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Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 19, 2022 at 7:03 am in reply to: Enfold theme breaks after activating UserPro #1365481
    designconnection

    Hi Rikard

    Thank you it seems the problem goes deeper than just the theme. We tested some more and we noticed WordPress errors on the backend admin under user management as well. And those errors goes away when we disabled UserPro, so it is not just related to the theme and I believe UserPro is the main issue here.

    Thank you for checking we appreciate it.

    Kind Regards

    September 17, 2022 at 12:59 pm in reply to: Enfold theme breaks after activating UserPro #1365333
    designconnection

    Hi Rikard

    Yes it is very strange, we are not quite sure why it is happening. Yes UserPro is the main user management plugin for the site. It handles everything from the registration forms, user roles, etc. It completely replaces the default WordPress user management system.

    As the WordPress default theme is a design on its own I don’t know if it wil make a difference. Our main focus is figuring out if the plugin is no longer compatible with the theme or vice versa. Because someone needs to assist us in figuring out the issue and fixing it.

    Regards

    September 17, 2022 at 7:37 am in reply to: Enfold theme breaks after activating UserPro #1365309
    designconnection

    Hi Rikard

    Okay it seems I’ve figured it out. I logged in with the logins I provided you and with your logins the home page looks fine. It seems that with user accounts created before the upgrade are the ones giving the issue. I created your logins after doing all the plugin deactivations.

    Please use my login below to compare

    September 17, 2022 at 7:21 am in reply to: Enfold theme breaks after activating UserPro #1365307
    designconnection

    Hi Rikard

    Yes it does the same in incognito. I honestly cannot believe you are seeing the same with the plugin enabled versus it being disabled. I even tested it in Firefox and it does the exact same.

    September 16, 2022 at 4:38 pm in reply to: Enfold theme breaks after activating UserPro #1365280
    designconnection

    This is how the site looks with the plugin activated. Are you not seeing it like this?

    September 16, 2022 at 4:36 pm in reply to: Enfold theme breaks after activating UserPro #1365278
    designconnection

    Hi Rikard

    Why are you deactivating the plugin?

    The issue is with the plugin active the site breaks. So you need to have the plugin active to view the issue on the theme.

    So I don’t understand what you are doing?

    We are trying to determine where the issue lies either with the Theme or with UserPro so as to who is going to fix it.

    September 16, 2022 at 4:01 pm in reply to: Enfold theme breaks after activating UserPro #1365271
    designconnection

    Hi Rikard

    I just checked and the plugin is not activated? So what did you check?

    I’ve activated it now have a look.

    September 16, 2022 at 5:40 am in reply to: Enfold theme breaks after activating UserPro #1365204
    designconnection

    Hi Rikard

    Thank you for getting back to us. Yes we understand, it is like the chicken and the egg. We contacted UserPro as well and waiting on their feedback. We just need both to have a look at what could be causing the issue as we cannot have a situation where both parties points at the other and we sit in the end with no solution.

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Viewing 8 posts - 1 through 8 (of 8 total)