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Viewing 30 posts - 1,891 through 1,920 (of 3,751 total)
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  • in reply to: ALB elements are missing in translated pages (WPML) #989806

    Hi,

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix on your site ?

    Thank you for your cooperation.

    Best regards,
    Günter

    in reply to: Duplicate featured image in wpml translations #988153

    Hey!

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix ?

    Thank you for your cooperation.

    Best regards,
    Günter

    Hi,

    I rechecked the loading sequence – the content enfold/css/custom.css is merged at the end of the compressed file.

    Using the CSS code you provided above works for me without !important in both situations.

    We would like to help you but without having access to the site it is impossible to say what could be the reason why it does not work for you. Might be that e.g. a plugin overwrites it by having a more detailed selector – but this is just a guess.

    Do not forget to clear all server cache and browser cache (several times) after saving changes.

    Best regards,
    Günter

    in reply to: Layout Builder template snippets #987003

    Hey weblinedesign,

    Thank you for using Enfold.

    “Templates” are static templates. You can create them and can insert them in other pages where they become part of the page and are no longer linked to the base template.

    Currently it is also not possible to edit saved templates – you only can create a new one.

    In future versions we might add the feature to reuse templates on several pages and link it to the saved template which can be edited.

    Hope this answers your question.

    Best regards,
    Günter

    in reply to: Contact Form "From:" address #986986

    Hey launchmoxie,

    Thank you for using Enfold.

    I tried to reproduce – negativ – and also checked the php code.

    The from is the first input field with email validation, the others are ignored.

    Are you using a filter to change parameters of the contact form ?

    Best regards,
    Günter

    in reply to: Double burger menu on mobile #986969

    Hey Nicole,

    Thank you for using Enfold.

    If you enable the search icon Dashboard -> Enfold -> MainMenu -> Append search icon to main menu

    the icon should be displayed by default together with the burger menu.

    Can you create an admin account for us so we can check the backend?

    Best regards,
    Günter

    in reply to: How do I create new Theme Options in my child theme? #986967

    Hey ruxedllc,

    Thank you for using Enfold.

    Check enfold\includes\admin\register-admin-options.php to see how the option page is built.

    enfold\framework\php\class-superobject.php line 195 you find function _create_option_arrays() and the filters

    avf_option_page_init
    avf_option_page_data_init

    to add your own elements.

    Best regards,
    Günter

    in reply to: Duplicate featured image in wpml translations #986965

    Hey 4EPIU,

    Thank you for using Enfold.

    This might be a core problem of WPML – did you contact WPML already – if it is a theme problem, please create an admin account for us so we can check the backend.

    Best regards,
    Günter

    in reply to: Code block element not saving code #986958

    Hi,

    The problem in the page is the a tag (see in private content).

    If you copy the fb code to the first codeblock it works and if you replace the a with div in the code below it is also saved. If you wrap it in div the a tag is removed and an empty div is saved.

    Strange, but it could be somehow language related – as the english version works correct.

    As a workaround you can create a shortcode and output this link in the shortcode. This should fix the problem.

    If you need assistance with that we can help you.

    Best regards,
    Günter

    in reply to: logoslider images not showing in translated page (WPML) #986927

    Hi,

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix ?

    Thank you for your cooperation.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #986926

    Hi,

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix ?

    Thank you for your cooperation.

    Best regards,
    Günter

    in reply to: Editus (formerly Lasso) and Enfold #985995

    Hi,

    Enfold calls this function wp_enqueue_media() only in

    – admin_enqueue_scripts when layerslider is active or
    – Enfold option page is loaded

    and does not hack anything.

    Try to deactivate all Enfold js and css compressions and all caching plugins – maybe this helps to narrow down the problem.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #985978

    Hi,

    Update: I opened a ticket at WPML (see link in private content) – can you add this to your ticket ?
    Thx.

    Best regards,
    Günter

    Hi,

    We have another user with a very similar problem – it seems to be something WPML related.

    Can you contact WPML support and describe your problem and in the private content is the link to the issue I already opened to add to your ticket.
    Thank you.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #985969

    Hi Julian,

    Thanks for the feedback.

    I’m not a WPML expert – all I figured out was by trying to get it run on my dev servers.

    The only idea I have is to check if it is really only the translation routine or some other problem (maybe WPML related) because we have another user with such a strange behaviour.

    I created (and deleted again) a testpage to see if something changes with a new page – negativ. I do not want to mess around too much in your site.

    Step 1: Can you upload a few new images and create a new page with a few elements like masonry, image, logoslider and translate this page and see if the problem still occurs (also add some textelements like textblock, special heading)

    Step 2: Dectivate all plugins except WPML plugins and try to translate the images again without any other plugins active and check.

    Step 3 would be to activate the “WPML Media Translation plugin” (if you have access to it – maybe WPML guys will give you access for testing purpose) and manually translate the images and check if this helps.

    Sorry for the inconvenience but it is the only way to narrow down the problem.

    Best regards,
    Günter

    Hi,

    As far as I coud figure out you need to translate all images that you use in Enfold Layout builder elements – you can run a WPML update routine (see link in private content):

    Goto Dashboard -> WPML -> Settings and “Media Translation” at the bottom.
    There you find “Media Translation Documentation” and a button “Start”. Leave all checkboxes checked.

    Or you translate every image manully on Goto Dashboard -> WPML -> Media Translation.

    As far as I could test on my install this should fix the problem.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #984318

    Hi,

    Thank you for using Enfold – and sorry for the problems.
    WPML must have changed a lot in the implementation of translating images – this seems to break our logic.

    Can you confirm, that these problem also started with updateing of WPML ?

    I have tried to find a solution.

    As a first step can you please update the following files:

    config-templatebuilder\avia-shortcodes\catalogue\catalogue.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/catalogue.php

    config-templatebuilder\avia-shortcodes\image\image.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image.php

    config-templatebuilder\avia-shortcodes\image_hotspots\image_hotspots.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image_hotspots.php

    config-templatebuilder\avia-shortcodes\logoslider\logoslider.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/logoslider.php

    config-templatebuilder\avia-shortcodes\section.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/section.php

    config-templatebuilder\avia-shortcodes\timeline\timeline.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/timeline.php

    Do not forget to make a backup of the original files for a fallback and that you have updated to Enfold 4.4.1.

    Then you need to translate all images that you use in Enfold Layout builder elements – you can run a WPML update routine (see link in private content):

    Goto Dashboard -> WPML -> Settings and “Media Translation” at the bottom.
    There you find “Media Translation Documentation” and a button “Start”. Leave all checkboxes checked.

    If you need a more specific translation of images (or do not want to translate all images) I would recommend to use the WPML Media Translation plugin (https://wpml.org/documentation/getting-started-guide/media-translation/).

    As far as I could test on my install this should fix the problem.

    Best regards,
    Günter

    Hi,

    Thanks for the feedback – you are absolutly right.

    Can you confirm that the problems also appeard together with a WPML update? It seems that WPML changed a lot with translating images and this breaks our logic.

    We are also having other users with similar problems – I’m working on it to fix it.

    Best regards,
    Günter

    in reply to: Shortcode conflicts #984210

    Hi,

    Thank you for reporting this. It is actually a bug and Dude’s solution will break the standard WC shop page where Enfold adds extra select boxes for filter and ordering.

    Please update config-woocommerce\config.php with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/config-woocommerce/config.php

    Make sure you use Enfold 4.4.1 and make a copy of the original file for a fallback.

    Best regards,
    Günter

    Hi,

    The problem with translated images also occur in the following files that need to be updated:

    config-templatebuilder\avia-shortcodes\catalogue\catalogue.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/catalogue.php

    config-templatebuilder\avia-shortcodes\image\image.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image.php

    config-templatebuilder\avia-shortcodes\image_hotspots\image_hotspots.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image_hotspots.php

    config-templatebuilder\avia-shortcodes\section.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/section.php

    config-templatebuilder\avia-shortcodes\timeline\timeline.php
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/timeline.php

    Please update these files and clear all server and browser cache.

    Best regards,
    Günter

    in reply to: Events manager pro #982150

    Hey Zaccc,

    Thank you for using Enfold.

    Enfold has support for Tribes Event Calender and Pro version
    .

    We are not able to give support for every plugin that is on the market.

    If you are not familiar with CSS (and perhaps also PHP) you will need to contact a freelancer/developer to do the adjustments for you.

    Best regards,
    Günter

    in reply to: Enfold gibt Teile von Shortcode mit aus #982149

    Hi,

    Ich hab mir das Ganze einmal angeschaut.

    Irgend etwas bricht das Layout beim Speichern der Seite. In der Regel passiert das wenn HTML Strukturen falsch eingegeben werden, Sonderzeichen bei Optionen, oder Shortcode Konstrukte.

    Um die Ursache zu finden kann man nur die Seite komplett neu anlegen, jedes Element einzeln hinzufügen, gleich speichern, und schauen, wo das Problem das erste Mal wieder auftritt.

    Ich habe in functions.php am Ende den ALB Debug Mode aktiviert. Änderungen in dem Fenster mit den Shortcodes kannst Du machen und speichern, dann wird die graphische Oberfläche darüber aktualisiert.

    Ich hoffe, das hilft einmal weiter.

    Best regards,
    Günter

    Hi,

    Freut mich, dass wir Dir helfen konnten.

    Viel Freude noch mit dem Theme und gerne stehen wir für weitere Fragen zur Verfügung.

    LG,
    Günter

    in reply to: Mehrere Farb-Sektionen mit gleichen Inhalten #982109

    Hi,

    Ob dieses Feature “googleon” und “googleoff” veraltet ist, kann ich leider nicht sagen – da müsstest Du dich mit SEO Experten zusammensetzen.

    Wenn Du vor und nach der 2. Section einen Codeblock einfügst und in diesen die entsprechenden Google Directiven eingibst, sollte es funktionieren.

    Hoffe, das hilft einmal weiter.

    LG,
    Günter

    in reply to: Media Translation #982105

    Hi,

    Gerne.

    Viel Freude noch mit dem Theme und Du kannst jederzeit ein neues Topic aufmachen, wenn Du Hilfe benötigst.
    Einen schönen Tag noch.

    LG,
    Günter

    in reply to: Media Translation #982045

    Hi,

    Soweit ich auf den ersten Blick sehe, ist das image 3 mal in der Mediengallery vorhanden, aber nur 2 mal übersetzt. Auch das dritte Bild übersetzen (siehe Link im private content zu der Media Translation).

    Einen Bug habe ich korrigiert:

    Bitte ersetze enfold\config-templatebuilder\avia-shortcodes\image\image.php mit

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image.php

    Nicht vergessen, ein Backup der Originaldatei für ein Fallback zu machen (und Enfold 4.4.1).

    Best regards,
    Günter

    Hi,

    I could fix the problem with the logoslider.

    Please update file config-templatebuilder\avia-shortcodes\logoslider\logoslider.php

    with https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/logoslider.php

    Do not forget to make a backup of the original file for a fallback and that you have updated to Enfold 4.4.1.

    Make sure, that you have translated all images with WPML Media Translation you are using in the logoslider (see link in private content).

    Concerning language flags – this must be caused by a plugin – or a WPML problem. Our theme uses standard WPML functions to output the flags:

    config-wpml\config.php line 257 function avia_wpml_language_switch().

    Try to deactivate all non WPML plugins, all caching plugins and check. Then reactivate one plugin after the other.

    Best regards,
    Günter

    Hi,

    Thank you for using Enfold and reporting this – and sorry for the late reply.

    I could locate and reproduce the problem with the missing images.

    It is a WPML problem that breaks the query for the images. We are working on it to find a solution. We will come back as soon we find a solution.

    Best regards,
    Günter

    in reply to: Masonry Gallery – Image title is not displayed #977936

    Hi,

    Thank you for reporting this.

    It should be fixed with the next update.

    Meanwhile you have to update file

    enfold\config-templatebuilder\avia-shortcodes\av-helper-masonry.php

    Please replace the complete file with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/av-helper-masonry.php

    Make sure to make a copy of the original file to have a fallback and that you are using Enfold 4.4.1.
    Do not forget to clear browser and server cache after the update.

    If you have problem we can do the update for you.

    Best regards,
    Günter

    in reply to: PHP errors in server log #977359

    Hi Rob,

    Rechecking again ftp – the last modify date of the file framework\php\class-framework-widgets.php was 12.June – the error log is from 8.June.
    When did you updated the theme to 4.4.1 (before 8. June or after ?).

    Nevertheless I added a dir check to the file and uploaded the fix again (line 3022):

    
    
    			if( ! is_dir( $this->upload_folders['instagram_dir'] ) )
    			{
    				return;
    			}
    
    

    The file is correctly updated (checked with Apperance -> Editor)

    It seems, that your server is using old version 4.4 of this file.

    Please clear the error log and lets see, if the warnings and errors still occur.

    Maybe your hoster has some cache running and this did not recognise the update of the file ?

    Best regards,
    Günter

Viewing 30 posts - 1,891 through 1,920 (of 3,751 total)