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Hi there,
I think there might be a misunderstanding. Let me try to explain again.
In several areas of our site we’re using Enfold’s out of the box Contact Form tool. Within the settings we have the option change the Email Subject. See here: https://www.dropbox.com/s/xh91jsey0sa3827/Screen%20Shot%202018-10-30%20at%209.35.42%20AM.png?dl=0
Right now you’ll see it’s set to “Thank you for contacting Kendra Renee Studio” but the email that’s actually sent doesn’t say this same thing? Instead it says “Thank you for your Message!”
Does that make more sense now?
Thanks for your help!
Hi there,
It looks like this would change the email subject for all contact forms rather than customize each one? We need to be able to customize each one.
Jaime
Hi there,
I updated to php7.2 and the issue is still present. I even cloned the site to another managed WordPress hosting environment and the issue still exists. The really weird thing is that when the site was on a temporary domain (this morning), I was able to successfully update the /schedule page but as soon as I changed the primary domain to mylittleconservatory.com the problem came back! I’m at a total loss and the hosting company will not help – GoDaddy is saying the server looks perfect.
I did review the error logs and found this:
[30-Oct-2018 04:39:06 UTC] PHP Notice: Trying to get property of non-object in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 66
[30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: main_color in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 35
[30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: primary in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 48
[30-Oct-2018 04:39:06 UTC] PHP Notice: Undefined variable: primary in /home/content/p3pnexwpnas06_data02/58/42151558/html/wp-content/themes/enfold/css/dynamic-css.php on line 53^^^ Does this help?
To reiterate my issues: The Advanced Layout Builder will not load (99% of the time now) and when I click Update I immediately get a 502 bad gateway.
This is super urgent as we’re have an area of the site that needs constant updating or we loose customers.
Please help! Credentials included.
One more note. The last three tasks that we performed on this site before the 502 bad gateway issue:
Created a new user
Added and customized WP Yoast plugin
Added Regeneration pluginUpdate: I have removed WP Supercache because the hosting provider, WP Engine, disallows that plugin. I also did not see an improvement in page speed with the plugin installed.
I am still having issues with Page Speed on our website. I have WP Minify and WP Supercache installed and active, but the site is still receiving poor ratings. Do you have any other suggestions for increasing the score?
We re-uploaded both images again with at-2x-retina added to the filename. They look better now, we are satisfied with the crispness of the logos at this time.
The transparent logo is still blurry on our end. I have placed the scrolled logo at double size and it is also blurry on our screens.
I implemented the double sized logo and you will see that it’s even more blurry, but I have noticed that when I start to scroll it will suddenly become perfectly crisp – and then become blurry again.
Here you go. We are currently using a setup that has five duplicates of this same page with javascript code on each page that selects the specific tab for that page, i.e. the “Future” Exhibitions page has the Future portfolio tab selected on that page.
We were hoping for a simpler solution that doesn’t require javascript, do you have any suggestions?
Please note that we are aware that the site is not up to date with the latest Enfold version, we unfortunately are not able to update the site ourselves and thus this cannot be part of our solution.
Unfortunately the site is no longer passing the test anymore. I’m not sure why, but the AMP plugin I used has stopped working.
Google is once again seeing this:
And when I checked Website Grader I see this:
This one is really strange because it’s definitely seeing the site the way it’s supposed to on mobile, but it still says it’s not mobile friendly.I’ve tried many other AMP plugins, and I’ve tried removing the plugin, nothing has worked. We updated to 3.5.4 a few weeks ago, could the issue lie there?
The login provided at the beginning of this thread should still work.
I solved the issue! The client did not close one of the div tags we are using within the text block. I restored a previous revision without that broken code and there is no longer a problem. Thankfully it is fixed, and it worries me that a small mistake like that could break the entire advanced editor.
Making a new page and saving empty 2/3 + 1/3 columns works just fine (you can see this in the page Grantees Test2). Thankfully we aren’t having this problem on any of the other pages.
You can also see an older version of the page on the Grantee Test page (/grantee-test/).
Sorry about that! It’s been fixed and you should be admin now.
I can’t see the code used in order to send it to you. That text doesn’t show up when I open the editor. The client placed that text, I’m worried they pasted in extra code that shouldn’t have been there.
Thank you, the AMP was the problem! We installed the Accelerated Mobile Pages Project plugin and our site now passes the google test.
The google test see’s our site as this:
But on actual mobile devices it looks just as we coded it:
So we consider this resolved!
Hi again,
I’ve tried to follow the instructions within the link provided, and I don’t understand what I need to do when you say:
Note – you will need to replace onclick=\”_gaq.push([‘_trackPageview’, ‘/VP/XXX/XXX’]);\” with your tracking code – it’s just an example.
Google suggests adding this code:
<button onclick=”goog_report_conversion (‘http://example.com/your-link’)” href=”http://example.com/your-link”>Download now!</button>
I’m confused. Where do I find my “tracking code” to replace what you have shown in your example?
We have solved this issue with a work around.
For those with the same problem:
We created preview images of each photo, cropped so they were all the same size (600×600) and then edited each portfolio item so the new preview image was set as the featured image. We then set the portfolio link to “manual” and set it to the url of the original image.
They are still getting stretched at some browser sizes. We had to make multiple media queries in order to get them to resize at specified intervals, and I do not want to have to make more to fix this issue. On top of that, some of the images in the portfolio are now positioned too high and are leaving large white spaces beneath them.
Is there a better solution to forcing the portfolio grid to crop all of the images to the same size without stretching the image itself?
Thank you for the code, but the sidebar is not the only place where this is happening. I have circled the dates under the blog posts to show they are red as well, and the circled code in the inspect element shows that there are quite a few elements of the site being affected by this code. The element says this CSS coloring is coming from the file named “enfold_child_theme.css” which we have found through the SFTP backend (path wp-content > uploads > dynamic-avia > enfold_child_theme.css). Deleting or modifying this file does not work, as it reverts back to it’s original (incorrect) state whenever we save general settings in the wordpress backend.
Our question isn’t what code to use to cover the incorrect coloring, we want to know why this is happening in the first place so we can fix the issue at it’s source.
Thank you for the code. We tried it but the images are still getting stretched in between the queries. Is there any other solution we can implement?
I believe you still have admin access to the site, if you need it.
Yes, we’ve been through all possible settings that could be creating this issue. This red is no where to be found.
I have created an admin account for you so you can investigate further.
Unfortunately we’ve discovered that forcing the height causes the images to get stretched at smaller browser sizes. Example below:
Is there a way to counteract this? I’ve tried changing to max-height, but that brings back the original issue, and adding a width or a max-width doesn’t help either.
We have to use the portfolio grid element in order to use the Ajax portfolio. Is there any way we can use code to force the portfolio grid images to stay the same size?
