Hi Ismael,
you already asked me to update before remember? If not, see here However, even though I updated after your previous request (which cost me a lot of time because I made many customisations) the problem was never solved!
Now you ask me to update again. I will do so but it will cost me again many hours of work. Can you guarantee that the issue will be solved this time or is this just a strategy to postpone the support again???
Cheers,
Chris

The thing is that the same situation occurred before (see here). I was asked to update which I did but since then the problem has not been solved despite the fact that I followed up many times. Now you ask me to update again without having solved the issue previously. Based on this experience, I doubt that updating will make a difference this time. However, I will follow you advice and I will update again but I also expect that the problem will be solved this time…

Hi Mike,
thanks for your reply. I attached the URL below. Many thanks for your efforts.
Cheers,
Chris

vielen dank für deine bemühungen – du hast das problem gut erkannt- vergleiche bitte auch mal folgende URLs:

no

why are you ignoring my questions???

In order to make the navigation work I now used the very cumbersome workaround by installing the plugin and configuring the navigation of each individual page (more that 20 pages had to be updated).
However, this solution is not very parsimonious because I have to update all individual pages manually whenever I create a new page. This will take a lot of work in the future.
I don’t understand why nobody provided me with proper support in this matter and why my last messages have simply been ignored by the support team???

Hi Ismael,
many thanks for your support with this.
Best wishes,
Chris

okay- sorry I found it and inserted the code snippet at line 4318 after:

    	_bindEvents: function()
    	{
    		var self = this,
    			win  = $( window );
this.$slider.on('click', function(){
    			$.proxy( this.pause, this) );
    			setTimeout(function(){
    				$.proxy( this.resume, this);
    			}, 10000);
    		});

However, this only caused that the slideshow disappeared. Can you let me know where exactly to paste the snippet. many thanks.

I cannot edit any pages and the content of my startpage is completely gone… I hope you can help me with this as fast as possible! Thanks

currently visitors cannot navigate the page on mobile devices (the menu-links are pointing to the wrong website sections). this is an unacceptable situation for my customer and needs to be fixed quickly. please let me know asap how you will deal with this issue…

I cannot wait so long because my customers are getting pushy. It would be good if someone could please take care of this ASAP.

where exactly can I find the shortcodes.js – can you please specify the full path. many thanks…

Hi Ismael,
thanks for the code snippet. unfortunately its not working for me. The table is not properly formated when you minimize the browser window… most of the data is not visible at all… thanks for your efforts!

Perhaps one could achieve a working anchor tag functionality by referring to a div class not an id.

function to_position(divid){
     $('html, body').animate({scrollTop:$(divid).position().top - 50 }, 'slow');
 }

 to_position('#my_id')
 //or class, or whatever jquery selector
 to_position('.my_class')
 //
 to_position('input[name="lorenzolamas"]')

See http://stackoverflow.com/questions/1567836/anchor-tag-to-go-to-the-beginning-of-a-div-class-w-using-jquery

• This reply was modified 8 years ago by Chris2234.