 2016 at 6:58 am in reply to: Offset Footer Logo is Cut Off #627647

Jordan
Inactive Moderator

Hey advteksol,

Thanks for getting in touch with us!

Could you please provide a link to your site, so that we can help you further with CSS code for the footer logo. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

May 5, 2016 at 6:55 am in reply to: Grid row issues with side bar #627644

Jordan
Inactive Moderator

Hi,

Glad to hear you found another way to solve your issue!

Best regards,
Jordan

May 5, 2016 at 6:47 am in reply to: one of my pages isnt loading in backend dashboard #627635

Jordan
Inactive Moderator

Hey joshdress,

Thanks for getting in touch with us!

Could you please also provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

Best regards,
Jordan

May 5, 2016 at 6:45 am in reply to: Targetting 'protected' pages #627633
Jordan
Inactive Moderator
Hey jomtones,

Thanks for getting in touch with us!

You could use the post id as the CSS selector. For that particular post it would look like the following:
```
.postid-525 h1 {
     /*your CSS code*/
}
```
Best regards,
Jordan
Author

Posts

Viewing 30 posts - 1,261 through 1,290 (of 2,122 total)

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