Page 47 – Support | Kriesi.at – Premium WordPress Themes

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July 11, 2017 at 6:58 am in reply to: Help with Product Gallery #819117

John Torvik
Inactive Moderator

Hi,

Please, just update the user and provide to us new credentials.

Best regards,
John Torvik

July 11, 2017 at 6:55 am in reply to: Slow loading product pages – bg-button.png seems to be the problem? #819115

John Torvik
Inactive Moderator

Hey mellypenny,

Please, could you provide to us your website link?

Best regards,
John Torvik

July 11, 2017 at 6:54 am in reply to: Small seprators don't displayed #819114

John Torvik
Inactive Moderator

Hi,

You only accomplish it with the custom CSS code.

Best regards,
John Torvik

July 11, 2017 at 6:52 am in reply to: Fixed Header don't with boxed layout and gap in the top #819113

John Torvik
Inactive Moderator

Hi,

Just to have sure, do you want to remove this gap? -> http://prntscr.com/fu5wo2

Best regards,
John Torvik

July 11, 2017 at 6:48 am in reply to: Custom fonts stopped working after recent update to enfold and wordpress #819112

John Torvik
Inactive Moderator

Hi,

You can check this article: https://kriesi.at/support/topic/new-custom-font/

Best regards,
John Torvik

July 11, 2017 at 6:20 am in reply to: Tablature Layout #819109

John Torvik
Inactive Moderator

Hi,

You`re welcome!

Best regards,
John Torvik

July 11, 2017 at 6:17 am in reply to: Disable price in WOC on Singleproduct #819105

John Torvik
Inactive Moderator

Hi,

Please, may you provide to us a screenshot about the price that you want to hide?

Best regards,
John Torvik

July 11, 2017 at 6:11 am in reply to: Sort Options & Shareable Links not Showing #819102

John Torvik
Inactive Moderator

Hi,

Check here to see the logs: https://codex.wordpress.org/Debugging_in_WordPress

Best regards,
John Torvik

July 11, 2017 at 6:11 am in reply to: Accordion Slider: video lightbox #819101

John Torvik
Inactive Moderator

Hey Jagrav,

You can add the video link instead the image (in the lightbox) and the video will appear.

Best regards,
John Torvik

July 11, 2017 at 6:09 am in reply to: HTTP 500 Save Issue Product pages #819100

John Torvik
Inactive Moderator

Hi,

Disable all the plugins and check if there`s any problem yet.

Best regards,
John Torvik

July 11, 2017 at 6:08 am in reply to: Woocommerce admin product list – white screen of death #819099

John Torvik
Inactive Moderator

Hi,

Disable all the plugins and check if the problem was solved – if yes, it`s a plugin conflict -.

Best regards,
John Torvik

July 11, 2017 at 6:06 am in reply to: BOX WITH DIFFERENT IMAGE IN THE DEVICES #819098

John Torvik
Inactive Moderator

Hi,

You can try to clear your cache.

Best regards,
John Torvik

July 11, 2017 at 6:05 am in reply to: ERR_INCOMPLETE_CHUNKED_ENCODING Chrome layout builder #819095

John Torvik
Inactive Moderator

Hey CPDSessions,

You can contact your host provider and talk about this problem because the error after many pages refresh is related the host company.

Best regards,
John Torvik

July 11, 2017 at 6:03 am in reply to: Color Section Bug #819094

John Torvik
Inactive Moderator

Hi,

Thank you for writing in!

Please, could you provide to us your website link and the temporary WP credentials?

Best regards,
John Torvik

July 11, 2017 at 5:56 am in reply to: Blog slider on Internet Explorer #819092

John Torvik
Inactive Moderator

Hey matthelpit,

Thank you for writing in!

To investigate your problem, would you provide the following info?

-> IE version are you using?
-> Check the Enfold version, to avoid any conflict.

Best regards,
John Torvik

July 8, 2017 at 7:15 am in reply to: Function for childtheme to move product category title #818102

John Torvik
Inactive Moderator

Hey borkent,

Could you provide to us your WP credentials?

Best regards,
John Torvik

July 8, 2017 at 7:11 am in reply to: Function "Stretch the image to cover the element" background image #818097

John Torvik
Inactive Moderator

Hi,

I am not seeing this blank space, could you provide to us some screenshot?

Best regards,
John Torvik

July 8, 2017 at 7:07 am in reply to: Layer Slider publish scheduling not working #818095

John Torvik
Inactive Moderator

Hi,

Just check if there`s any plugin conflict disabling all of them and verify the problem. After it, increase the PHP memory limit following this article https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

Best regards,
John Torvik

July 8, 2017 at 7:02 am in reply to: product variables woocommerce not loading #818094

John Torvik
Inactive Moderator

Hi,

Its important to check if theres some plugin/theme conflict disabling all of them and verify if exist the same problem yet.

Best regards,
John Torvik

July 5, 2017 at 6:57 am in reply to: icons in text block – spacing #816641
John Torvik
Inactive Moderator
Hey clairemartindigital,

You can add the following CSS code at Enfold Theme Options > General Styling > Quick CSS
```
.av_font_icon {
  padding-right: 20px !important;
}
```
Best regards,
John Torvik
July 5, 2017 at 6:50 am in reply to: Fixed logo size #816640

John Torvik
Inactive Moderator

Hi,

Please, the login error still persist – check here: http://prntscr.com/frs38d

Best regards,
John Torvik

July 5, 2017 at 6:48 am in reply to: Best way to achieve a bottom border and outline on header #816639

John Torvik
Inactive Moderator

Hi,

Please, as you mentioned, create a new thread with the another problem.

Best regards,
John Torvik

July 5, 2017 at 6:47 am in reply to: Add custom font type #816638

John Torvik
Inactive Moderator

Hi,

You can try to use this plugin https://wordpress.org/plugins/use-any-font/

Best regards,
John Torvik

July 5, 2017 at 6:10 am in reply to: Equal height grid with alternate image/text #816624

John Torvik
Inactive Moderator

Hey musklick,

To check it better, could you share your site link?

Best regards,
John Torvik

July 5, 2017 at 6:05 am in reply to: ImageHotSpot start at Nr X #816621

John Torvik
Inactive Moderator

Hi,

Please, to verify it better, could you provide to us some WP credentials?

Best regards,
John Torvik

July 5, 2017 at 5:58 am in reply to: Html code on specific pages broken #816619

John Torvik
Inactive Moderator

Hey BugfreeSystems,

I`ve checked your site and all is working normally. Could you provide to us some screenshot?

Best regards,
John Torvik

July 5, 2017 at 5:56 am in reply to: main-title entry-title Woocommerce in header #816618

John Torvik
Inactive Moderator

Hey Gabri,

Please, could you provide your website link and the WP credentials?

Best regards,
John Torvik

July 5, 2017 at 5:55 am in reply to: Kommentare werden bei Import nicht angezeigt #816617

John Torvik
Inactive Moderator

Hi,

Now, could you provide to us your WP credentials?

Best regards,
John Torvik

July 5, 2017 at 5:49 am in reply to: bckgr color + bckgr image specific page / animation text Avia Layout Builder ? #816613

John Torvik
Inactive Moderator

Hey Fabienne,

This article should solve your questions about custom code because you`ll learn how to add an exclusive class for the items: kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

And unfortunately, you can`t delete any WP-FILE.

Best regards,
John Torvik

July 5, 2017 at 5:46 am in reply to: Sidebar Blog Widgets won't show #816612

John Torvik
Inactive Moderator

Hi,

You can try to disable all of the plugins and check if there`s some plugin causing any conflict.

Best regards,
John Torvik
Author

Posts

Viewing 30 posts - 1,381 through 1,410 (of 2,949 total)

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