Hi Mike.

I need to resolve this situation between you (Enfold) and 20i as I can see several 20i clients have posted support requests over the last few months with the same problem of not being able to install demo files due to your servers blocking traffic from 20i.

I don’t know how this needs to be resolved but the blocking is clearly affecting some of your clients.
This will eventually lead to developers choosing a different service to build their websites or 20i clients deciding to move their websites elsewhere which isn’t good news or good publicity for either of you. We, (the consumer) are stuck in the middle and nobody seems interested in fixing the problem!

Can I possibly get you (or someone else at Enfold) in touch with somebody at 20i to resolve this issue?
If so, please private message me an email address or something similar and I will pass it on so they can escalate a solution at their end?

Thank you.

Hi. I have the exact same issue as all my websites are hosted with 20i.

I have tried to manually install one of your demos but I see the same curl error 28.
Should the blocking stop me from manually installing the “Parallax” demo files or should I be able to do it that way?

I have over 45 Enfold licenses so far and you are my preferred WordPress theme so I really need to find a solution to this issue. Importing the demo on a localhost isn’t a good solution for me as it adds a lot of time to my web design process.

Hi Rikard

Yes you would as I had to roll back to the previous version of WordPress but as soon as I updated to WordPress 5.5.1 the menu options disappeared. I tried this several times and had to roll back each time.

Strangely, I have just tried updating to WordPress 5.5.1 again today and this time all is working ok. Not sure what has changed and why it is now working but my issue has been resolved.

Thanks for looking at it though.

Kind regards

Hi. I am also having exactly the same issue when I try to update WordPress to 5.5.1 whilst using Enfold 4.7.6.4.
The sidebar options in “Enfold” all disappear.

I have tried disabling all my plugins but that didn’t resolve the issue.
I have also tried updating WordPress to 5.5.1 and then Enfold to 4.7.6.4 but that didn’t work.

The website I am working on is currently in a staging location and I have created a new admin user account for you (login details provided in the private content box below)

If you can take a look it would be greatly appreciated as I have no idea what to try next.
I do have a backup of the website to roll back to so feel free to try anything you think might help.

Many thanks

I have exactly the same issue (and I raised my own thread for it a few days ago).
I have manually updated to Enfold 4.5 and that didn’t fix my issue.
I’ve also tried all the suggested fixes (disabling all plugins, trying different browsers, etc) but no joy.
I am waiting for somebody at Enfold to take a look at what is causing the issue but it is obviously a common problem.