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May 24, 2022 at 9:30 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1352731
an update on this issue: it seems we have fixed it just by using the “Regenerate Thumbnails” tool on Woocommerce. Even the new product thumbnail images added to the site now seem to be created correctly. Maybe there was a process stuck and by using that tool it just unstuck. We’ll let you know if there will be new issues on this matter, but for now we hope our example could help someone else with the same issue
May 19, 2022 at 10:28 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1352280No problem, if we could be able to identify and fix this bug it’s ok even if users could see the site in debug mode. We’ll prepare the new admin user and let you know the login in a private reply
May 19, 2022 at 10:14 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1352274here are the details on the thumbnails, one of the broken sizes (450×450) seems to be created by Woocommerce:
May 17, 2022 at 9:51 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1352036unfortunately our hosting does not support staging for multi-site WP installations (as our one), but we can create a new Admin user for you to use. Could this be an option?
May 16, 2022 at 11:59 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1351922Also for information: if we manually create and upload those image thumbnails via FTP and overwrite the broken ones (with filesize 0), then they are shown correctly in homepage / shop
May 16, 2022 at 11:27 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1351917Responsive Images disabled, we tried to upload the image for a product but it still does not create the different sizes thumbnails (for example the 450×450 one) so in the “shop” page and homepage the image is not shown (but they works in the actual product page).
May 15, 2022 at 11:24 pm in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1351881Thanks for your reply Rikard! I have tried to de-activate the file compression ((file CSS + Japascript?) but the issue is still present: when I upload a new product image in the site, it does now show in some parts of the site because some thumbnail sizes are not created, Anything else I could try?
May 11, 2022 at 11:52 am in reply to: Re-sized thumbnails / images are not correctly created by Enfold #1351353Just for info; do I have to renew the support license before receiving a reply for this bug? If so let me know, so we decide what to do
Thanks and keep up the good work! -
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