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Thanks Mike. I went into Optima Express plugin on the staging site and un-registered the plugin then registered as a demo plugin so we can test / work on it there without it messing up the Optima Express on the production site. In short, feel free to do anything you want to on the staging site.
Thanks,
Rob@Mike, were you able to work on this some more? This is a critical issue that is going to affect all Enfold real estate sites that use Optima Express, which has 100,000 users at this point across all themes. I would hope that if the mods can’t tackle this that Kriesi would look at it. I am happy to make staging site / SFTP / whatever you need available to fix it.
Thanks
RobPS Does that iHomefinder site look familiar? It’s because they used ENFOLD to create their site… which, incidentally, is the main reason I went with Enfold in the first place was I figured if they used it for their own site, it would be 100% compatible with Optima Express.
:)
Interesting. Hoping that will help the mods, especially the part about PHP sessions.
This problem occurs on WP Engine in staging site as we discovered today, and the staging side is NOT cached so I no longer think it’s a WP Engine caching issue. Something about cookies / PHP sessions have changed with this new Enfold version and that’s not “playing well” with Optima Express.
I’m sure the team will figure it out for us!
Good question… I use the Facebook Jetpack widget and it does seem to work… shh, don’t tell Facebook! ;)
Yes based on repeated threads in the forum and my own experience with 4.3, loading only the used items is a recipe for disaster. At one point on the front end it wasn’t displaying the spaces and instead was displaying a message telling me that element wasn’t enabled… until I enabled all items.
I can work around that bug, and work around the video bug, but can’t work around the iHomefinder 404 bug unfortunately.Hi Mike,
– Object caching is disabled. Problem still occurs.
– Jetpack is installed. Problem occurs even if it’s disabled.
– Winner winner chicken dinner… problem DOES occur on staging site! Woo that’s good news, so we can fix it on staging site. I forgot to use a “non logged in browser” when i was checking it.
– Posting credentials to staging site in private content just in case you want to nose around there. Jetpack is deactivated there.
– Feel free to do anything you want in staging site… I can always push fresh copy from production.
– Let me know if you want SFTP credentials.Thanks!!
RobHi Vinay,
Yes, I set “Ross” to large because before I did that, the Ross button came in smaller because the city name is so short, the button became smaller. If you look on mobile you will see that each button, not just Ross, is responsive so they are all slightly different sizes.
How do I make them the same size on mobile (and I assume desktop will follow).
Mobile first design! :)
Thanks
RobAs an aside….
After the big Facebook scandal, Instagram now requires an API so sites can no longer “scrape” Instafeeds and republish them… I don’t think the current widget will work reliably until an Instagram login is added to it. The above plugin (and other Instafeed plugins) all require login first to your Instagram account.
EDIT / CORRECTION: This problem DOES appear on staging site if you are on a different browser or in incognito mode.
Hi Mike, for what it’s worth, the problem does not appear on my staging site… only on my production site. I thought it might have something to do with object caching ? or cookie handling ? … the latter since the problem does not occur when the”logged in” cookie is set.
Thanks,
RobYes it does. Good news you’re not on WP Engine I think. So it’s not hosting specific. I’m php 7.0. It’s definitely Enfold 2.3… if you can roll back your site, it will work fine again. I disabled all plugins and still the 404 errors persist. I’ll let you know if Yigit is able to figure this out in my open ticket, and I’ll keep tabs on this one in case Mike can figure it out….. this is a biggie.
WOW…. I am having the same exact issue and am working with Yigit on it. He spent some time on it already and it’s not proven easy to fix yet.
The problem surfaced once I upgraded to 4.3… now back at 4.2.x and the problem went away. Are you also running 4.3? Who is your hosting provider? Mine is WP Engine and I’m wondering if it has to do with their server side caching.
Mike is there a way you can let Yigit know about this thread so he sees this issue is affecting other sites?
Thanks,
RobIf you have code you want to add to specific pages, you can add use the “code” element in the Avia Layout Builder and stick in there… Or create a widget with code and then use ALB to insert the widget on the page…. there has to be a way to it. Enfold is pretty flexible.
I thought once you embedded the pixel on each page via the header that event tracking then could take place… sorry, can’t help you.
It actually is very simple and I was able to do it … I’m not a coder.
You have to add the pixel code to header.php file …. if you’re not comfortable editing those files then yes you will need to hire a coder. But if you can edit it, here’s a cut and paste from my header.php file starting around line 37 you should see what’s just before where I put the code in. I have copied and pasted from my header.php so you can see how it looks.
Also consult this page for the instructions I used to install and then test the pixel:
https://www.facebook.com/business/m/pixel-set-up-step-2<!– Scripts/CSS and wp_head hook –>
<?php
/* Always have wp_head() just before the closing </head>
* tag of your theme, or you will break many plugins, which
* generally use this hook to add elements to <head> such
* as styles, scripts, and meta tags.
*/wp_head();
?>
<!– Facebook Pixel Code –>
<script>
!function(f,b,e,v,n,t,s)
{if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};
if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version=’2.0′;
n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];
s.parentNode.insertBefore(t,s)}(window, document,’script’,
‘https://connect.facebook.net/en_US/fbevents.js’);
fbq(‘init’, ‘YOURPIXELCODEHERE’);
fbq(‘track’, ‘PageView’);
</script>
<noscript><img height=”1″ width=”1″ style=”display:none”
src=”https://www.facebook.com/tr?id=YOURPIXELCODEHERE&ev=PageView&noscript=1″
/></noscript>
<!– End Facebook Pixel Code –></head>
You insert your code where I typed “your pixel code here”… it should be a long number.
Hope this helps… be sure to backup your header file / website BEFORE you do any of this.
Cheers,
Rob (just a user, not a moderator)I switched to the free version of this plugin… it’s easy to use, free, and look great:
( I have no affiliation with the plugin, just trying to help a fellow Enfold community user in need!)
The worked perfectly, thanks! Basilis no offense but your instructions skipped the first 4 steps! (smile) You over-estimated my intelligence.. :)
I am guessing this question will become more common on the forum now that custom 404 pages are easy to set up.
Thanks, ok to close thread! Thanks Victoria!
Rob
One more addition to this… I worked with WP Engine support and they excluded the Optima Express plugin directory to see if that would help. It did not. They also gave me this article on how their caching works. Object caching is turned off , so query strings SHOULD work, but they are 404’ing with 4.3… I’m back on 4.2.3 and stable again.
Here’s the link from WP Engine:
Thanks in advance for your help on this one… I know it’s not easy but we will have to figure this out as there are no workarounds for me on my end. With self-hosted video I decided to abandon that and just use Youtube video, but for this I can’t do anything.
Thanks!
RobUpdate:
This morning I decided to backup the production site and make the changes “live” on that site instead of pushing to production. This time, no 500 website down error, but the property search function on the website, which is critical and driven by Optima Express plugin, stopped working and started returning 404 errors for results pages. I am wondering if somehow 4.3 and server side caching (which cannot be turned off) from WP Engine is the issue? Periodically it would work on the browser logged in as admin, but it would not work from another browser or in private browsing mode, and kept returning the 404 pages. I am back on 4.2.6 and everything working fine again.Example of one of the results pages URLs is in private content below.
I tried:
– Refreshing permalinks structure
– Clearing cache multiple times
– Deactivating and re-activating optima express plugin
– Deactivated a re-direct pluginNothing fixed the issue except for returning to 4.2.6.
I hope you can help.
Thanks,
RobYigit fixed this on my site by using the Layerslider element in the Avia Layout Builder. The shortcodes don’t seem to work. Have you tried that?
It’s under media elements… I didn’t know it existed. Hope this helps.
Hi Yigit, I got everything working well on staging, then copied to production site and began getting 404 errors on pages (even after refreshing permalinks) and saw that some pages (search for homes) went to 404 page instead of to search results. Also saw lots of PHP fatal errors in server logs. Spent 2 hours with WP Engine support and finally reverted back to 4.2.6 enfold. (Yes, I am running php 7.0 and latest wordpress version, and WP Engine copied the staging site to a new directory on production server to try to get this to work).
Here is sequence of events:
Here’s sequence of events:
1. Updated staging site to 4.3
2. Made necessary changes to pages with Youtube videos to get them working.
3. Staging site appeared to be working fine.
4. Pushed staging to produciton
5. All hell broke loose. HTTP500, site down., WP Engine (host) copied over files manually to new directory from staging and site came back up.
6. First, I noticed Layer Slider on production site home page stopped working (text only, no video) and then same thing happened on staging site when it had been working fine before.
7. Went into optimizations tab on Enfold theme settings and unchecked everything.
8. LayerSlider video did not return.
9. Then I noticed that property search functionality (optima express plugin) began throwing 404 error pages instead of going to results (so open houses on main menu, then blue button that says see all open houses in Marin County) http://www.thomashenthorne.com/marin-open-houses/10. WP Engine tried to refresh permalinks, copy over fresh copy from staging etc but couldn’t fix. Lots of errors (examples below)
11. We had to revert to 4.2.6 backup
12. Now layer slider on staging site running 4.3 is again showing background video on home page… and I made no changes…. strange….Sample errors:
PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /nas/content/live/myinstall/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:14) in /nas/content/live/myinstall/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 12PHP Warning: file_put_contents(/nas/content/live/myinstall/wp-content/cache/nextend/notweb/n2-ss-7/variations.manifest): failed to open stream: Permission denied in /opt/nas/www/common/production/php_prevent_flock.php on line 33, referer: http://www.thomashenthorne.com/marin-real-estate-blog/
I would love to run 4.3 and hope you can help me.
Thanks,
Rob1. Thank you, that solution works.
2. I don’t understand that? Do I need to enable the videos in 4.3 somehow?
3. Speaking of Youtube videos, the video shortcode no longer is working for page in private content. It’s showing the Youtube video url but not the video itself. I seem to recall we had this issue before but don’t remember how it was solved.
Thanks!
RobI am having the same problem. Is it a self-hosted video or Youtube video or Vimeo?
It seems like every update breaks the video background.
