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  • Hi Mike,

    Hope you had a nice weekend!

    The Dev has successfully updated the loop-index etc and other elements on the Staging site, so we’ll be pushing to LIVE shortly. Thanks again for your help in working out what was happening on the site.

    One comment he did make that I wanted to share was;

    “…There were some custom styles in the CMS that were overriding the stylesheet. Removing them made the stylesheet apply correctly again. This issue was present on the home page elements. It’s still applied to some other pages. It’s a known issue that is caused by an Enfold update, that is discussed here:

    The workaround/fix that I recommend is to unset the styles in the CMS where it applies…..”

    Is that still a known issue and is the workaround/fix the best suggested approach?

    Thanks,
    Cameron

    You’re welcome Mike, thanks again and will do……

    Hi Mike,

    Thanks for checking back in.

    I have a developer looking into it, so I’m glad to hear that. I shared your comments from 5th December with the Dev and they were VERY helpful……(The Dev even commented on the quality of your support, so well done! :)

    I trust the dev will heed your advice about moving customisations out of Header/Footer.php and into Functions.php….and removing the Header/Footer files from the Child…..

    I’m not sure what the outcome with be regarding the loop-index.php

    I’ll keep you posted

    Thanks again!

    Thanks Mike,

    Yes, I believe the customisation was just for the page elements and how they’re positioned and how they show on the page.

    I’ll see if I can get a clear answer on this from the developer…..

    Thanks again!

    Thanks Mike,

    I really appreciate the extensive nature of your support. Excellent service and thank you!

    Two questions;

    1. Is it worth trying the update with the new files you’ve made and see whether we can live with the outcome or not?

    2. Is there a way to avoid future updates having an impact on the loop-index.php? ie – Are we also better off putting those customisations in a different Child Theme folder?

    (I’ll reach out to the contractor who did the customisations on the site in the meantime…..)

    Thanks again & kind regards
    Cameron

    Hi Mike,

    Sorry, the copy from Live to Staging has obviously overwritten the Users….. I’ve updated the staging user password below……

    Please note the updated USER Name as well……

    Thanks and kind regards

    Gotcha, thanks Mike,

    I appreciate your support and patience. Sorry if my coding skills are not advanced enough to be better at this.

    I also appreciate the chance to try again….. I have re-copied LIVE to STAGING and thanks for taking another look.

    Please feel free to log in and see what you think.

    Thanks again
    Cameron

    Hi Mike,

    I understand you’ve re-added the Header Footer, but it does seem as though there were changes that occurred when you removed them originally…..

    per my previous message, “…Removing the child theme header.php & footer.php has had other impacts on the styling. You can see the size difference in the above the fold elements between https://www.greatmanagers.com.au/ and https://gmcomaubrocstg.wpengine.com/….” – the simple difference in the above the fold element is one example……

    Can you clarify what ACF is?

    I probably need to get someone with more coding experience to deal with the problem and update any styling into the methodology you recommend (ie NOT in the Header/Footer files) as it does seem like we’re going around in circles a little bit here.

    Thanks for your help so far.

    kind regards
    Cameron

    Thanks Mike,

    Hmmm, nope, nothing’s changed……

    I’m really not sure what’s going on with this update?

    The only thing we haven’t done is add the position_inherit to the Quick CSS as suggested by Rickard…….which i’ve done, but it didn’t seem to make a big difference…..?

    • This reply was modified 1 year, 11 months ago by CBurgo.

    Thanks Mike,

    Removing the child theme header.php & footer.php has had other impacts on the styling. You can see the size difference in the above the fold elements between https://www.greatmanagers.com.au/ and https://gmcomaubrocstg.wpengine.com/

    Is there a way to check what other changes will have occurred?

    And what’s the best way to keep the custom elements in the Child as well as whatever made the Footer return to normal by removing those files?

    When following some of the suggestions from Rickard previously, I found the following;

    1. changing after_submenu_[Number] to after_grid_row_[Number] in the Styles.css file brought back the colours on the home page. I have tried this again on the Staging Site but it has NOT brought the colours back to the page – Is it possible the removal of the Child Header.php and Footer.php could have something to do with it?

    2. Removing the Padding from the “.flex_column.av-bg5p2-8b8a6aaa113dfa980309a10de497638b” css as seen in the element inspector in each column (But which does not show on the old version of the site at all) returned the columns to look 99% the same as in the old site. (I have not tried this again on the Staging site given the issue with point 1 above.

    Can you put the Child Header.php and Footer.php back where they were and we can see if it brings some of the styling back to normal?

    Thanks in advance

    Hi Mike,

    Thanks. I have updated the WP login details and added them below in case you need them.

    “…as I understand you have a backup for 4.5.7 where everything works correctly, but when you update to 5.2.1 the demo footer shows and you lose the homepage styling?….” YES – this is correct.

    The styling loss is 99% impacting the home page. All other pages seem to be unaffected (other than a minor padding issue on the carousel buttons below our “Just Some of our Reviews” testimonials block that is located towards the bottom of the home page and on various other pages as well, e.g. /academy)

    I don’t know “Exactly” what customisations are in the various .php files and appreciate any assistance you can provide in identifying which ones might be causing the issues.

    Can the removal and re-adding of those files be done via the WordPress Theme editor or should they be done via FTP?

    Thanks in advance for your help

    • This reply was modified 1 year, 11 months ago by CBurgo.

    Hi Mike,

    Thanks for the clarification.

    I did this (updated from 4.5.7 to 5.2.1) and the same errors occurred as per my previous discussion with Rickard.

    Please see the staging site here – https://gmcomaubrocstg.wpengine.com/

    – The Footer Area has ALL Pages listed (not widgets)….?
    – The home page has lost all styling from the Child Theme…..?

    Can you help with this?

    Thanks in advance

    Hi Rickard,

    Yes, that is what I’ve done.

    What is your recommended method to update the Staging site?

    Is it via FTP or via the https://envato.com/market-plugin/ you suggested previously?

    Can you list the steps you suggest I follow and I’ll see what happens on the staging site.

    Thanks

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1373692

    Hmmm, it seems ALL of OPT In Buttons are all broken as well………

    looks like the update has broken a lot of the custom elements in the child theme…….

    I’ll revert to an old version of the site I suppose.

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1373691

    Hi Rickard,

    Here’s what I mean re the Padding….

    This is what the three columns look like after the update. The Style in the “flex-column” with the new Code shows “0” Padding – https://drive.google.com/file/d/1mT4s2P4niiS3iEIfMDOp_BejLE0Pxhe9/view?usp=sharing

    By removing that Padding style the column reverts to very close to what it was before the update – https://drive.google.com/file/d/11O_I1evZC0q9PBkvHJkHuPLKtatoREIN/view?usp=sharing

    The only extra step is to change the “position: inherit” so that the Find Out More links line up……

    Where should I make this change in the site files so that they’re reflected on the live site?

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1373438

    Hi Rickard,

    You’re right, my terminology about the Div class items was not accurate, but I believe the PADDING and POSITION points I made in my previous email are.

    So lets get back to the problem we’re trying to solve….

    How do we get the 3 column boxes just below the fold on the home page to load as expected on the new site?

    I’ve compared the two Styles CSS files from Old to Updated sites and the ONLY differences are;

    a) I’ve changed “submenu” to “grid_row” per your suggestion

    b) I’ve added the “position: inherit” to the row courses per your suggestion for the Footer problem (However, per my previous email when I REMOVE this in the Styles of the Element Inspector, the “Find Out More” links move to the position they’re supposed to be in.)

    The rest of the Child Styles.css file is exactly the same from Old to Updated site. I’ve tried to offer some suggestions……what do you think is causing the problem?

    As I’ve said, given the size of the issue, I don’t feel like it really matters whether we fix this on the Live or Staging site, only that we fix it. But if you’d prefer I restore the live site and we try to find a solution on the Staging site, I’m happy to do that.

    Can you help me fix this?

    Hi Rickard, 
    I’m not really making much progress here….. (I’m not clear on why ID’s would be changed in Core Files? doesn’t that make having a child theme pointless?)
    Either way, I’ve followed the steps you suggested and it looks like there are significant differences in the elements (But I cannot find any of the below in the styles.css or footer/header.php files)

    An example of the OLD site element which is working correctly;

    <div class=”flex_column_table av-equal-height-column-flextable -flextable”><div class=”flex_column av_one_third  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding avia-link-column av-column-link first  avia-builder-el-8  el_after_av_one_full  el_before_av_one_third  row_courses column-top-margin” style=”border-radius:0px; ” data-link-column-url=”/what-we-do/#training–development”>

    And the UPDATED page element which is broken…… note the jumbled code in bold;

    <div class=”flex_column_table av-kcaecnmk-94c2af9e98a62e33180765e9ae58c909 sc-av_one_third av-equal-height-column-flextable”><div class=”flex_column av-kcaecnmk-94c2af9e98a62e33180765e9ae58c909 av_one_third  avia-builder-el-8  el_after_av_one_full  el_before_av_one_third  row_courses first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding avia-link-column av-column-link column-top-margin” data-link-column-url=”/what-we-do/#training–development”>

    What I have found in the element inspector is that the issues with the updated site relate to;

    1. The “.flex_column.av-bg5p2-8b8a6aaa113dfa980309a10de497638b css in each column – This style DOES NOT show at all in the old site? When I remove the PADDING from this element in the Updated site…… the columns look 99% the same as in the old site &

    2. I removed “Position – inherit” from the “Find Out More” links row course css and that fixed that, so those 2 changes made the new site look 100% like the old.

    Can you help with the two points above?

    Your suggestion to test updates on a Staging site doesn’t really get us any closer to fixing the problem? I guess I could always just restore the live site from a backup and go back to the start, which I’m willing to do.

    OR we could use the staging site as the example of what IS working and update the Live site accordingly. Either way we’re still dealing with the same issues, which is what I’m trying to fix.

    Thanks in advance

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372846

    Hi Rickard,

    I’ve found & changed after_submenu_1 (for the Home Page) in the Styles.css file and the colour does indeed come back, thanks!…however, the alignment of the content boxes is still not correct and the rest of the page customisations are still missing?

    Obviously all of the custom styling has all been done in the site files because of the various custom requirements of the content boxes in the first section and other sections below……it’s not just the colour that has been customised……If you look closely at the two versions of the home page you’ll see what I mean.

    I’m not clear on why the ID would have changed ONLY on the home page either? Shouldn’t having a child theme prevent that? The other pages havent lost their customisations so I’m not clear on why the difference….

    1. Do you know what is causing the other page elements to not work? How should I detect those?

    2. Are you suggesting that all “after submenu #” should be changed to after_grid_row_# &

    3. What’s the best way to be clear on which ID’s have changed in the NEW update so I can update the Styles.css accordingly?

    Thanks in advance

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372728

    Ok, please see staging site details below.

    Please let me know what you think has happened with the update to break the home page.

    Please let me know if the info below is not sufficient for you to provide that support.

    Thanks in advance

    Please NOTE: The staging site has NOT been updated to PHP 8 and is running an older version of Enfold (4.5.7) as per what was working on the site before updating Enfold. You’ll see that the home page loads as expected now…..

    • This reply was modified 2 years ago by CBurgo.
    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372580

    Hi Rickard,

    Thanks for the update.

    1a I have tried copying an older site backup to STAGING…… but that site now shows a Critical Error when trying to load the page……which was the original issue I was trying to deal with re the update to ENFOLD….. I will try to find out what is causing the critical error and come back to you.

    1b. SHouldn’t the CHILD THeme Custom Styling STILL WORK despite the update? If you look at the HOME Page link that I shared, the Custom code is NOT working, but if you look at the /academy page I shared, it IS Working? Look at the various pages on the site, the CSS is working on ALL BUT THE HOME page?

    QU – Why would it work on some pages but not the HOME Page? That seems to be the only issue? Do you have any thoughts on this one?

    2. It’s very strange that the Transparent Header has now somehow been selected, when PRIOR to the update, the coloured Logo showed, so either the styling was working before the update OR the header was not transparent on those pages but has somehow become transparent after the update?

    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372463

    Hi Rickard, 

    It seems like we’re getting crossed wires here, sorry if I haven’t been clear enough.

    Re your questions;
    1. “…I can’t see any background colours set on the front page, did you add those with custom CSS as well?….”

    That’s what I’m saying……the background colours have disappeared since the update. please see the screenshot below of what the homepage SHOULD Look like (ie as it was BEFORE the update) – you’ll note the light grey banner colour down the page, along with a curved line version of the separator towards the bottom. 

    https://drive.google.com/file/d/12XJkFW2ocSiqnH-uvQTF8spYrEuNhsVK/view?usp=sharing

    This is the styling I’m trying to get back from before the update and yes, I believe it was set in the child theme styling.

    2. “…The white logo is set under Enfold->Header->Transparency Options…..”

    Yes, I understand that is where the White logo is set, per my email…… But the standard page logo SHOULD NOT be the White Version – it should be the coloured version………See this screenshot – https://drive.google.com/file/d/11vK8vb_Z84qhHPaPw0ok6JxrrVtbrZg7/view?usp=sharing

    PRIOR to the update, when the screen first loaded, prior to any scrolling, the COLOURED logo appeared, as per the Enfold Child->Theme Options->Logo. 
    Post the update, the white logo has now been inserted at the top of the page – we did NOT make this change??? and I’m not clear on why the white logo is now showing at the top, instead of the coloured version?

    Its like on ANY of the pages with custom Styling (/home, /academy, etc) the logo being called is WHITE – see https://www.greatmanagers.com.au/academy/

    But on any of the pages where there is no stying, the CORRECT coloured logo is being called – see https://www.greatmanagers.com.au/resources/#free-training

    Can you clarify the above please?

    Thanks in advance

    Cameron

    • This reply was modified 2 years ago by CBurgo.
    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372356

    Ok, thanks Rickard,

    I added the row courses inherit code into the Style.css folder and it has “Unjumbled” the element, but all of the background colours of page sections are still missing?

    The issue only seems to be a problem on the HOME PAGE – other pages still have section background colours. Any ideas on how to get the background colours back on the home page?

    Also, the LOGO in TOP LEFT hand corner has somehow reverted to an ALL WHITE version of the logo???? Its like the theme is selecting this Transparent Logo in the Advanced Styling – https://www.greatmanagers.com.au/wp-content/uploads/2020/10/logo-light.png instead of THIS logo which is nominated in the Theme Options – https://www.greatmanagers.com.au/wp-content/uploads/2018/07/Great-Managers-Logo-Website-Header.png

    Not sure what is causing all these glitches?

    Thanks in advance

    • This reply was modified 2 years ago by CBurgo.
    • This reply was modified 2 years ago by CBurgo.
    • This reply was modified 2 years ago by CBurgo.
    in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1372139

    Ok, thanks Rickard,

    Do you have any thoughts on why the styling worked Before the update, but seems to be broken After the update?

    ie Why doesn’t the styling in the Child Style.css file work for the element I shared with you via the screenshots?

    Is there anything we can do to fix the element so it displays as it did previously?

    Thanks and regards

    Cameron

    • This reply was modified 2 years ago by CBurgo.

    Thanks Rickard,

    Here’s what it looks like now, POST update

    https://drive.google.com/file/d/1ZyS-yl4bRISK0xSk2x9WzymxL9lXCWJh/view?usp=sharing

    Here’s what it SHOULD Look like and did look like PRE update

    https://drive.google.com/file/d/1pGkw012EJ0taj_OUvvRWzczNvugqVxTV/view?usp=sharing

    You can see the elements are shorter and the light grey to the background of the column elements is now missing.

    Can you clarify whether the styling that you’ve quoted is currently IN the php files? In your previous email you mentioned that “….Your old files are still in the child, if you should need to copy something from them…..” Are you saying that the (row courses) styling you’ve quoted has NOT been copied into the new Header/Footer.php files????

    Thanks in advance

    Cameron

    Thanks Rickard,

    The Footer looks good now, thanks for your help.

    However, the update has definitely broken some of the page elements……

    Eg – Just below the top fold on the HOME PAGE (greatmanagers.com.au) there is a 3 column element that has

    Training & Development
    Coaching & Mentoring
    Survey & Assessment

    These have been broken in that all the COPY under the image is compressed and the Find Out More link is covered by the other copy?

    I have a screenshot of what the section look like, if there is a way for me to share that with you?

    There are other elements on the page that have changed as well………

    Can you clarify exactly what has changed in the Child Theme files? Is it ONLY the Header and Footer Files?

    Thanks in advance
    Cameron

    Sure can,

    Please see below

    Hi Rickard,

    I have reverted the site to a backup point and checked the themes folder which looks normal now. Please proceed with the update.

    P.S – I could not seem to see any way to update the Enfold Theme via the plugin, when it was installed…….not sure if that’s related to the themes folder issue, but all themes were up to date, with no option to update them…..

    Hi Rickard,

    Thanks for your help.

    Can you be a bit more specific with what you want me to do?

    I added the Market Plugin you suggested and all it seemed to do was add 24 versions of the Enfold Theme to my Themes page?

    As I mentioned, the Enfold parent theme on my site is ALREADY showing as 2.5.1?

    What is the market plugin supposed to do, exactly? And what, exactly, are you suggesting I need to update? Enfold is already 2.5.1????

    Hi Rickard,

    Thanks. Had I not uploaded the latest footer and header.php files correctly?…….

    Either way, I have added the token to the child theme as suggested but that didnt seem to make any difference……

    The Child Theme Update sections still says “….No Updates available. You are running the latest version! (4.5.7)….”

    So, I’m not clear on your next suggestion to update to 5.2.1

    Are you suggesting that the CHILD theme should be updated to 5.2.1??? (If so it would lose it’s customisations, correct?)

    If you’re not suggesting that, the Parent theme is already 5.2.1?

    Can you take a look please?

    Thanks in advance

    Cameron

    Hi Rickard,

    Please see SFTP below

Viewing 30 posts - 1 through 30 (of 67 total)