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  • in reply to: Advanced Editor does not work #1494196

    Thank you for this information. We will stick with the Advanced Editor. Still not resolved: why can we no longer change text color in a text box? Link to image in Private Content.

    in reply to: Advanced Editor does not work #1494179

    Also, if you watch this video (link in Private Content), now a blank page appears when switching from the Advanced Editor to Default Editor. Can we get these problems solved in a comprehensive way rather than one-by-one? Thanks.

    • This reply was modified 3 days, 12 hours ago by clbdcnpafe.
    in reply to: Advanced Editor does not work #1494178

    Thank you for your response. So far as we can see, there are still problems. For example, look at the screen shot (Private content link). There is no longer any way to change text color. Why is this happening?

    in reply to: Advanced Editor does not work #1494133

    Hi Ismael.

    Thanks for the heads up about user rights. You now have Admin rights. We tested it signing in with your user name and password and it works.

    All the best,

    Cliff

    in reply to: Advanced Editor does not work #1494113

    The password is working just fine. See Private Content. More than pleased to share a video of how well the sign-in works with the user name and password we have shared with you if you show us how to share that video with you.

    in reply to: Advanced Editor does not work #1494108

    Hello. Any update?

    in reply to: Advanced Editor does not work #1494105

    Happening to all webpages (270+). This is example: https://www.npafe.org/anna-hop-asod-workshop/

    Your admin access code is in Private Content:

    in reply to: Where To Edit Header Element #1489833

    Hi Rikard.

    we are NOT talking about the menu and instead about what appears above the menu in the header. It appears that “Who Is NPAFE Supporting Right Now” is not a part of any menu.

    • This reply was modified 3 months, 3 weeks ago by clbdcnpafe.

    That worked. Many thanks!!!

    in reply to: Intra wepage links not working #1468649

    Hi.

    Thanks for the recommendation. It worked using characters, not numbers. Question: are these entries case-sensitive? That is, if we use an identifier like “Test”, does the link have read “Test” or will “test” also work?

    Thanks.

    in reply to: Intra wepage links not working #1468383

    Our error. We thought you kept on record the Admin login, which has not changed. In the private content here

    in reply to: Intra wepage links not working #1468366

    You may also wish to look at this webpage (Private Content) if you have any doubt about how we set up internal links. Scroll down from the image at the top and click on “Alphabetical List & Links To Each Artist”

    in reply to: Intra wepage links not working #1468365

    Hello.

    I have shared a link in private content that shows, quite clearly, that we know very well how to enter and save developer settings. You will see four screenshots of four of twelve text boxes showing how we do this. WE have saved each text box and updated the page numerous times; the liks are STILL not working.

    We have followed the same procedures FOR YEARS using Enfold and internal link settings (Developer Settings) on other pages of this website without encountering this problem.

    It would be very helpful at this point, and save us and you time, if you could tell us why these links are NOT working on this page, and provide a solution, rather than telling us that we are not setting up these links properly.

    Thank you.

    in reply to: Intra wepage links not working #1468166

    Hello Ismael.

    Please take a closer look. We are well aware of how to do this and have set EVERY text box with the identifiers, over and over again. If there were a way to upload images, we would show you exactly what we have done. The fact is that although we have set these identifiers, they are NOT being saved when the page is updated..

    Show us how to upload the images and we will provide you all that you need to see.. Can you do that? We need this problem solved.

    Thank you.

    in reply to: Mysterious “Separator” on Webpage #1465823

    Thanks, Rikard. That works!

    in reply to: Mysterious “Separator” on Webpage #1465698

    No. But we do not understand why you are asking this. The line is NOT appearing inside the Special Heading and instead is totally apart from the heading and appearing as if it were in an entirely (and non existent) column..

    in reply to: Text Fold/Unfold Defect-Smartphones #1464182

    Hi Mike,

    Thanks for this. Keeping in mind that we wish to use the “fold/unfold” option (“Read more”), if you look at the webpage after the Quick CSS code is added, almost all of the text appears on a phone screen but a bit is still cut off on the right. Problem is worse with images and the image captions. Take a look: the full caption for the the second image is ““Moderne Musik — Moderner Tanz” Karl Jakob Hirsch (Germany, 1892-1952)”. Also, almost all of the image appears but not all, it is cut off on the right. I’ve put the link and its password for this page (the first page) in private content.

    We tried duplicating the text box and making one text box viewable only on larger screens and the duplicate only on smaller screens (adjusting responsiveness). The problem is that, then, TWO READ MORE / READ LESS prompts appear on large screens and small.

    A larger issue: we copied that page to another (second page in private content) which we must also share to site visitors. Text and images are substantially cut off on the right. We tried duplicating the Quick CSS solution you provided, changing the page number to 35903 but that did not work. Are we limited to just one page for these adjustments?

    Bottom line question: Is there a Quick CSS (or any other) solution that will allow for two pages appearing correctly on smartphones when using Fold/Unfold?

    Thanks.

    in reply to: HTML for Turning On Audio? #1432774

    Forgot to turn on email notification. Doing so here.

    in reply to: Video Not Appearing Properly As Color Section Background #1429832

    RE: “Please note that the “Hide Video Controls” option is intended to work with YouTube and self-hosted videos only.”, we are well aware of the limitation. We have provided all the information you need to examine the page as Administrator. If you look carefully, you will see that the video is self-hosted and has been all along.

    So the question remains: why is the player bar showing.?

    in reply to: Video Not Appearing Properly As Color Section Background #1429646

    Thanks, Mike.

    For many reasons which we’d be pleased to explain, we’ve decided to use a video element in the color section. Before you close the ticket, this question:

    In the video player settings, we’ve turned on the “Hide Video Controls” yet when the page loads, the controls appear. How can we fix this?

    The same holds for the video lower down in the page.

    Note: we have reverted to DRAFT all the test pages we’ve been working with. The live page and password are in the Private Content.

    Thanks,

    Cliff

    in reply to: Video Not Appearing Properly As Color Section Background #1429582

    Thank you, Mike, for the work you are doing to help us. Two questions.

    1) In your earlier comments, you recommended that we turn off Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and enable Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files. Have you done that on our site or should we still do that?

    2) Regarding the errors you found in other elements, our practice generally is to create new pages by opening a new draft of an existing page. Do we do better by creating new pages and adding in templated elements? Or would those templated elements carry with them the errors you spotted?

    Best regards,

    Cliff

    in reply to: Video Not Appearing Properly As Color Section Background #1429491

    Hello Mike.

    Thanks for these suggestions.

    1. You now have administrator access to the website. Same username and password.
    2. The video in both pages has changed. The link is in the private content section.
    3. This question about the Theme Options > Performance changes: in the Child theme, main theme or both?

    Thanks.

    in reply to: Video Not Appearing Properly As Color Section Background #1429378

    Hello Ismael.

    Thanks for your reply. To answer your questions and respond to your recommendations:

    1. There are no other elements in the color section.
    2. We have installed version 5.6.9.
    3. WordPress itself is fully up to date.
    4. We are providing sign-in information in the Private Content section.

    Let us know if there is more that we can do to help solve this problem.

    Thanks.

    Cliff Brody (clbdcnpafe)

    Ran into the similar problem with version 4.8.5. After update, first color section on home page lost background color section (#000000), which could not be reset to any color. Appeared as white (#ffffff) no matter what. Had to recreate home page top color section and move contents of original color section to new one. New color section background could be reset. Deleted original color section. Top color section on inner pages seem NOT to be similarly affected.

    • This reply was modified 4 years, 6 months ago by clbdcnpafe.
    in reply to: Enfold 4.8.5 update the website does not work #1312516

    Ran into the same problem. First color section on home page lost background color section (#000000), which could not be reset to any color. Appeared as white (#ffffff) no matter what. Had to recreate home page top color section and move contents of original color section to new one. New color section background could be reset. Deleted original color section. Top color section on inner pages seem NOT to be similarly affected.

    Thank you, Yigit. Perfect solution! You folks are the BEST! Cliff

    Dear Mike, Vinay and everyone who may have helped…

    Thank you! We’re back to paradise. Rollback worked fine. Still pleased to copy the site to a staging site with 4.6 if you’d like to see what was/is happening. Say the word.

    Best,

    Cliff Brody

    Hi Rikard,

    Thank you for the file and for the advice. Well said!

    If we ftp the files, will that overwrite the settings? We use the Enfold Child theme but do not know if it will “remember” the settings we originally made when first setting up Enfold a few years ago.

    Also, we can replicate the current website in a staging site while it is still in 4.6 and then give you access to see the problem for yourself. Would that be a help?

    Cliff

    Hi Vinay.

    Added note; This problem even applies to videos directly uploaded to the website Media Library. They will not load as color section backgrounds either. When will you give us instructions for rolling back to 4.5.7?

    Thanks,

    Cliff

    Hello Vinay.

    Thank you for your response. We totally LOVE Enfold and everyone there in Support who have helped us so well in the past, but we MUST have the same rollback opportunity that you have already provided to other Enfold users, e.g. #1133137. Please see comments in private section. Please also note that our question to Kriesi about why the Cookie opt-in message is appearing on all pages still goes unanswered. Reread our original ticket and you will find it.

    Thanks,

    Cliff

Viewing 30 posts - 1 through 30 (of 47 total)