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Hi, it’s been well over 12 hours since I reported that your suggestion didn’t work for me and I’ve heard nothing. Do I need to start a new support topic? I have a site that is malfunctioning and before I spend time fixing the theme, I need your help as your theme is malfunctioning.
The child theme/import settings from parent theme is malfunctioning. The button is blue; I press it and the tool says all settings were imported successfully and yet the child site has many differences from the parent site. I left the child site active for hours yesterday in hopes that you would look at it again, but after many complaints from site users, I re-enabled the parent site as it’s better than the child site.
Please help! It’s crazy that I have a site with thousands of unique visitors a day and I have to leave it in an incomplete form because I am waiting for you to look and help!
I had to change the theme back to the parent because the site users were complaining too much. When you can, please switch the theme to the child theme and you can see what I mean – many things from the parent site do not come through into the child theme, even though I have imported the parent site settings multiple times!
Forgot to add that before I setup the Child theme, I exported the settings from the parent site to my local pc and tried uploading them into the child theme with similar result – the child site is not getting all the settings from the parent site!
So I already did that, The button is blue and I clicked it – I did that before. And it says it succeeds.
And when I go to look at the site, it has not imported my settings from the parent site as the color scheme, font color, footer and sidebar are not correct. I left it like that so you can see. try to login again and see that the button is blue, you click it, it succeeds, and yet the site does not look like the parent site!
