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Viewing 30 posts - 1,741 through 1,770 (of 3,695 total)
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  • in reply to: google map #1011813

    Hi,

    You also need to replace the file enfold\framework\js\conditional_load\avia_google_maps_api.js

    with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/js/avia_google_maps_api.js.

    Do not forget to make a backup of the original file for a fallback and to clear server and browser cache.

    Use the following code in functions.php:

    
    add_filter('avf_gmap_vars', 'avf_gmap_vars_settings', 10, 1);
    function avf_gmap_vars_settings($map) 
    {
    	foreach($map['av_google_map'] as $key => $data)
    	{
    	    $map['av_google_map'][$key]['gestureHandling'] = 'greedy';
    	    $map['av_google_map'][$key]['scrollwheel'] = true;   
    	}
    	return $map;
    }
    

    Use values for gestureHandling according to https://developers.google.com/maps/documentation/javascript/interaction

    The fix in js file will be added in (one of) the next update(s).

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011746

    Hi,

    Cannot login – can you please check the credentials.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011685

    Hi,

    The link you provided above does not show an Enfold page.

    Please create a temporary admin account for us so we can check the backend. You can post it in the private content area – and also the link to the admin login.

    Best regards,
    Günter

    in reply to: partner logo element problem #1011395

    Hi,

    Thank you for using Enfold.

    Please update the theme to the latest version 4.4.1.

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If the problems remain it could be a plugin conflict.

    Try to deactivate all plugins and check – then reactivate one after the other.

    Do not forget to clear server and browser cache – and also disable theme caching of js and css files for testing in Enfold -> Performance.

    I could not to reproduce it on my server.

    Best regards,
    Günter

    in reply to: Burger menu only in home page #1011380

    Hi,

    Thank you for using Enfold.

    To achieve this you have to modify themes\enfold\header.php around line 28 you find:

    
    $av_classes_manually   .= avia_is_burger_menu() ? " html_burger_menu_active" : " html_text_menu_active";
    

    Replace this line with:

    
    	$is_burger_menu = apply_filters( 'avf_burger_menu_active', avia_is_burger_menu(), 'header' );
    	$av_classes_manually   .= $is_burger_menu ? " html_burger_menu_active" : " html_text_menu_active";
    

    We will add this to core in (one of) the next updates.

    Then at the bottom of functions.php of the child theme (or parent theme) add:

    
    add_filter('avf_burger_menu_active', 'custom_burger_menu_active', 10, 2 );
    function custom_burger_menu_active( $active, $context ) 
    {
    	if( 2998 == avia_get_the_ID() )
    	{
    		return true;
    	}
    	
    	return $active;
    }
    

    and replace 2998 with the page-id of your homepage.

    In Enfold-> Main Menu -> General -> Menu Items for Desktop select “Display as text”.

    If you have problems updating the files we need a WP admin account and ftp access to your server and we can do it for you.

    Best regards,
    Günter

    in reply to: Mobile menù #1011355

    Hey topmedialab,

    Thank you for using Enfold.

    Please update the theme to the latest version 4.4.1. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    I could not reproduce the problem with the latest version.

    Best regards,
    Günter

    in reply to: Add arrow beside and border around enfold language switcher #1011333

    Hey AleschJ,

    Thank you for using Enfold.

    Out of the box this is not possible. I tried to find an easy solution – but there is none. You will need to hook into the creation of the HTML code for the menu.

    But this is beyond the scope of support and customization.

    For the border you can try:

    
    #header_main .main_menu li.menu-item-language {
        border: 1px solid;
    }
    

    Best regards,
    Günter

    in reply to: Can not update to ENFOLD 4.4.1 ( on all our websites ) #1011293

    Hi,


    @marko7

    If you have a site with several thousand posts it might be necessary to update themes\enfold\config-templatebuilder\avia-template-builder\php\element-manager.class.php

    with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/element-manager.class.php

    Do not forget to make a backup of the file for a fallback.

    We need to update the post content of all posts for better performance and this leads to timeout problems. After updating the file you must reload the backend several times after getting the timeout to allow the update process to finish (user reported it took up to 2 hours for very large sites).

    Best regards,
    Günter

    in reply to: iframe in einer Codebox wird nicht angezeigt #1011284

    Hi,

    Danke dass Du Enfold verwendest.

    Bitte KEIN Unicode für ” in HTML tags verwenden, da Browser dies nicht interpretieren können, nur doppelte Hochkomme (Shift 2) oder einfache (Shift #).

    Auch dürfte es ein Problem mit der URL im iframe geben – wenn ich die URL im private content verwende, geht es.

    Best regards,
    Günter

    in reply to: Validation of select element in contact form #1011244

    Hi,

    You are using a complete outdated version of Enfold (3.3.2). We currently are on version 4.4.1.
    Please update to the latest version.

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Then the solution mentioned in the post will work without any CSS changes.

    Best regards,
    Günter

    in reply to: How can I create traditional video gallery? #1010872

    Hi,

    Glad we could help you.

    Enjoy the theme and feel free to come back when you need further assistance – just open a new topic.

    Have a nice day.

    Best regards,
    Günter

    in reply to: Display issues – accordion and Slider – Firefox #1010870

    Hi,

    You are using an old version of Enfold (4.1.2 was released 2017 July 17th). Currently we have 4.4.1.

    Can you please update to the latest version and check again. If the problem still exists we will have a look into it – we need the allowance to deactivate plugins temporarily.

    Make sure that you also have a PHP version minimum 7.0 (http://php.net/supported-versions.php) or higher – also for security reasons.

    Do not forget to make a backup before updating for a fallback.

    Best regards,
    Günter

    in reply to: Masonry Grid Using Columns #1010850

    Hi,

    Thank you for using enfold.

    On this page Kriesi is using the Masonry Element (Content Elements -> Masonry).

    If you select the option “Size Settings -> Perfect Manual Masonry: …..” and the images are in correct ratio this should lead to the expected result.

    Best regards,
    Günter

    in reply to: How can I create traditional video gallery? #1010841

    Hi,

    Try to replace the code from Rikkard with:

    
    .page-id-1405 #av_section_1 section.av_textblock_section .av_one_third {
    	width: 32%;
    	margin-left: 0;
    	margin-right: 0;
    }
    
    .page-id-1405 #av_section_1 section.av_textblock_section .av_one_third.el_after_av_one_third.el_before_av_one_third {
    	margin-left: 2%;
    	margin-right: 2%;
    }
    
    

    Best regards,
    Günter

    Hi,

    There is a plugin conflict. I created a testpage (copy from your page) and removed most of the content except product slider and a few simple elements.

    The problem persisted.

    After deactivating all plugins (except WooCommerce) switching between the revisions works fine.

    I reactivated all plugins again.

    But you should check your plugins because I get js errors in frontend and backend which break loading pages correctly.

    To figure out which plugin(s) cause(s) the problem deactivate all plugins and reactivate one after the other and check.

    Best regards,
    Günter

    in reply to: Burger menu not working as expected #1009521

    Hi,

    Thank you for using Enfold and the login credentials.

    I added the folloing code to you QuickCSS field:

    
    .html_header_top.html_logo_center.av-burger-overlay-active .main_menu {
        text-align: right;
    }
    
    .html_header_top.html_logo_center.av-burger-overlay-active .menu-item-avia-special{
    z-index: 150;
    }
    
    .html_header_top.html_logo_right .main_menu .menu-item-avia-special,
    .html_header_top.html_logo_right.av-burger-overlay-active .main_menu .menu-item-avia-special{
    float: right;
    }
    
    

    The closing sign moves to the right and the menus can scroll up.

    I addd the fix to our dev repository and it should become part of the core.

    Best regards,
    Günter

    in reply to: Display issues – accordion and Slider – Firefox #1009408

    Hi,

    Thank you for using our theme.

    It is not necessary to add “bumping”, because this does not change your position in the support queue.

    I also get javascript errors on Firefox (not in chrome). That cause the problems.

    Can we get an admin account to check the backend? You can post them in private content.

    As a first step – try to deactivate all plugins and reactivate them one by one and check. Do not forget to clear browser and server cache.

    Best regards,
    Günter

    Hi,

    Thank you for the login details.

    After doing some deeper research on your site I figured out, that the shortcode rendered to build the accordeon is broken – the title is removed. As you see the title when editing the element the shortcode is correct in the postcontent and Database.

    The plugin “Responsive Lightbox & Gallery” is the problem. When you deactivate it, the titles are displayed correctly.

    We recommend minimum 256MB of memory and for security reasons PHP 7.1 minimum (http://php.net/supported-versions.php).

    There are some javascript loading errors (see private content).

    Best regards,
    Günter

    Hi,

    Using relative paths you have to “navigate” from the location of the file with the code to the location of the image.

    When you put the code in styles.css of the child theme this should work (tested on my dev server):

    
    background: #fff url(‘../treff7/img/motiv_home.jpg’) center center;
    

    Best regards,
    Günter

    in reply to: ALB: Add "show_option" for "multi_image" #1008466

    Hi,

    I will ask Kriesi and we let you know, if he will give you access.

    Best regards,
    Günter

    Hi,

    Thank you for reporting this. I opened an issue in our dev repository and will have a look into it asap.

    I will come back to you when I found a solution.

    Best regards,
    Günter

    Hi,

    There had been minor changes in version 4.3.1 but these do not effect on your problem.

    As a first step you can disable all plugins by yourself and check, if the problem still occurs. If not, enable one plugin after the other and check. Do not forget to clear server and browser cache after each step.

    We cannot assist you if we do not get access to your backend with admin rights, ftp access and the allowance to make temporary changes to the php code to debug the problem. We try to work as fast as possible.

    You can create a staging site for us where the error is reproduceable so we do not need to use your live site.

    Best regards,
    Günter

    in reply to: Cannot update theme to 4.4.1 #1007973

    Hi,

    Once you updated the posts it will only be necessary when we need to modify the post content again (depending on new features of the theme).

    As most of our customers have only a few hundred posts – they had no problems on update. But meanwhile we realized that there are sites with 20k posts and more that make problems.

    I will discuss with Kriesi if he considers to update the upgrading routine.

    Best regards,
    Günter

    in reply to: Closing top tabs #1007967

    Hi,

    Thank you for using Enfold – and reporting this.

    Actually you found a bug – Tabs are not supposed to show/hide content but only to switch between content of the tabs.

    It would need some more user interface to show users that they can toggle the tab content in addition (eg add a open/close icon). Otherwise it is not intuitive and user will not know that this is possible.

    Consider to use accordeon element if you want to toggle content.

    I fixed the bug – should be in the next update.

    Best regards,
    Günter

    in reply to: Undefined index problem #1007914

    Hi,

    Thank you for using Enfold and reporting this.

    This warning should never occur for this element. And I have not the slightest idea, why this happens.

    To find the reason I would need a possibility to debug the code by adding some output to check internal values.

    Do you have a staging site where this warnings also show up?

    Can we have admin access to your backend and a link to the page concerned so we can check the shortcode structure?

    You can add the credentials in the private content area.

    Also enable the debug mode please: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Günter

    in reply to: How can I create traditional video gallery? #1007877

    Hi,

    if you are talking about “Dr. Joseph McKinley”,… Out of the box – no.

    If you use a plain image elements you have a tab “Caption” where you can enter a text that is displayed over the image.

    Best regards,
    Günter

    in reply to: TAB title translation cannot be saved #1007870

    Hi,

    I corrected Morning Exercise – you can save the page now.

    If the “white” looks different – might be an opacity setting.
    Can you point out with a screenshot and a link to the page where you see the problem – I cannot figure it out.

    Concerning the fonts – I cannot reproduce it on my install.
    – Uploaded a new logo (dashboard -> Enfold -> Themes Settings -> Logo) and set the fonts ( dashboard -> Enfold -> General Styling -> Tab Fonts)
    – Switched to second language
    – Uploaded a logo and set the fonts

    After that changing the settings in any of the languges did not change the other language.

    Best regards,
    Günter

    in reply to: Cannot update theme to 4.4.1 #1007389

    Hi,

    Sorry for the problems.

    Please try to update enfold\config-templatebuilder\avia-template-builder\php\element-manager.class.php with https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/element-manager.class.php.

    With Enfold 4.4 and 4.4.1 we added some features to improve performance of the theme and that needs to scan all posts and products for shortcodes.
    This is very time consuming and results in timeout and memory problems for large databases.

    In this fix there is an improved updating logic. Other users already reported that it works.

    After updating the file loading the backend starts the update process. You will probably need to reload a backend page several times to restart the update process after timeout. One user reported it took about 2 hours for him.

    Do not forget to make a backup for a fallback.

    Best regards,
    Günter

    in reply to: Exclude specific script from merging. #1007165

    Hi,

    Passt – schönen tag noch.

    LG,
    Günter

    in reply to: Exclude specific script from merging. #1007023

    Hi,

    Versuche es mit:

    
    add_action( 'wp_enqueue_scripts', 'youtube_single_js_script', 1 );
    

    Sollte das nicht gehen mit:

    
    add_action( 'init', 'youtube_single_js_script', 1 );
    

    Best regards,
    Günter

Viewing 30 posts - 1,741 through 1,770 (of 3,695 total)