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Viewing 30 posts - 1 through 30 (of 59 total)
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  • in reply to: Footer has disappeared #1407931

    Thank you! That worked perfectly. I have no idea how that fie even got there.

    Thanks again for your help, really appreciated.
    John

    in reply to: Can't view media library #1354713

    Thanks,

    Can you give me your IP address and I’ll whitelist it?

    Thanks,
    John

    in reply to: Can't view media library #1354680

    Hi, thanks for the quick reply.

    I switched themes and could see the media library fine. I’ve already tried deactivating all plugins.

    I can access the site fine from any browser. Not sure why you are having trouble.

    Thanks again.

    in reply to: Perfomance settings #1276414

    Thanks for the reply.

    Yes there were issues with it both ways. I’ve tried implementing the speed tips from the Kriesi post but my site does run slow. When I installed LiteSpeed I got a good increase in speed initially but as time passes it slows down quite a lot. I’m going remove LayerSlider to see if that helps as there’s a lot of scripts loading.

    I have a good host but we’re at a D on Pingdom, E on GTmetrix and 17M / 65D on PageSpeed Insights. Client not happy with the speed…

    Thanks for getting back to me.

    in reply to: MySQL Problems? #1033466

    Hi Rikard, the information appears at the very bottom centre of the browser window of every page when you’re logged in as an Admin user.

    It’s a popular plugin and is in the plugins folder with all associated info there as normal.

    Thanks again for your help.

    in reply to: MySQL Problems? #1033211

    Thanks Rikard, apologies, I thought I had made you an Admin user. I’ve changed that and you now have Administrator rights. The plugin is UsageDD which monitors resource usage.
    The statistics it’s giving for this site are worryingly high, both for the number of MySQL queries and the amount of memory being used (you can see the numbers at the bottom of the page when you are logged in).
    I would be grateful if you could look at this and give me an idea of whether this is a problem or if this is normal with Enfold.
    Thanks again for your help.
    John

    in reply to: MySQL Problems? #1032022

    Hi Rikard,

    As you can see from the screenshot resource usage is really high. Pingdom is showing a not bad B rating but the site is SLOW to work on in the back end. Clicking Edit on a page can mean a wait of 10-20 seconds before the page is ready to be edited. Sometimes it’s a lot quicker, sometimes really slow.

    The CSS I’m using is in enfold-child/style.css. Editing the CSS file is not making changes to the site (it worked perfectly before). I’m having to use Enfold>General Styling>Quick CSS to see changes. I’ve tried changing the caching plugin but nothing really works. CSS changes are just not working through properly and I’m clearing the cache constantly.

    I’ve used Enfold on loads of sites and enjoy it but this is driving me mad. I installed the UsageDD plugin reports a very high amount of MySQL queries (often between 150 and 200) which apparently indicates that there are issues.

    Any help very gratefully received.

    Thanks,
    John

    in reply to: WooCommerce question #1031297

    Yes Rikard, that’s right. I would only want the WooCommerce basket information showing on the page on the site I would be selling the product on. At this stage it is only a single product they are offering and although that might increase in time I wouldn’t want the cart appearing on every page, only the one that’s selling the product.
    There are too many pages on the site to manually exclude the other pages.
    Thanks for your help.

    in reply to: WooCommerce question #1030386

    Thanks Rikard, how would I hide items on certain pages only? The site has a blog with a couple of hundred pages on it as well as 20 or so standard website pages.

    Thanks again,
    John

    in reply to: Links in header question #899704

    Thanks Guenni that’s worked a treat! Brilliant work, cheers!!!

    All the best.
    D.

    in reply to: Links in header question #899111

    Thanks Guenni, I’ve attached the FTP info as well in the initial email in case you need to look at the file yourself. Please see below:

    <?php
    
    /*
    * Add your own functions here. You can also copy some of the theme functions into this file. 
    * WordPress will use those functions instead of the original functions then.
    */
    
    function after_head_image_func(){
    	echo "<div class='custom_content'><img src='//homeurl//wp-content/uploads/2018/01/telephone.png'></div>";
    		echo "<div class='custom_content2'><img src='//homeurl//wp-content/uploads/2018/01/email.png'></div>";
    		echo "<div class='custom_content3'><img src='//homeurl//wp-content/uploads/2018/01/zl-group.png'></div>";
    }
    
    add_action('ava_after_main_menu', 'after_head_image_func');
    
    in reply to: Links in header question #898518

    Hi, thanks for getting back to me so quickly. Really appreciated. Here is the code which works fine though the links have been removed in order to allow the rest of the site to work. Please feel free to add some links to something like example.com as the site is not live yet. I have given you the FTP info as well.

    Thanks again,
    John

    <?php

    /*
    * Add your own functions here. You can also copy some of the theme functions into this file.
    * WordPress will use those functions instead of the original functions then.
    */

    function after_head_image_func(){
    echo “<div class=’custom_content’></div>”;
    echo “<div class=’custom_content2′></div>”;
    echo “<div class=’custom_content3′></div>”;
    }

    add_action(‘ava_after_main_menu’, ‘after_head_image_func’);

    in reply to: Missing images when uploaded to server #837965

    Thanks for the reply. I simply zip the site, upload it to the server and unzip. Go to phpMyAdmin and import the DB. Change site URL in wp-options and then add in the DB info to the wp_config file.

    I do it this way for all WordPress sites and only Enfold has the missing image problem. Even using Velvet Blues URL replacement pluggin doesn’t work fully. All images set within text blocks are missing every time. Often images in Layersliders are missing too.

    I’m using Mamp on the Mac when working locally.

    Thanks again for your help.

    Thanks Rikard, it’s working fine now. Thanks for your help.
    Case closed!

    in reply to: Layerslider Premium upgrade message showing above slider #818651

    Thanks Rikard, that’s worked. I appreciate the super-quick response.

    Cheers,
    John

    Hi Mike, I have cleared my cache and have also logged in from 2 different browsers and I’m still seeing the same blue bar. Please see attached screenshot. I’m not sure that you are understanding what I mean. The blue bar is on the homepage, directly above the slider.

    Thanks,
    John

    in reply to: Enfold not working with the Sensei plugin #707392

    Wow!!! Thanks Yigit that seems to be working great now. Thank you so much, it’s really appreciated.

    Enfold really is the business. Amazing support!!

    in reply to: Enfold not working with the Sensei plugin #707308

    Thanks Yigit for getting back to me so quickly. I added the code and I’m afraid it doesn’t work. I can’t see any of the Sensei lesson content but when I switch back to TwentySixteen it’s all there.

    I’ve passed the page address below so you can see for yourself.

    Thanks again for your help.
    John

    in reply to: Trying to get Enfold to work with WooCommerce Sensei #707244

    Please disregard this question as I have submitted an new one.

    Thanks.

    in reply to: What CSS file do I make changes in? #593048

    Hi,
    I’ve created a login for you to have a look at the above problem.

    The child theme file is in the usual place themes/enfold-child/style.css – changes to this file often do not work. Changes made to the below file work fine but this file will be overwritten when Enfold updates, is that correct?

    wp-content/themes/enfold/css/custom.css – changes made to this file work fine.

    I would be grateful if you could look at this. I’ve attached my logon and ftp info. Something must be preventing changes made to style.css from taking place.

    Thanks,
    John

    in reply to: What CSS file do I make changes in? #587667

    Thanks Yigit. It’s on my local drive at the moment but as soon as I upload it I’ll contact you.
    Thanks for the quick response.
    John

    in reply to: What CSS file do I make changes in? #587660

    Thanks Yigit, can you explain why when changes are made in the custom.css file they take effect on the page and yet when I make them in the styles.css file in the Child Theme they often don’t. Most changes work but changes to things like dropdown menus do not take effect unless made in the custom.css file.

    in reply to: What CSS file do I make changes in? #586761

    Thanks Basilis. Strangely though when I make changes on themes/enfold-child/style.css it often doesn’t apply them to the page yet when I make them on themes/enfold/css/custom.css the changes take effect.

    Is it okay to make changes to the themes/enfold/css/custom.css file or will this be written over by Enfold updates?

    Thanks for your help.

    in reply to: What CSS file do I make changes in? #586720

    Hi, I would appreciate an answer as soon as you can as unfortunately you didn’t read my question properly when you gave me the above answer and as yet have not answered my reply which was delivered two minutes after your reply. This was two days ago (I do understand its the weekend but I have had tech support from you at the weekend before).

    Thanks.
    John

    in reply to: What CSS file do I make changes in? #586115

    Sorry, that’s not what I meant. I AM using a child theme. I don’t want to make my changes in the quick CSS window as it’s tiny and I usually have a lot of css code. I would like to use a text editor to make my changes. Can you tell me what css file I should be adding my code to and whether it will be overwritten by Enfold updates?

    I used the style.css file in the Enfold Child folder but some changes made weren’t working (see above). What file should I use?

    Thanks.

    in reply to: Can't get logo or menu to resize for iPad #570597

    Hi Basilis, I don’t understand what you mean. The info posted below is correct and I’ve been able to use it to log in myself 2 minutes ago.

    in reply to: Can't get logo or menu to resize for iPad #570596

    Hi Basilis, I don’t understand what you mean. The info posted below is correct and I’ve been able to use it to log in myself 2 minutes ago.

    in reply to: Can't get logo or menu to resize for iPad #570545

    Hi, I would be grateful if you could please look at my problem as we’re getting on for three days without a resolution.

    Thanks,
    J

    in reply to: Can't get logo or menu to resize for iPad #570013

    Hi, can you check my settings please? There must be some kind of block as absolutely nothing is changing when I add new code. I’ve tried refreshing and when I remove all of my css the page everything gets messed up so I know I’m editing the correct file and there’s no caching issues.

    I need both the logo and the menu to go smaller in iPad view so they fit in landscape view. Things are fine in portrait view.

    Thanks.
    J.

    in reply to: Can't get logo or menu to resize for iPad #569635

    Sorry Yigit I just realised autocorrect changed the spelling of you name on my last post. Have you been able to look at my problem?
    Thanks.

Viewing 30 posts - 1 through 30 (of 59 total)