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Hi sorry,
Back again. This has removed the blog on desktop but not on mobile – please could you advise further?
Many thanks again,
Rob
Excellent thanks Nikko! Good to know how to do it – this worked :)
Now removed the blog temporarily.
Thanks again,
Rob
Hi Nikko,
Thanks for your reply. I set the date to 2030 and published it but unfortunately, it is still there :( What am i doing wrong?
Many thanks,
Rob
Hi Nikko,
Thanks very much for your helpful reply with screenshots :)
I have set the status to draft but this has not unpublished the page in the way I am familiar with. The page appears in the draft tab but also in the main pages tab. It is still on the front end of the website.
How do I unpublish it in a way so that I can remove it from site and republish it at a later date please? the draft mode has not has the desired effect
Thanks,
Rob
Hi Nikko,
Thanks for your quick reply, I can’t see these buttons next to the default editor button – I am in the blog page in the back end and looking at the top and at the right too. I have provided admin access if required :)
Thanks,
Rob
Hi,
It has been 4 days with no response, please can I escalate this? I believe the theme demo to have a design flaw on mobile – it does not read logically as it does on desktop and I need to find a way to remedy this.Many thanks,
Rob
Hi Victoria,
How do I achieve this please?
I am just working within the constraints of the format of the theme and this in the design of the theme initially set out, and I expected it would be optimised for mobile?
If you look at the original design of the demo (https://kriesi.at/themes/enfold-law/practice-areas/) – on the mobile – the in detail part appears first which is illogical. It appears fine on desktop.
This is not something I have created – and I don’t see why it would intentionally be designed this way? How can this be resolved please because the theme is not optimised for mobile.
Best Regards,
Rob
Hi,
I think I have done this labelling it 55.
admin access link below if required :)
thank you very much
Rob
Hi Rikard,
Thanks for getting back to me. That’s a unfortunate, as it means I won’t be able to alter the sizing myself throughout the development and will need to come to the forum with any issues.
The sizing looks ok on desktop but on mobile the sizing still looks incorrect – I don’t know if there is any way to send you a screenshot?
The first box (the one with the image in and the two call to action buttons in) is not correctly sized for mobile.
The title is too close to the main header, there are no slider buttons, the copy is bunched and the buttons are obscured.Is there any way you can please help with this on mobile?
Thanks,
Rob
Hi Rikard,
I am not familiar with CSS, that’s why I was hopeful of making the edit without code as I have done so on previous editors. I’m guessing there is no such option with this theme?
If so, is there any way you can please make the edit?
Many thanks,
Rob.
Hi Rikard,
Thank you for your response. Whilst the white borders have been removed, the other issues have persisted as I previously outlined. It is not fully responsive and this is why I would like to know how to change it myself please.
You will see on both mobile and desktop, the writing appears over the sliders, and the buttons are partially covered and the sizing is all wrong. This is in no way optimised.
I would like to know how to change this myself so I can resize and optimise for mobile, desktop and tablet. Please can you explain how I can do this.
Thanks,
Rob.
Hi Rikard,
I do not believe Elementor is the cause of the issues, they existed prior to installation. As mentioned in the initial post, I have previously worked with editor elementor, and found this easy to modify desktop and mobile formats (hence why I installed the plugin), however on the editor this theme uses – I have not found a way to do this (although I am sure there must be a way to do so). I have uninstalled elementor and you will see the issues remain.
Admin access is provided in the link below, but I am not looking for someone to change the formatting, but rather to explain how to optimise for the three – laptop, mobile and desktop.
You can clearly see on the homepage, as outlined in my initial message. It is not optimal, especially on mobile.
Please can you assist with this so I can resolve this query – temporary access if required is below via link.
Many thanks for your help.
Rob
Hi Rikard,
To date, this turnaround time has not been met. Requests have taken over 24 hours and it has now been over a week, and we are still no closer to a resolution for this initial request.
As outlined in the previous message, I require your email address to give you temporary admin access, I will then give you a link with access to the dashboard. As you have not provided an email address as requested, I have taken the maintenance mode off the site so you can see the issues I have outlined.
Please can we have an explanation of how to solve the issues asap. You can see the site at the website address previously outlined.
Many thanks,
Rob.
Hi,
What is the usual turnaround time of queries please? It was over two days for a response on this, which as a new customer is concerning and not the support I was expecting for service. I am considering a cancellation as this is not service level outlined as I am setting up a new business and time is of the essence.
I can provide you with temporary admin access but will require your email to do so. Please could you provide this.
Also please note, I am looking for an explanation of how to resolve the issues so I can do so myself, as this may be something I need to change throughout when working on the website.
I understand what you are saying Re: submitting in separate threads but essentially this is one query drilled down into three clearer questions. The whole question is how do I myself, optimise for mobile, tablet and desktop? I hope this can be done without code, because the installed theme does not fit all devices and is not responsive as sold. This is the whole issue I wish to rectify, and my three points are breaking down exactly how this issue appears on two devices (mobile and desktop).
Many thanks,
Rob
Hi, It’s been almost two days – please could I have help with this? I would like to know how to resolve the issue myself.
Hi,
Just to update. I reinstalled with the new WP version and it worked fine so this post can be marked as closed. I have another query but I will start a new thread.
Many thanks,
Rob
Hi Nikko,
Thanks for the quick response.I have resolved the issue on hostgator and essentially restored everything back to the initial settings so we now have no fatal error message – it is just a brand new domain, with a fresh wordpress account (.org), and the theme has been removed so I am ready to upload the theme file for a second attempt.
I am concerned about the fatal error recurring. Last time it happened I was completely locked out of WP – so would not have been able to give anyone admin access, as I couldn’t get in either. I had to rectify the issue through file manager and delete the theme.
For re-upload and a second attempt, are there any essential WP requirements I need to be aware of prior to upload? I am currently running WP version 5.4.2 which I understand is the latest version.
Many thanks,
Rob
