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None of the things they have told me try have worked for us. It’s been over a month, so we were forced to remove all our videos that were first slides in the carousels.
I get that, but that doesn’t solve the problem. This used to work, now it doesn’t. Do you guys have a fix or are you working on one? I need to know so we can plan on what to do.
Thanks
Hello,
This morning we tried to add the code that was recommended on December 2nd and when we did it crashed the website. I restored the site to our backup point and recorded a screencast of us walking through the process and showing the site crash a second time.
Screencast link: https://www.useloom.com/share/274bec0048d54598a42a8841a1b84969
An interesting thing to be noted is that the “preview” of the website when I am in Appearance > Customize shows the first slider working correctly. (the video is playing in the background of the slider)
Please let us know what we should do next that won’t crash our site?
Victoria, what do you mean by that? This is not something on our end. Are you still looking for a solution? This only started happening after the last Enfold update. I believe other people are reporting the same issue. Why would only the first video in the carousel not play, but he rest will?
Please let me know, thanks
Any word on when this is getting fixed. It is a major issue! The site looks terrible and we have people all over the country signing up to use it.
Please update us on this, thanks
Thanks, but why do we now have to add this code to fix something that used to be “included” in the theme? Are you guys going to fix this issue so we don’t have to add the code in the near future?
When we use this code, the first video in the carousel won’t display, but the 2nd, 3rd, etc. will display.
Can you help with this?
Thanks so much!
We just applied latest theme update and all of our existing (working) video slides now display incorrectly. They show to the side instead of stretching across the width. See here for example >> https://portal.financialgravitypartner.com/login/ The “world” used to fill the entire background.
Please help!
Hey, I just cleared my Cloudflare and WPengine cache and that seemed to fix it.
Andy, so you are seeing my galleries show up? This is weird. I have had multiple people on multiple computers and browsers look at the pages and they do not see the galleries.
We are using WPengine. Is anyone else using them? Could it be something with the host? This just seems weird that all of a sudden this happens.Really need to resolve, thanks
I already have Lightbox Linking active and it does not work. This is very serious for us. Our site relies on these galleries on almost every page. Please find a resolution, thank you!
I have the same problem. I had it with version 4.0.3, then updated to 4.0.4, same thing, then reverted back to 4.0.2, same thing (all today – I believe it was fine yesterday). Tried in Chrome and Edge on multiple computers. Purged a caches. Nothing fixes it. VERY SERIOUS ISSUE FOR US!! PLEASE HELP!!
