Page 64 – Support | Kriesi.at – Premium WordPress Themes

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June 4, 2018 at 5:09 pm in reply to: Display shipping classes at single product page #966643
Günter
Keymaster
Hey Max,

Thank you for using Enfold.

To get access to the shipping classes: https://wordpress.stackexchange.com/questions/295878/custom-text-on-product-page-based-on-shipping-class

To hook into the description tabs see
```
add_filter( '<a href='https://refer.wordpress.com/r/84/woocommerce/' target='_blank' rel="nofollow">woocommerce</a>_product_tabs', '<a href='https://refer.wordpress.com/r/84/woocommerce/' target='_blank' rel="nofollow">woocommerce</a>_default_product_tabs' );
```
and

woocommerce\includes\wc-template-functions.php line 1645:
```
function <a href='https://refer.wordpress.com/r/84/woocommerce/' target='_blank' rel="nofollow">woocommerce</a>_default_product_tabs( $tabs = array() )
```
Hope this helps you.

Best regards,
Günter
- This reply was modified 6 years, 5 months ago by Günter.
June 4, 2018 at 4:58 pm in reply to: Tab Section #966631
Günter
Keymaster
Hi,

Thank you for using Enfold.

The problem with the tab position is caused by a translation file error – Options shoud be Reiter über / Reiter unter text.

We added a fix for that to the next update.

Meanwhile – as a workaround – try to switch to english language before editing the page with the tab sections and check, if you have 2 options available.
After saving the page you can switch back to germain again.

If this does not work you can try the following:

– Enable ALB DEBUG MODE https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
– This opens a window below the editor window containing all tbe generated shortcodes
– In this window look for
```
[av_tab_section
```
– and
```
tab_pos='av-tab-below-content' 
```
inside this shortcode
– Remove av-tab-below-content – means
```
tab_pos=''
```
– Update the page and do not open the tab section again

Sorry for the problems (make a backup of the original page for a fallback).

If you want us to do that – enable the debug mode and let us know and we help you.

Best regards,
Günter
June 4, 2018 at 4:22 pm in reply to: Deactivate video embedding seems not to work – GDPR #966604
Günter
Keymaster
Hey pixopolis2222,

The shortcode allows you to add the select checkbox to your page. When user chooses to disable video embeds a cookie is set and then all videos are opened in a new window.

Videos are lazy loaded, means only when user starts to play a video the video is loaded.

Check files enfold\config-templatebuilder\avia-shortcodes\video\video.js and enfold\config-templatebuilder\avia-shortcodes\slideshow\slideshow-video.js and cookie aviaPrivacyVideoEmbedsDisabled.

Hope this makes it more clear.

Best regards,
Günter
- This reply was modified 6 years, 5 months ago by Günter.
June 4, 2018 at 3:28 pm in reply to: Lightbox problems in user defiend gallery / featured image slider #966546

Günter
Keymaster

Hey Oliver,

Thank you for using Enfold.

This is the intended behaviour. Because you have a link to the corresponding post in the middle of the image it would be a confusing behaviour for the users. When the user follows the link to the post the lightbox works as expected.

Best regards,
Günter

June 4, 2018 at 2:42 pm in reply to: Anker Link funktioniert nicht #966523

Günter
Keymaster

Hi,

Hab ich leider auch übersehen: die id wird durch ein filter geschickt, die alles auf Kleinbuchstabem umwandelt und auch die meisten Sonderzeichen eliminiert, damit eine gültige id herauskommt und den HTML code nicht bricht.

Also – am besten schon bei der Definition klein, keine Sonderzeichen ausser Buchstaben, Ziffern, – und _. Dann sollte es gehen.

Best regards,
Günter

June 4, 2018 at 12:00 pm in reply to: Anker Link funktioniert nicht #966472

Günter
Keymaster

Hey mhfinanzen,

Danke dass Du unser Theme verwendest.

CSS und JS sind case sensitiv( d.h. Gross- und Kleinschreibung beacbten: anlage und Anlage werden unterschieden). In dem Fall ist die id=”anlage”, daher geht Dein Link nicht.

Punkt 2:

Ich habe einmal den oberen UND unteren Abstand auf 5px gesetzt – rückt damit näher zusammen. Falls das immer noch zu viel ist, kannst Du dies weiter reduzieren resp. überhaupt weglassen.

Best regards,
Günter

June 4, 2018 at 11:45 am in reply to: Hauptmenü #966466

Günter
Keymaster

Hi Manuel,

Das Problem ist, dass die Menüpunkte zu breit sind – resp. zu viele.

Out of the box bietet Enfold da leider noch keine Lösung.

Ansätze wären

– einmal zu überlegen Menüpunkt(e) wegzulassen
– die Schrift kleiner machen (könnte man evtl. mit CSS und Media Query machen)
– Abstände zwischen den Menüpunkten schmäler machen
– Warenkorb und Social Icons näher an Menüs
– Logo kleiner machen wenn BS schmäler wird

Gerne helfen wir Dir mit CSS weiter.

Best regards,
Günter

June 4, 2018 at 11:37 am in reply to: "Beschreibung" und "Bewertung" Tab für enfold woocommerce H2 in H4 ändern #966462

Günter
Keymaster

Hey Helmuth,

Danke dass Du Enfold verwendest.

Wenn Du die Produkttitel auf der Shop Übersichtsseite meinst:

plugins\woocommerce\includes\wc-template-functions.php line 1068 ist die Funktion woocommerce_template_loop_product_title().

Wenn Du die Funktion in functions.php des child theme kopierst und ausbesserst, kannst Du WC jederzeit updaten ohne dass die Änderung verloren geht.

Wegen Bewertung – kannst Du uns bitte einen Link zu der Seite geben, damit wir vom gleichen reden.

LG,
Günter

June 4, 2018 at 7:39 am in reply to: Fonts in Enfold einbinden #966349

Günter
Keymaster

Hi,

Danke dass Ihr Enfold benützt und für die Weitergabe eurer Erfahrungen und Lösungen für andere User.

Weitere Infos zum Einbinden von Fonts findet Ihr in unserer Doku https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts

Gerne stehen wir für weitere Fragen zur Verfügung. Viel Freude noch mit dem Theme.

Best regards,
Günter

June 2, 2018 at 5:42 pm in reply to: First Lawsuits (GDPR) are rolling – due to Google webfonts (how to deactivate?) #965914
Günter
Keymaster
Hey digitalprint2222,

If you do not select a Google fonts from the dropdown boxes the google script will not be loaded.

The script is located in enfold\framework\php\class-style-generator.php in function link_google_font() line 475ff.

I added a filter for the next version that makes it possible to skip loading this script unconditionally( https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/class-form-generator.php):
```
if( 'yes' != apply_filters( 'avf_output_google_webfonts_script', 'yes' ) )
		{
			return '';
		}
```
To upload custom font (e.g. downloaded fonts from google) please have a look at our documentation https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts.

Hope, this makes thing more clear.

Best regards,
Günter
June 2, 2018 at 4:38 pm in reply to: Enfold Audio Player #965894

Günter
Keymaster

Hi,

I found a solution for this problem – should be in the next update.

Meanwhile you can replace:

enfold\config-templatebuilder\avia-shortcodes\audio-player\audio-player.php
enfold\config-templatebuilder\avia-shortcodes\audio-player\audio-player.js

with:

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/audio-player/audio-player.php
https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/audio-player/audio-player.js

You need to save theme options to force rebuilding the compressed js files (if you are using enfolds js file compression). Do not forget to clear server and browser cache and to make a copy of the original files for a fallback.

If you have problems we can update the files for you – we need ftp access to your server. You can post them in private content section.

Best regards,
Günter

May 31, 2018 at 3:02 pm in reply to: Enfold Audio Player #964802

Günter
Keymaster

Hi,

Thank you for using Enfold and reporting this. Did not realise that up to now.

But this is a known problem with the default WP playlist which does not allow an option to stop playing (see https://stackoverflow.com/questions/37012165/how-to-stop-the-wordpress-audio-playlist-from-playing-the-next-soundtracks-autom?rq=1).

We will check if we can provide a final solution and will come back asap.

Best regards,
Günter

May 31, 2018 at 2:28 pm in reply to: Google Maps Button is active on standard! [av_privacy_google_maps] #964791

Günter
Keymaster

Hi,

To clarify:

There are 3 steps:

If you do not use a google map on a page, only framework\js\conditional_load\avia_google_maps_front.js is loaded. This has no connection to Google.

If you have a map that needs user interaction to open (Option Link to Google Maps: User must accept to show Google Maps) the file framework\js\conditional_load\avia_google_maps_api.js is loaded but NO CONNECTION is setup to Google.

Only when the user clicks to open the first Google Map the real Google API is loaded and bound to the container and a connection is established.

When you choose “Open Google Maps in a new WIndow” no connection is established at all by Enfold.

Best regards,
Günter

May 31, 2018 at 2:00 pm in reply to: The Events Calendar Plugin – No Option to Add Events #964783

Günter
Keymaster

Hi,

It did show up on the plugin page right below the plugin (as for every plugin). I think, that the update was released shortly before I checked the topic. This must have been reported by many other users also to these guys.

Best regards,
Günter

May 30, 2018 at 6:09 pm in reply to: Privacy policy message in registration form #964431

Günter
Keymaster

Hey lion73,

Thank you for using Enfold.

We are already working on this. It is planned for the next release.

Best regards,
Günter

May 30, 2018 at 1:04 pm in reply to: Enfold 4.4 Breaks Content Slider Layout #964192

Günter
Keymaster

Hi,

I found a solution:

Replace

enfold\config-templatebuilder\avia-shortcodes\contentslider\contentslider.php

with

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/contentslider.php

Do not forget to make a backup of the original file for a fallback.

Best regards,
Günter

May 30, 2018 at 12:25 pm in reply to: Enfold 4.4 Breaks Content Slider Layout #964167

Günter
Keymaster

Hi,

Sorry for the late reply.

Thank you for reporting this bug.

For the moment I deactivated “Disable the blog” and this fixed the problem.

We will try to find the reason why this breaks the layout and will add the fix to one of the next releases (hopefully the next).

Best regards,
Günter

May 30, 2018 at 7:42 am in reply to: The Events Calendar Plugin – No Option to Add Events #964044

Günter
Keymaster

Hi,

Thank you for using Enfold.

I updated the plugin and now it shows all options.

Best regards,
Günter

May 29, 2018 at 5:51 pm in reply to: Lots of php server errors class-framework-widgets.php lines 3019 and 3020 #963826

Günter
Keymaster

Hi,

Great you found a solution.

Feel free to come back when you need further assistance. Have a nice day.

Best regards,
Günter

May 29, 2018 at 5:48 pm in reply to: Parse error when updating to latest version #963819

Günter
Keymaster

Hi,

Great we could help you.

Don’t hesiatate to contact us if you need further assistance.

Have a nice day and enjoy the theme.

Best regards,
Günter

May 29, 2018 at 5:44 pm in reply to: Contact Form E.Mail-Validation and sent-notofication #963814

Günter
Keymaster

Hi,

Thank you for using Enfold and reporting the problem.

I could locate the bug, tried to fix it in WP Editor but could not.

The problem is the extended email check. If you switch back to normal check it works.

In the next update there will be a fix for that.

Meanwhile you can replace

enfold\framework\php\class-form-generator.php

with

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/class-form-generator.php

Don’t forget to make a backup of the original file for a fallback.

If we shall do the update for you we would need ftp access to your server.

Best regards,
Günter

May 29, 2018 at 4:24 pm in reply to: Lots of php server errors class-framework-widgets.php lines 3019 and 3020 #963788
Günter
Keymaster
Hi,

Thank you for reporting this and sorry for the problems. We will provide a fix for the next update.

If you do not need the widget please look in file enfold\framework\php\class-framework-widgets.php around line 2249 for
```
			/**
			 * WP Cron job events
			 */
			if( $this->activate_cron )
			{
				add_action( 'av_instagram_scheduled_filecheck', array( $this, 'handler_scheduled_filecheck' ), 10 );
			}
```
and remove the lines.

Best regards,
Günter
May 29, 2018 at 1:52 pm in reply to: Get a link to the modal window with privacy and cookie info #963670
Günter
Keymaster
Hi guys,

Thank you for using Enfold and suggesting this.

I added a shortcode to add a button that opens the popup. Should be part of the next update.

Meanwhile you can replace

C:\xampp\htdocs\wp_kriesi\wp-content\themes\enfold\includes\helper-privacy.php

with

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/helper-privacy.php

Do not forget to make a backup of the original file for fallback.

Shortcode is (all parameters are optional, remove ‘ ‘ after [ ):
```
[ av_privacy_popup button_text='your custom text' wrapper_class='' id='' class='']
```
Best regards,
Günter
May 28, 2018 at 3:39 pm in reply to: Email Betreff #963314

Günter
Keymaster

Hi,

Das klingt danach, als ob das Feld “E-Mail Subject” direkt über “Autoresponse Text” leer ist. In diesem Fall erfolgt eine Default Meldung “New Message (sent by contact form at ….” und die dürfte mit Deine Nachricht …. übersetzt sein.

Dieses Feld befüllen und es sollte funktionieren.

Best regards,
Günter

May 28, 2018 at 3:02 pm in reply to: Cookie Consent Message & Multisite #963273

Günter
Keymaster

Hey essjb,

Thank you for using Enfold.

Glad you could solve it.

Could you kindly post your solution here to help other users that are facing the same probem ?

Best regards,
Günter

May 28, 2018 at 3:00 pm in reply to: Cookie Consent Message & Disabled Cookies #963268

Günter
Keymaster

Hey essjb,

Duplicate post – closed it

Best regards,
Günter

May 28, 2018 at 2:57 pm in reply to: Set privacy & cookie settings in Enfold 4.4 update, now can't reply to comments #963264

Günter
Keymaster

Hi,

Thank you for using Enfold.

Problem will be fixed in the next update.

Meanwhile please replace

enfold\includes\helper-privacy.php

with

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/helper-privacy.php

Don’t forget to make a backup of the original file for a fallback.

If you need assistance in updateing we need ftp access to your server and we can do it for you.

Best regards,
Günter

May 28, 2018 at 2:46 pm in reply to: Enfold problem (URGENT) #963247

Günter
Keymaster

Hi,

Thank you for using our theme.

Sorry for the problems.

Here is the solution: https://kriesi.at/support/topic/parse-error-when-updating-to-latest-version/

Best regards,
Günter

May 28, 2018 at 2:14 pm in reply to: Parse error when updating to latest version #963219

Günter
Keymaster

Hi,

Thank you for using our theme and reporting this.

A fix will be in the next update.

Meanwhile please replace

enfold\config-templatebuilder\avia-shortcodes\google_maps\google_maps.php

with

https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/google_maps.php

Do not forget to make a backup of the original file for a fallback.

If you need assistance in updating the file please give us ftp access and we can help you.

Best regards,
Günter

May 28, 2018 at 1:46 pm in reply to: Adding custom ID to enfold elements…Answer no longer applies #963185

Günter
Keymaster

Hey Andrew,

Thank you for using Enfold.

In Tab “Layout Builder” you find a checkbox Show element options for developers.

But not all ALB elements support custom ID’s yet. But you can use a unique custom class as a workaround.

Best regards,
Günter
Author

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