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Thanks for getting back with me.
I was able to get the site back up and running by calling GoDaddy, but your support section doesn’t give an option to delete my post.
They had me disable the Enfold theme folder so I could access the admin and then FTP the latest version.
So, I think we’re ok for now.Thank you,
TonyThank you for the response.
The host is up and running like normal, as a matter of fact our other WP sites on the same account are fine it’s just this one since I did the Enfold update.
What else could it be?
Thanks
Tony
Is there something I’m missing? I have purchased multiple Enfold packages for multiple clients and most of the time I find solutions on the web.
I have even purchased extended support but I’m not sure where I go to get support. It seems like my posts aren’t being seen. My site has been completely down for 2 hours and I see every other post by other people responded to.
Is there another place I should be posting for support. I understand there a many requests coming in but all of the requests (hours after mine) are getting responded to so I must be doing something wrong.
Our site http://fireflytele.com has been down ever since I did the latest update a couple of hours ago.
Is anyone seeing this?
Thanks,
Tony
Our Site has been down for well over an hour since the new update and I can’t get a response. People who just posted minutes ago have 10, 12 15 responses but I posted my first post an hour and a half ago with none.
Is there some trick to get a response? I put “site down after update” in the title and I included all of my logins in the private section.
Thanks,
Tony
The part that I still don’t understand is how the pages aren’t loading correctly anymore ever since the upgrade/downgrade.
Nothing else has changed so I don’t think upgrading PHP version would fix this. (see page below or any other one)fireflyitrecovery.com/our-process/
Thanks,
Tony
Hi Victoria,
Thanks for your response.
If you look back at this thread, you’ll see that Yigit disabled the layer sliders because he said that they can’t run correctly.My question was if they took our version of Enfold back it should run like it was but now the sliders won’t work and if you look at the various pages, they aren’t loading properly.
Thank you,
Tony
Hi John,
I’m not sure which credentials aren’t working. I just tried them again and they’re working for me.
Thanks,
TonyYes, he was correct; it is 5.2.17
But the part I didn’t understand was that it had been working fine until the upgrade and he took us back 2 versions but now the sliders won’t work anymore and it still loads wrong; almost like the CSS isn’t all being read. ( fireflyitrecovery.com/about-us/ )
Thanks,
Tony
Hi Yigit,
I don’t understand. The site was working fine until I upgraded to 4.0.7 and there were no other changes besides that.
Shouldn’t it work when we go back to a previous version?
Could there be something else wrong?Thanks,
Tony
Our site has been down for 2 days now; do you guys have any suggestions or should I start from scratch?
Thank you,
Tony
Hello, have you had a chance to look into the problem?
I have sent my FTP and Admin logins via the private section again.
The pages still are not loading content, just the header and navigation.Thank you very much,
Tony
I’ve always updated from within the admin panel and it has always worked until yesterday’s update. I re-updated the site by uploading the Enfold files via FTP today based on a support person’s request. It was regular FTP not SFTP.
Thanks,
Tony
Sounds good, thank you. I’m using one.
Have you had a chance to FTP in and see what may be causing our site pages to only show the header and nav but no page content?
Thank you!
Tony
OK, I uploaded the Enfold theme via FTP and overwrote all files but it’s still not displaying.
I have sent my FTP info via the private section if you can please look into it further.
Thank you very much!
Tony
