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  • January 4, 2016 at 8:26 pm in reply to: Appearance of text block screen using Avia Layout Builder has changed #559452
    jancecile

    Hi Elliott!

    Re-read your post and realized that I had yet to go through the plugin deactivated/reactivate one at a time test — and I found the culprit! Thanks!!!

    Appreciate the awesome support we all get from you and the crew!

    Cheers!

    Janette

    December 30, 2015 at 3:56 am in reply to: Extend support? #558343
    jancecile

    Hi,
    This is the reply I have received from Envato… looks like Kriesi will let us know?

    Suppose this begs the question — was the Enfold theme offered “with lifetime updates and support” at the time of purchase a few years back? Envato cannot seem to answer that question. Just need a straight answer before February so I know which way to turn since my account was flagged with a “support ends in 2 months” notice.

    This is a part of the email I received from Envato
    Question: Will updates be issued without charge going forward via Envato?

    Response: Yes, you will be able to access free update and free support. Feel free to contact us if an author will refuse to provide support for any of the items purchased with lifetime support. As I already mentioned, for those items who came with lifetime support there is no extra charge.
    Synthia
    Envato Market Help (Romania)

    Thanks in advance for any insights/direction!

    Happy New Year everyone!!

    December 22, 2015 at 3:47 am in reply to: Extend support? #556284
    jancecile

    Update… sent an inquiry email to Envato. Lots of talk on their boards on this topic. Looks like updates will continue to provided, but they do want to charge for support. Will post again when I get reply.

    Basilis… Kriesi and all of you provide such great support — I would have much less resistance to paying for the extended support if I knew the fees went to you 100%. $17.70/year for support via Envato is not too bad, but it seems as if they might be prone to increase that every year, or on a whim! It’s hard to budget for “whims”! :-)

    I have two months of support left. Please let us know of your plan “we will be considering what we will be doing ( and we are close to that ).” ASAP.

    Thanks — and Merry Christmas everyone!

    December 20, 2015 at 3:47 pm in reply to: Extend support? #555596
    jancecile

    Thanks Elliott,

    I’ll contact Envato direct. I have been using Enfold for sometime now – at least two years or more. I never received notice of this “rule change”. Hopefully they will consider a “grandfathered” situation. Doesn’t seem honorable. But I do love the theme!

    February 6, 2015 at 9:45 pm in reply to: Edit Search results page #392276
    jancecile

    Thanks… will I end up having to update this every time after a theme update? Long story, but I did not use a ChildTheme to build this site. Thanks!!

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