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Viewing 30 posts - 931 through 960 (of 8,514 total)
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  • in reply to: Color Section not showing up – continued #300771

    Hi Slade!

    Can you give a bit of context to what you mean? What css and what page is the issue happening on?

    Cheers!
    Devin

    in reply to: Background image not showing on iPad #300768

    Hi @CloudChoice!

    Can we see the site you are having an issue on?

    Best regards,
    Devin

    in reply to: Image with Hotspots #300767

    WPML and Gravity Forms are both support so there should be no issue there. I’m not sure about the other one however but if its using the same script by chance to display the hover text/icons that could potentially cause an issue.

    in reply to: Images do not show on IE when in IE8 compatibility mode #300766

    Hey Denis!

    The theme – and most sites don’t – doesn’t support viewing the site in compatibility mode in IE8. It should be auto turning it off already but that wouldn’t be unexpected.

    Regards,
    Devin

    in reply to: Adding a pdf document to Enfold page – for publisher #300765

    Hi altei!

    I’m not really sure what you mean but I think what you are looking for is a plugin to handle files like that specifically. So searching the WordPress plugin repository or googling around a bit would be your best route to find a workable solution.

    Best regards,
    Devin

    in reply to: SEO Plugins and Layout Builder #300764

    Hey blankonblank!

    I don’t think the plugins that use in-page scanners to tell you if it is good/bad on SEO will work since it probably wont recognize the content but otherwise they should work fine. I think most users use WordPress SEO with Enfold.

    Regards,
    Devin

    in reply to: theme-editor.php not supported. #300762

    Hi!

    Sounds like it might be an issue with WordPress core or a conflict with it and the server setup. A quick work-around would be to edit the file via FTP and go around WordPress.

    This video shows a bit of what I mean as its a walk through of installing the theme with FTP: https://vimeo.com/channels/aviathemes/67209750

    Instead of installing you would be pulling the file you want to edit to your local computer, editing it, saving, then pushing it back up to the server to write over the old file over ftp.

    Cheers!
    Devin

    in reply to: Featured Image Displayed after Blog Post #300759

    The single page template would need to be modified to move the featured image inside of the content area which is doable from a child theme (so that the change is update safe) and can be customized by a freelance developer from somewhere like Codeable or Envato Studio.

    in reply to: Attached pictures shown as unattached #300751

    Hi isa_hahner!

    That change would and couldn’t have any effect on the backend images or how they are attached. There would need to be something else going on in order to cause the issues you are describing.

    Have you activated/deactivated any plugins, updated any plugins, wordpress or the theme, or made any other changes on the site or server?

    Cheers!
    Devin

    in reply to: Meta descriptions are all wrong – Yoast ? #300746

    Hey Lone1971!

    If you aren’t already using the SEO plugin and have the data set you would need to do that to specify them to Facebook as far as I know. Otherwise Facebook tries to create its own snippet.

    Cheers!
    Devin

    in reply to: Hentry missing in portfolio items using Masonry #300744

    Scratch that! I didn’t realize it would check for the rest of the data just from the hentry class. Is your masonry portfolio not showing the title with your settings?

    What should be getting output should satisfy the requirements. I’m not sure if this was changed recently or if I missed it originally but the proper markup for it is present.

    If we can see the page where the error is getting registered we’ll be able to take a look at the source and go from there :)

    in reply to: Image with Hotspots #300740

    Hey!

    We don’t typically release individual IP’s so it would need to be viewable with either an admin login or something similar.

    Some typical troubleshooting is to deactivate all active plugins and then check the output again.

    Then adding in the hotspot element should go like this http://kriesi.at/documentation/enfold/creating-images-with-hotspots/

    Regards,
    Devin

    Hi!

    Please understand that we are *not* the developers of LayerSlider. Its a plugin that is included with the theme and that the theme supports.

    When I tested the site it was not working, after that point it appears that the suggested fixes I recommended caused it to start working for the other support crew and is in fact working for me now as well.

    Resizing the window, testing on Windows 7 and in emulators is showing that the slideshow on the business center page is showing correctly.

    I don’t know the exact reports you are getting from visitors but from each of our various systems we just aren’t getting any errors at this point.

    Regards,
    Devin

    in reply to: tag not working on ipad #300719

    Hey!

    Can you provide us with an admin account so we can log in and take a look live. Without being able to see how the video was added in and whats going on live I’m not sure what could be causing the video to display like that.

    Regards,
    Devin

    in reply to: Form #300715

    Hey!

    #2 – I’m not quite sure what you mean here. Those sections are inside one half columns so the content is on the left of the section.

    #3 – turn on the custom class field for all of the builder elements following this doc: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

    Then you can target those elements directly to adjust the font size/style exactly as you want with your own custom class. Something like:

    .special-heading-big {
    text-transform: uppercase;
    letter-spacing: 1px;
    font-size: 34px;
    line-height: 1.1em;
    }
    

    Regards,
    Devin

    in reply to: Custom Portfolio Entry Settings (Slug) and translation. #300277

    Hi mailworm!

    Go to WPML>Translation options. Then there will be an option just for the custom post slugs translation. Click the checkbox and then save your options.

    Regards,
    Devin

    Go the the theme options and then the Header Layout tab. Then in the Extra Elements tab there is an option for the Header Social Icons. Using the dropdown choose the “Display in mian header area” option.

    in reply to: Portfolio grid without links and overlay #300274

    Hi Eponyme-marketing!

    Unfortunately there is no setting to remove individual overlays/links from portfolio items. So in this case it isn’t doable without adding in the new option via customization or maybe with some custom javascript/css targeted at those elements individually on that specific page.

    Regards,
    Devin

    in reply to: Sent Emails Log #300272

    Hi thjnk_ag!

    It would need to be something server side that was already running. The theme doesn’t have any logging at all and only makes use of the php mail function to send mail.

    Best regards,
    Devin

    in reply to: Hentry missing in portfolio items using Masonry #300271

    Hi Ronan!

    That is a class name but the microformat data isn’t included.

    Best regards,
    Devin

    in reply to: enfold the theme is not web responsive smartphone #300270

    Hey!

    I’m not sure what you mean. The site is behaving exactly as it should when compared to the demo.

    Kriesi.at uses a customized child theme so many of the elements are custom and are not comparible.

    Cheers!
    Devin

    in reply to: Mobile Menu Is Messed Up – Possible Bug? #299908

    Hey goforyourdreams!

    Have you recently updated to 2.9.1? When you last did a theme update did you also update any child theme files like the header.php which has been changed/updated with the last version?

    If not, re-copy down the header.php file and then make your changes to it manually again so that the new version is available for reference from the theme.

    Regards,
    Devin

    in reply to: Blank Site Error #299905

    Hi zm1128!

    The best thing to do would be to check the server logs which is where any errors would get dumped. I hate to suggest going right back where you just came from but if you talk to your hosting provider and ask where/how to check your logs that would be where I would start.

    When you get the white screen you can also try viewing the source of the page and see what – if anything – loads into the page.

    Regards,
    Devin

    in reply to: Thumbnail in post remain 80 px #299904

    Hi!

    You still don’t have my original css snippet in place so the gallery items remain unchanged.

    The theme has a number of additional gallery options available but if you want to use purely the WordPress option and have no changes from the theme then go into the base.css file and look for:

    
    #top .gallery .gallery-item{
    margin:1px 1px 0 0;
    width:80px;
    height:80px;
    padding:0;
    }
    

    Delete that.

    Best regards,
    Devin

    Hi!

    What social media icons are missing and where were they/where are they supposed to be?

    When using a child theme you should add all custom css to the child theme style.css. Only if you change the name of the theme would you lose any child theme settings. If anything else is happening for you then try updating with all plugins off. WordPress and the theme work pretty hard to make sure the child theme experience is the same for everyone and so far I’ve never run into an issue where simply updating the parent resets any child theme settings.

    Cheers!
    Devin

    in reply to: I want to make email marketing #299900

    Hi David!

    We don’t have any how-to’s at the moment for it but you should be able to drop in pre-built form code into the Code element in the layout builder without any fuss.

    Best regards,
    Devin

    in reply to: Group Lightbox #299897

    Hey pandaweb!

    As far as I know there isn’t any ability to control lightbox grouping at this point when handled automatically. I’ll tag Kriesi on the topic however as he might be able to shed a bit more light on the new script.

    Cheers!
    Devin

    in reply to: nth-child slector not behaving correctly #299895

    Hey FunMobility!

    Which element and on what page/section are you trying to target?

    Cheers!
    Devin

    in reply to: Mobile Menu location in php files #299855

    Hi McEwans!

    The mobile menu is actually created via a function on page generation. So you would need to replace the menu in full with uber menu: http://kriesi.at/documentation/enfold/ubermenu-integration/

    Cheers!
    Devin

    in reply to: Custom sidebar menu #299851

    Hi!

    Please refer to Peters post above about advanced customization for things outside of the theme: https://kriesi.at/support/topic/custom-sidebar-menu/#post-299272

    If you want individual customization for the menu then you’ll need to look into a freelance developer from somewhere like Codeable or Envato Studio.

    Cheers!
    Devin

Viewing 30 posts - 931 through 960 (of 8,514 total)