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Hi, I am having the same issue on a new site. But only on Safari and only randomly. One minute if you try to go back from one page to another it doesn’t work, then 10 mintues later you try it again and it does, then a bit later it doesn’t again. Could it be a page loading issue?
Here’s the site. Please view in Safari browser to replicate the problem. You may need to try a few different pages.
Thanks!
HPThanks Basilis,
I have purchased Enfold myself and not ever used the product, so I have my own API but when I used it to update this site the same thing happened. Would I be best to re-install with a new Enfold theme and copy across the database/content? Then I could use my API to update the theme.
Would that work??
Cheers,
HPIt’s ok, it’s because I’ve used the wrong API key.
This site was set up by a developer I no longer use and the API key would have been associated with his account not mine. Which is why I’ve not received any updates since he left. How can I find the API linked to the installation on my site?
http://www.creativebusinessconsulting.com.au
Cheers
HayleyHi there,
Sorry, the site is now live.
Here’s the new link
http://www.northshorechiro.com.au/how-we-help/conditions-we-treat/Thanks!
HPHi there,
Please ignore the other post – I will close that off.
You suggesting updating the Theme which we have but the issue is still occurring.
Do you have any other suggestions?
Regards,
HPHi there Ismael,
Have you been able to look at this again? I have left a number of additional posts.
Thanks
HPFYI – I’ve referenced again the pages with responsive issues, included images and login details below.
Hello,
I’m hoping someone can please help me follow up with this issue? It’s been over 2 weeks since I originally posted.
Thanks
HPHi there,
I now have an iPad issue on another page and I can’t seem to create a new support thread. Do we have to resolve this before I can create a new post?
Cheers
HayleyHi there Ismael,
Yes I have already selected that option – I mentioned in my original post on December 2nd.
Is there any chance you can please login and see what the issue is? I have provided all the details. We have had site-wide issues with grid rows for this installation.
Thanks!
HPSorry, these are the two pages with the current mobile issues. Login details remain the same if you need to investigate. Thanks! HP
http://new.northshorechiro.com.au/how-we-help/people-we-help-2/
http://new.northshorechiro.com.au/how-we-help/our-unique-approach-2/
Hi Andy,
The theme has been updated, thanks for the tip. But the issues still remain.
The site has now been migrated to a staging server in a new hosting environment. The new link is:
http://new.northshorechiro.com.auThis has been a site-wide issue since we started development. Please could you do a full review to provide guidance on solving this problem. We are trying to launch this week!
Thanks : )
HPAnd this one:
http://nsfc.northernbeachesdigital.com.au/how-we-help/our-unique-approach-2/Whatever content comes after a grid row on this site is not displaying as mobile responsive. It’s happening throughout the site and we’ve had to do workarounds to accommodate this glitch.
Cheers
HPHi Rikard,
thanks again for you help, but I’m not sure what you are referring to regarding the button?
Is there anyway I can send you a screen grab of the actual problem? It’s about the way the active menu indicator and the submenus overlap when you scroll down. that’s the problem we are trying to fix. I’ve had to create the huge header to counter this problem until it’s resolved.
If you go into the site and change the header setting slim or large and then select “default, active menu, slightly transparent” you will see the issue once you scroll down and try to bring up the submenu.
I am thinking I should try to rebuild the menu but you guys have already installed custom code to counter an overlapping issue we had on mobile so I’m nervous to impact that!
I’m really stuck and my developer has bailed on me so any help with this is most appreciated. Happy to pay an Enfold expert to help if needs be.
Cheers
HayleyHi Rikard,
Any update on how to fix this issue? I am going into a workshop tomorrow with 20 key stakeholders to review the site before we go fully live and I’d like to have resolved this by then.
Thanks for all your help!
HPHi Rikard,
No, it makes no difference. I’ve tried everything already. There’s a glitch in this header. You guys have already had to install custom CSS to stop the overlapping on mobile view. It’s not happening with any other site and they are all built from the same base installation.
Cheers,
HayleyHi there,
I will post the login details below, thank you.
Basically I want to be able to have the default header showing:
– borders, active menu indication, and preferably no transparency
But when I select that, because of the way the submenus are positioning when you scroll down it’s a complete mess! Which is why we’ve ended up with the massive header (which we don’t want) and no active menu indication.
I have screen grabs of what this looks like – can I attach here somehow?Thanks for your help, much appreciated!
Cheers,
HP
