so, i am getting nowhere except super frustrated. here’s the email I got from envato and my response. hopefully this gives you more insight and perhaps we can think of a creative solution? all I want to do is be able to get updates for my theme and register it. it shouldn’t take me hours to do this.
best,
jenny

FROM ENVATO;
Eddie (Market)
May 17, 2022, 00:32 GMT+10

Hi there Jenny,

I am sorry to hear you are still having this trouble with your personal token for this item.

After taking a second look at the screenshot you’ve provided about the errors, I came to realize that you are entering the purchased code of the item, which is not the same as the private token.

We do not have access to see your token nor to generate one for you, if you have already generated one you must enter it where it says “enter a valid Envato private token. If you do not have one yet, please generate one here: https://build.envato.com/my-apps/, select the options that says “Create a new token” under your personal tokens.
Kind Regards,

Eddie

Customer Success

here’s my response to him.
No. You are running me in circles. I did this three times already but it didn’t work, remember? I just tried it again and got the same error message. We have some options here.
1. You can figure this out for me…please????
2. You can fix it
3. You can talk to the theme author?

Something is screwy. Is this because of my other account that you guys are giving me a hard time? If so, let’s get it out in the open and fix this.
thanks.
Jenny

p.s. here’s the error message, in case you forgot.
Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occurred:

Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
Purchases: A problem occurred accessing your purchases. Unable to check for updates.

Hi,
Yes, one would think so. I started with them and they referred me to the theme author. can we possibly work this out so that you can give me a time (I am on DST in the US) and then perhaps you can make an exception for picking up the code in an email?
thanks,
Jenny