Page 34 – Support | Kriesi.at – Premium WordPress Themes

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July 31, 2015 at 5:52 pm in reply to: Slow page loading. #481496

Dake
Inactive Moderator

Hey!

I’m noticing a slight improvement in load times now that the preload image has been disabled.

However, images are still taking a while to load up the first time around.

This is very unusual since the image sizes are not particularly big (roughly 200kbs).

Have you considered an alternate server, since it seems your current one has speed/loading issues.

Cheers!
Dake

July 31, 2015 at 5:43 am in reply to: One problem in my site: thanks for your help. #481092

Dake
Inactive Moderator

Hey Tom!

May we have a screenshot of the parallax issue on your mobile device?

I tested it in browser and on an android smart phone and didn’t experience any immediate issues.

Cheers!
Dake

July 31, 2015 at 5:37 am in reply to: Facebook Like Box – Width Problem #481091

Dake
Inactive Moderator

Hi!

May we have temporary access to your website to take a closer look?

Regards,
Dake

July 31, 2015 at 5:33 am in reply to: H2 advanced styling not applying to mobile #481089

Dake
Inactive Moderator

Hi!

Can you post a screenshot of what you are seeing on your mobile device?

Because I am not experiencing the font style reset issue.

Best regards,
Dake

July 31, 2015 at 5:21 am in reply to: Masonry Gallery Light – No left or Right Navigation Arrows #481086

Dake
Inactive Moderator

Hey!

What version of IE are you not seeing the navigation arrows on?

I’m seeing them in IE 11: http://i.imgur.com/U8PZGRG.jpg

Best regards,
Dake

July 31, 2015 at 5:18 am in reply to: Is there a maximum quantity of images that can be added to the media library? #481084

Dake
Inactive Moderator

Hey!

I created a test page here with the image I previously uploaded: http://systemcenter.com/testing/
I’m now looking into why newly uploaded images by me are suddenly giving errors now.

Cheers!
Dake

July 31, 2015 at 5:08 am in reply to: Facebook Like Box – Width Problem #481083
Dake
Inactive Moderator
Hi!

Sorry about that.

Please add the below css to your custom css section:
```
.av_facebook_widget_wrap {
    width: 95% !important;
}
```
Regards,
Dake
July 31, 2015 at 4:57 am in reply to: Enfold Child theme reset? #481080

Dake
Inactive Moderator

Hey!

In a case where you have no local back ups of the files or was utilizing backup plugin of sorts, you could try contacting your server host to see if they are able to revert your website to a previous state.

Best regards,
Dake

July 31, 2015 at 4:53 am in reply to: enfold backrounds #481079
Dake
Inactive Moderator
Hi!

You can use the background styling, but in order for it to work with specific elements, you’ll need to use the appropriate class names.

For example, the below css will affect all text blocks across your entire site.:
```
.avia_textblock {
    background: red !important;
}
```
Regards,
Dake
July 31, 2015 at 4:30 am in reply to: Enfold facebook likebox #481076

Dake
Inactive Moderator

Hi!

Were you able to sort things out on your end?

Because I’m seeing the Facebook like box with an adjusted height/width.

If that’s not the case, may we have a screenshot showing what you would like to achieve?

Cheers!
Dake

July 31, 2015 at 4:26 am in reply to: Gleiche Höhe von Columns #481075
Dake
Inactive Moderator
Hey thilohamm!

Please insert the below css (the height value can be adjusted to your liking):
```
#top .iconbox.av-no-box .iconbox_content {
    min-height: 360px !important;
}
```
Then enclose each icon box and their respective buttons in a grid row like the below screenshot:

http://i.imgur.com/Bdip9Jf.png

Cheers!
Dake
July 31, 2015 at 3:50 am in reply to: Facebook Like Box – Width Problem #481068

Dake
Inactive Moderator

Hi!

You can try setting the width to a percentage (for eg. 95% works well with the other sidebar items).

http://i.imgur.com/aOo4KYV.png

If you’re having any trouble please provide us with temporary access to your website, so we can take a closer look.

Cheers!
Dake

July 31, 2015 at 3:38 am in reply to: Is there a maximum quantity of images that can be added to the media library? #481067

Dake
Inactive Moderator

Hi!

Well, we would still recommend using the latest version of enfold and if the error returns, we will gladly take a look at it.

Did you get a chance to attempt any of the other troubleshooting steps?

Best regards,
Dake

July 31, 2015 at 3:36 am in reply to: Contact form email #481066

Dake
Inactive Moderator

Hey!

I’m not sure what you are referring to outside of the email address section for the form itself.

May I have temporary access to your website so I can have some context?

Cheers!
Dake

July 31, 2015 at 3:31 am in reply to: submenu, main menu, layer slider #481065

Dake
Inactive Moderator

Hi!

Sorry for the delayed response.

I’m getting an error message when trying to log into your website using the above credentials you provided.

Best regards,
Dake

July 30, 2015 at 10:47 pm in reply to: Slow page loading. #480987

Dake
Inactive Moderator

Hi!

Sounds like a plan IBIS_Solutions :)

Although, the loads times are starting to fluctuate as of my most recent testing.

If I refresh the contact page 3 different times, 1 or 2 out of those refreshes will take an unusually long time.

If you are unable to pin point what plugin might be causing it.

Please provide us with temporary access to your website so we can take a closer look.

Best regards,
Dake

July 30, 2015 at 10:39 pm in reply to: Is there a maximum quantity of images that can be added to the media library? #480985
Dake
Inactive Moderator
Hey!

I just uploaded an image without an error (as shown below):

http://i.imgur.com/E0ZgGIW.png

If you’re still having an upload issue on your end, please try the options below:
Regards,
Dake
July 30, 2015 at 10:11 pm in reply to: Slow page loading. #480978

Dake
Inactive Moderator

Hey!

Have you tried loading the site on a different internet connection?

I have loaded the site on an android phone, a pc and a mac on 2 different internet connections.

I’m still not experiencing a slow load time.

Best regards,
Dake

July 30, 2015 at 10:03 pm in reply to: Problems after update from Enfold 3.1. to 3.2.3 #480975

Dake
Inactive Moderator

Hey!

Glad to know you could get things sorted on your end :)

Please let us know if you ever need help in the future.

Regards,
Dake

July 30, 2015 at 9:59 pm in reply to: Advanced Layout Builder Elements are not showing #480973

Dake
Inactive Moderator

Hi!

I tried it on several computers as well as my phone and I’m still able to see the elements.

I doubt this will make a difference, but can you try logging in with the test account you provided us with?

Best regards,
Dake

July 30, 2015 at 7:36 pm in reply to: Preview website didn't work #480877

Dake
Inactive Moderator

Hi SWiTCHConsulting!

Glad to know you got things sorted on your end :)

Please let us know if you ever need help in the future.

Regards,
Dake

July 30, 2015 at 7:29 pm in reply to: Slow page loading. #480871

Dake
Inactive Moderator

Hey!

I can’t say for sure.

It really depends on what process each plugin performs, some (or even one in particular) may be resource heavy.

You could try activating one plugin at a time then test your reload speed.

Have you tested the load speeds on other devices as well, because I’m not seeing a noticeable difference in the speed on my end.

Regards,
Dake

July 30, 2015 at 7:20 pm in reply to: Issue with layout 1/4 column on tablet #480864

Dake
Inactive Moderator

Hey!

Glad you could get your first issue sorted on your end :)

As for the remaining issues, do you have a link to the thread you asked those 2 questions in?

Cheers!
Dake

July 30, 2015 at 7:04 pm in reply to: Problems after update from Enfold 3.1. to 3.2.3 #480855

Dake
Inactive Moderator

Hi!

I’m not experiencing the error you’re referring to:

http://i.imgur.com/RLVEUqg.png

http://neu.inputaudio.de/3936-2/

You may be experiencing a caching issue.

Be sure to flush your browser cache.

Regards,
Dake

July 30, 2015 at 6:52 pm in reply to: Masonry : add entries #480847

Dake
Inactive Moderator

Hi yegortitov!

You can select a single or multiple categories from the section pictured below:

http://i.imgur.com/XVFEcaD.png

Regards,
Dake

July 30, 2015 at 6:50 pm in reply to: Slow page loading. #480844

Dake
Inactive Moderator

Hey!

I am not expereincing any slow load times on my end.

Is their a particular page that has been loading slowly on your end?

If yes, please try disabling all of your plugins as a test to see if they are affecting your load times.

Regards,
Dake

July 30, 2015 at 6:40 pm in reply to: Enfold theme – gravity forms – security alert from mediatemple.net #480831

Dake
Inactive Moderator

Hi aciereszko!

Gravity forms doesn’t come preinstalled with Enfold.

Please check the ftp location stated in the screenshot and check to see if it was properly removed from your website.

Regards,
Dake

July 30, 2015 at 6:34 pm in reply to: Enfold Theme does not Auto-update #480826

Dake
Inactive Moderator

Hi!

Are all of your other websites stuck on the same version?

If yes, please update Enfold to the latest version via ftp on each of your sites, then notify us if the error returns after the next update.

Cheers!
Dake

July 30, 2015 at 5:04 pm in reply to: Advanced Layout Builder Elements are not showing #480782

Dake
Inactive Moderator

Hi!

I’m able to add content in a new page as shown below:

http://i.imgur.com/cCRL00r.png

Test page: http://www.ronenbekerman.com/29166-2/

Is their a specific element that doesn’t seem to be working on your end?

Best regards,
Dake

July 30, 2015 at 4:48 pm in reply to: Columns of tables the same width #480774

Dake
Inactive Moderator

Hey!

Please try adding a line break between each heading for the first table like the screenshot below:

http://i.imgur.com/JlOTLXY.png

Cheers!
Dake
Author

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Viewing 30 posts - 991 through 1,020 (of 1,341 total)

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