To save your support staff from answering the same thing again and again do a video on…

1) Using pages in the slider.

2) Using a static page as the home page without the slider being disabled.

3) Setting up the First and Second menus and deleting the descriptions.

4) Preventing two photos from displaying in posts.

5) Changing the default backrounds and headers.

BTW, Why can’t this designed so it can done from the control panel rather than altering code by hand? It’s a great theme but it’s consuming FAR more time than I had bargained for just so I can have that cool slider!

The support interface is very inefficient. We can’t upload screenshots. It doesn’t notify us when our questions are answered. There’s no links to common questions based on the question we are about to ask. we can’t contact other members directly.

You might consider something like http://www.activecampaign.com/helpdesk/ or even phpBB would work better and it’s probably provided free from your web host under Fantastico Deluxe. You could even monetize it.