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Hi there,
we were able to solve the problem that an already created slider is shown in the frontend, but not in the backend.
Here is a brief overview of what we have tried:- Create new slider – did not work
- Followed the instructions described by Ismael – no result
- WordPress database repaired and optimized – no result
- All plugins deactivated – no result
- layerslider.php whitelisted in security plugins – no result
- Bought a separate license for Layer Slider, downloaded the plugin and installed it separately – no result
- The Layer Slider plugin deactivated and reactivated – no result
- New slider created – New slider was displayed in the backend, but the original slider was no longer displayed in both the backend and the frontend
- Newly created slider deleted – Original slider reappeared in the frontend, but still did not appear in the backend
- Compare the original slider and the newly created slider in the database – the only difference was that in the first group_id was "0" and in the new one was "NULL"
- Database entry edited for the original slider, value for group_id changed from "0" to "NULL" – THE SLIDER APPEARED IN THE BACKEND AND NOW EVERYTHING WORKS AS IT SHOULD!
This solves the problem for us. I hope that with this description I have helped someone to save time, nerves and money.
Best regardsHi there,
we have the same problem: suddenly the slider appears in the frontend, but not in the backend. After reading your instructions, we compared the wp_layerslider table in the MySQL DB with the same table in another Enfold project, where everything works correctly.
We noticed that the fields group_id and flag_group are missing in the table of the faulty layer slider. We created these manually and provided them with the same values as in the correct table, but without success.
We then changed the original type INT to TINYINT, but also without success. So we went through the proposed solution, but are stuck.
We ask for quick help.
Thank you very much.
Hi Mike,
thank you very much for your commitment. Strictly speaking, the same behavior is still there in Edge, with the difference that the background color no longer changes in dark red, but in white, so that it only stands out when you look closely.
I’ve added the hint of Ismael as an edge hack and now this strange behavior is even less noticeable:
/* MS EDGE Hacks */
@supports (-ms-ime-align:auto) {
.avia-section {
position: relative;
z-index: 500;
}
}Because of the loading times, I have turned on the CSS compression again and it works so far, everything is fine.
What exactly did you change, because in CSS I could not detect any change? An additional code snippet was present in CSS, but I deleted it because it was obviously just an attempt with no effect. That would be important to know for the future and maybe interesting for other users as well.
We were very upset because the support was initially not professional and it took a very long time, but the result counts. The solution isn’t ideal, but we can live with that and the customer will be satisfied too!
Many thanks to Mike and Ismael! We really appreciate your help!
Best regards,
heartbitHi Mike,
thanks for the feedback and your support. Attached you will find the access data.
Basically, we want the site to work in Microsoft Edge as much as possible in the same way as in all other browsers.
Best regards,
heartbitHello,
after almost 2 weeks since we asked for support, there was no one who could provide a qualified answer or help. This is a very poor performance, extremely unprofessional and no good advertisement for Enfold at all.
We would be very happy if there were anybody in the support team who could turn this miserable performance into a positive one.
We ask for help again.
Best regards,
heartbitHello Ismael,
thanks for the feedback. Microsoft Edge hasn’t the slightest resemblance to IE11 because this browser has been completely reprogrammed. I was upset about your post because the problem description clearly states that the problem only occurs in Microsoft Edge, but I respect your good will. Still, if you don’t have Microsoft Edge, I doubt you’ll be able to help us.
The ZIP file works fine with me, which is why I’m surprised that you can’t open it. I’ve made the screenshots available for download. The first 7 screenshots show parts of the “normal” view of the start page when first scrolling down and the last 3 screenshots show the wrong view when scrolling up.
Regards,
heartbitHi Ismael,
thanks for the feedback. Maybe I make a mistake in thinking, but I imagine forensic work as follows: If I want to reproduce an issue, then I’ll do it in the environment that corresponds to the detailed description and not in an environment that’s “similar” to it. Accordingly, a conceivable explanation that you can not reproduce the issue in IE11 could be that IE11 and Microsoft Edge are not the same!
We are not an end customer, but a web design agency. So far we have 6 licenses of Enfold in use. Actually, we think Enfold is a good solution and we would like to use more licenses in future, but if we have to wait more than 10 days for an issue to be processed and it turns out that the support is a waste of time, which has been the case so far, then the question arises how useful Enfold is as an option for future projects. Has the message arrived, or do you need a screenshot for that too?
Best regards,
heartbitHey Basilis,
thanks for the feedback. We use Microsoft Edge 44.17763.1.0. The problem is definitely not related to the graphics card, because it also occurs on 3 different PCs and in other Edge versions. Please try it on other PCs and pay attention that the background color of the website only changes after it has been once scrolled to the end of the page. The problem occurs when you scroll back to the top of the page.
Many Thanks.
Best regards,
heartbit
