Page 51 – Support | Kriesi.at – Premium WordPress Themes

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June 26, 2017 at 8:42 pm in reply to: Header disappeared in custom template page #813195

John Torvik
Inactive Moderator

Hi,

We`re happy that your problem was solved by yourself :)

Best regards,
John Torvik

June 26, 2017 at 8:42 pm in reply to: "Child Theme" does not display Avia Builder #813194

John Torvik
Inactive Moderator

Hey cinnabar,

Please, may you explain your question again, with more details?

Best regards,
John Torvik

June 26, 2017 at 7:56 pm in reply to: Update auf 4.0 nicht möglich #813186

John Torvik
Inactive Moderator

Hey Horst-Michael,

Please, to answer you easier, may you translate your question to the English?

Best regards,
John Torvik

June 26, 2017 at 7:56 pm in reply to: Deactivate link to post on featured image #813184

John Torvik
Inactive Moderator

Hi,

Let us if you need some help in the future :)

Best regards,
John Torvik

June 26, 2017 at 7:54 pm in reply to: No possibility to create or edit a slider. #813182

John Torvik
Inactive Moderator

Hi,

You can check if there`s any plugin conflict disabling all of them and check it again.

Best regards,
John Torvik

June 26, 2017 at 7:51 pm in reply to: Transparent caption pop-up in Masonry Gallery keeping solid text #813181

John Torvik
Inactive Moderator

Hi,

Please, may you provide to us the page link with the Mansory gallery that you mentioned in the question?

Best regards,
John Torvik

June 26, 2017 at 7:46 pm in reply to: How to move down a Full Width Easy slider #813178
John Torvik
Inactive Moderator
Hey profumopuntoit,

You can add this custom CSS code:
```
 .av_slideshow_full.avia-slideshow {
    padding-top: 10px !important;
 } 
```
Best regards,
John Torvik
June 26, 2017 at 7:39 pm in reply to: Can't see full content of the blog #813175

John Torvik
Inactive Moderator

Hi,

Just to have sure about your question: Here`s your blog posts: http://prntscr.com/foezjd – do you want to show the excerpt too?

Best regards,
John Torvik

June 26, 2017 at 7:35 pm in reply to: Can't see images in my library after updating WordPress #813173

John Torvik
Inactive Moderator

Hi,

Please, disable all the plugins and the Enfold to check if this problem is caused by some plugin or our theme.

Best regards,
John Torvik

June 26, 2017 at 7:34 pm in reply to: Heading fonts on mobile change #813170

John Torvik
Inactive Moderator

Hi,

We`re glad that your problem was solved :)

Best regards,
John Torvik

June 26, 2017 at 3:37 am in reply to: WP want Update for plugin, but everything is up todate #812866

John Torvik
Inactive Moderator

Hey Claudia,

Our team is working to solve these problems as soon as possible.

Best regards,
John Torvik

June 26, 2017 at 3:34 am in reply to: Visitors commenting using mobile site can't scroll down to "Submit" button #812865

John Torvik
Inactive Moderator

Hi,

We`re glad that your problem was solved :)

Best regards,
John Torvik

June 26, 2017 at 3:34 am in reply to: product image is blury #812864

John Torvik
Inactive Moderator

Hi,

Youre welcome! Were glad that your problem was solved :)

Best regards,
John Torvik

June 26, 2017 at 3:32 am in reply to: enfold disable thumbnails on portfolio item pages #812862

John Torvik
Inactive Moderator

Hi,

Ive checked your site and I didnt find the large thumbnails that you mentioned in the question.

Best regards,
John Torvik

June 26, 2017 at 3:28 am in reply to: Changing Font Family #812861

John Torvik
Inactive Moderator

Hi,

If you check your code, youll see that the "lfont-family:" isnt correct because the correct is: “font-family:” without the l.

Best regards,
John Torvik

June 25, 2017 at 7:49 am in reply to: invalid link to reset my password, CAN'T LOG IN #812621

John Torvik
Inactive Moderator

Hey Shauna Burns,

Just to have sure about your question: Did you forget the password and the code provided in your email is invalid and you can`t change the password?

Best regards,
John Torvik

June 25, 2017 at 7:45 am in reply to: WordPress – Abonnement / Anpassung #812620

John Torvik
Inactive Moderator

Hey Sigmund F,

Please, if possible, may you translate your question to English?

Best regards,
John Torvik

June 25, 2017 at 7:44 am in reply to: WooCommerce Question #812618

John Torvik
Inactive Moderator

Hi,

You need to check if youre using the latest version of our theme and the WooCoomerce. And, you need to check if theres any plugin conflict disabling all of them.

Best regards,
John Torvik

June 25, 2017 at 7:43 am in reply to: Editing Single.php #812617

John Torvik
Inactive Moderator

Hi,

To accomplish this, you`ll need to hire a freelance.

Best regards,
John Torvik

June 25, 2017 at 7:42 am in reply to: Search in top header #812616

John Torvik
Inactive Moderator

Hi,

Please, to check your problem easier, may you provide to us your WP credentials?

Best regards,
John Torvik

June 25, 2017 at 7:41 am in reply to: Cannot import Demo #812615

John Torvik
Inactive Moderator

Hi,

You can find the demo XML files in content/themes/enfold/includes/admin/demo_files and import it :)

Best regards,
John Torvik

June 25, 2017 at 7:37 am in reply to: Font not loading/found: Fontello Entypo #812613

John Torvik
Inactive Moderator

Hi,

Yes, you should make this question: Why my icon font file isn’t beeing found?

Best regards,
John Torvik

June 25, 2017 at 7:35 am in reply to: WooCommerce – Parent > Child > Sub-child – Filtering #812612

John Torvik
Inactive Moderator

Hey Daryl,

I think that you can ask this to the WooCommerce team.

Best regards,
John Torvik

June 25, 2017 at 7:33 am in reply to: Increase speed Google speed insight #812611

John Torvik
Inactive Moderator

Hey Luca,

Please, may you switch the theme to the WordPress default theme? This way we can discover if there`s any problem with our theme.

Best regards,
John Torvik

June 25, 2017 at 7:31 am in reply to: Heading fonts on mobile change #812608

John Torvik
Inactive Moderator

Hi,

I`ve checked your site and all looks normal, so, did you clear your cache?

Best regards,
John Torvik

June 25, 2017 at 7:29 am in reply to: My company #812607

John Torvik
Inactive Moderator

Hey Elizabeth Bell-Avery,

Please, may you provide to me more details about your question? Ive tried to access the site, but I cant.

Best regards,
John Torvik

June 25, 2017 at 7:28 am in reply to: Layerslider formatting #812605

John Torvik
Inactive Moderator

Hey norcalnathan,

You can check if there`s a plugin conflict or any wrong custom CSS code. So, to check this, just disable the plugins and delete temporary the custom CSS code.

Best regards,
John Torvik

June 25, 2017 at 7:18 am in reply to: Editing Elements Saved as Templates #812602

John Torvik
Inactive Moderator

Hi,

You can request by new features here: kriesi.at/support/enfold-feature-requests/

Best regards,
John Torvik

June 25, 2017 at 7:17 am in reply to: [re-open]How to remove space below logo+main menu area? #812601

John Torvik
Inactive Moderator

Hi,

You can try adding the !important after each rule that Victoria sent.

Best regards,
John Torvik

June 25, 2017 at 7:16 am in reply to: Changing Font Family #812600

John Torvik
Inactive Moderator

Hi,

You can try to use the !important in the font-family rule.

Best regards,
John Torvik
Author

Posts

Viewing 30 posts - 1,501 through 1,530 (of 2,949 total)

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