Forum Replies Created
-
Posts
-
an update on this issue: it seems we have fixed it just by using the “Regenerate Thumbnails” tool on Woocommerce. Even the new product thumbnail images added to the site now seem to be created correctly. Maybe there was a process stuck and by using that tool it just unstuck. We’ll let you know if there will be new issues on this matter, but for now we hope our example could help someone else with the same issue
No problem, if we could be able to identify and fix this bug it’s ok even if users could see the site in debug mode. We’ll prepare the new admin user and let you know the login in a private reply
here are the details on the thumbnails, one of the broken sizes (450×450) seems to be created by Woocommerce:
unfortunately our hosting does not support staging for multi-site WP installations (as our one), but we can create a new Admin user for you to use. Could this be an option?
Also for information: if we manually create and upload those image thumbnails via FTP and overwrite the broken ones (with filesize 0), then they are shown correctly in homepage / shop
Responsive Images disabled, we tried to upload the image for a product but it still does not create the different sizes thumbnails (for example the 450×450 one) so in the “shop” page and homepage the image is not shown (but they works in the actual product page).
Thanks for your reply Rikard! I have tried to de-activate the file compression ((file CSS + Japascript?) but the issue is still present: when I upload a new product image in the site, it does now show in some parts of the site because some thumbnail sizes are not created, Anything else I could try?
