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AS no one got back to me I have decided on using Kleo Theme instead … dissappointed with the slow support this time
Hi Rikard,
I have no idea why this was happening as before the avia builder was not loading but now it is!! Every time I went to edit any page, the pages would just hang?
Nevertheless as it is now working please close this thread and thank you for looking into it for me :-)
Happy Christmas :0)
Hello again,
I updated the tokens and ended up putting an extra tick in the checkbox: Verify Purchases You’ve Made (this wasn’t in your instructions which only suggested ticking 6 checkboxes).
24 hours later I checked and by adding this extra tick seems to have worked for all 7 of my Enfold purchases now.
I am surprised however no one responded to this ticket :-( which for me is a first.
Cheers
Hello Victoria,
I just tested in multiple browsers .. it seems it is a Safari issue – please test on Safari version 11.1 and see if you can duplicate my issue:
When in dashboard none of the Theme Option links work .. the links only work when in website view mode and then clicking Theme Options Tab at top of screen.
Please advise thank you :-)
I have just seen that I can access the Theme options only whilst viewing my site and then pressing the link in the top bar. However, the tab link and the theme options drop down menu at the top of the screen do not work (for any of my sites using Enfold) whilst in the WordPress dashboard mode.
I had exactly the same issue until I deactivated one of my plugins, ‘Wordfence Security’. When I re-activated it the Avia layout Builder just hangs …
uploading files takes 10 minutes not 2 hours unless your internet connection is very slow … I changed access codes so that I could revert the site to how it was using an old backup and managed to upload 3.5.2 via zip. If I had known how long the site would be offline whilst you guys were working on it, I would not have requested the help, and whilst I appreciate you went over your normal support, the length of time was far too long for this kind of update.
Nevertheless everything is working as it should now and in the event something like this was to happen again I will always ask how long this will take you guys to complete so as to make a decision whether the site can be down for a long period …
Cheers
Because no one got back to me, I have now gone back in time and restored 3,5,1 from a backup as I needed my website back online. Can I suggest that if you tell someone you can upload your enfold folder to someones webspace and it goes offline or creates syntax errors, you make it a priority to fix it rather than leave it offline for two hours? Not happy at all!!!!!
? I am watching the remote site and nothing has been uploaded for two hours??? Are you doing this as we speak and how long will this take???
Hi attached are the ftp details and I have uploaded the latest version of Enfold to the theme folder as a zip file for you to try.
I installed that plugin and changed the API key but neither helped.
I am having issues uploading via ftp also!!!
Therefore, Is there any way you could upload the latest version if I give you ftp access?
Ok I managed to get the theme working. I deactivated and deleted AVG Virus scanner software and then refreshed all browsers. I then used WordPress installer and uploaded and installed the Enfold zip file instead of uploading the theme folder via FTP and that seemed to work for now. Should I get in to trouble again I will be back in touch. Thank you.
I have also tried uploading your latest version 3.5.1 and an old version 3.3.2 and neither seem to work?
Ok I increased the PHP limit on the server to allow for 128M deactivated all plugins and tried uploading the folder again and same thing.
Access details attached – you will see the Enfold theme in the directory but try pressing live preview
I have also tried uploading your latest version 3.5.1 and an old version 3.3.2 and neither seem to work?
If I gave you ftp access could you try uploading for me?
