Hey!

If you can point us to the live site so we can see what you have now we can try assisting with the css.

Best regards,
Devin

That would be the best way yes.

The description is vague to the point where I’m not really sure what they could mean. This is the plugin I’m using to check all active queries that are used on the page I’m looking at when logged in as an admin: https://github.com/johnbillion/query-monitor

I don’t know what WP Engine uses but yes it should should something more specific than the image above.

Hey!

Typically I’ve seen this happen when pages were cloned or copied using a plugin. The custom field for the header option will get stuck on either showing or not showing the setting.

You can turn on the show custom field option (In french its Champs personnalises checkbox) from the “Screen Option” tab at the top of the page editing screen. Then you’ll be able to edit an option manually to show the title bar if its stuck that way.

If you have a specific page we can try it out on point us to it.

Cheers!
Devin

Hi ShortieD!

Try adding the following CSS to your Quick CSS (located under the Styling Tab in the theme options) or the custom.css file in the css folder of your theme files:

#advanced_menu_toggle {
right: -47px;
}

Cheers!
Devin

Hey Julie!

Can you provide any other details on what the screenshot is showing. Where is it, when is it, is there a list of queries WP Engine has an issue with?

On my dev install for instance, which has been running the theme for over a year now I have 105 queries when viewing the dashboard and 64 when viewing a page while editing. Then 47 queries when viewing a page on the front end with a handful of content.

Regards,
Devin

Hey!

Seems to be something with the vimeo embeds (i’m guessing) since a page I created with just the slideshow and had no issues. I googled the error and found this topic for Vimeo but I don’t see a resolution unfortunately: https://vimeo.com/forums/help/topic:117358

Best regards,
Devin

Hi!

It should look just like the image on the documentation page: http://kriesi.at/documentation/enfold/change-the-footer-text-and-link/

Best regards,
Devin

Hey geostru!

WooCommerce does not allow user control of those products. There isn’t anything we can do to change that unfortunately.

Regards,
Devin

Hi!

Thanks for posting what ended up working for you :)

Regards,
Devin

Hi!

Unfortunately this can’t really be avoided. The way WordPress organizes widgets is like a big list of items. When you add another list item into the overall list it can push the contents of each into the contents of the next widget area.

So once you’ve activated and the new WooCommerce sidebars show up, the content of the widgets gets shifted around as if they were there all along.

Best regards,
Devin

Hi!

For this page: http://www.theimplantcentre.com/wordpress/why-choose-us/our-professional-standards/ , the code doesn’t show in IE at all. You’ll want/need to adjust the code there to support IE (whatever that might entail).

The minor spacing issue is just in how IE8 renders the html/css. The theme supports IE8 but there will be spacing differences, rendering differences and overall its a tolerable result but is definitely not going to be equal to any modern browser.

On my end for instance, using IE8 on Windows 7 I have no difference in the spacing because of how Windows, depending on the OS, renders IE differently.

IE8 is also notoriously bad at supporting transparent PNG images. If you or the client is experiencing rendering issues with them I would suggest switching to transparent gifs. The theme and LayerSlider have fallback code to help but if its not working for the client then not using them would be best (if IE8 support is the goal).

The loading time is computer/user depending.

In general also make sure that when viewing the site in IE that you are *not* looking at it in compatibility mode. It should be turned off by default but some users turn it on or have it set to be turned on.

Regards,
Devin

Hi @odmv91,

I know this is probably not the response you would like but Firefox for tablets/mobile is not support by the theme unfortunately. Kriesi checked the metrics on its usage and decided because of how poor the browser is on Android and its extremely low usage he would not be adding in any support for it at this time.

Regards,
Devin

Hi!

We don’t have any documentation for it outside of whats included in the theme files. You can of course always do what Kriesi did and write your own regular html+js+css and then add it in to a code element.

The Kriesi.at site, while build *on* Enfold is a customized child theme with elements that are custom to Kriesi’s own specific tastes so there are things that aren’t included in the core theme.

If you dig into the theme files look at enfold / config-templatebuilder / avia-shortcodes . Each of theme is an element in the ALB. I have a github repo you can fork with so that you can add your own shortcode/layout builder elements to the shortcode folder and they will then be included into the theme here: https://github.com/DevinVinson/enfold-child-starter

Best regards,
Devin

If you don’t have the settings in the themes update options set correctly it won’t recognize when updates are available. So double check that your api and username are correct as pulled from your account on ThemeForest.