I have worked out what the issue was and you may well want to keep a note for future clients’ cases?

My server was being attacked and the server hosts turned on ModSecurity which was the cause of the non-display of the framework.I had to turn off Mod Security in the Cpanel to edit the site and then turn it back on to protect the site.

The strange this is that if I want to edit a News / Blog Post this is fine, the Avia Editor displays correctly.
But when I try and edit a ‘Page’ or more importantly a ‘Portfolio’ item it just spins?

I have taken a copy of this site and uploaded it onto my own server to see if it replicated this issue and yes it did.
I use All In One Backup which pretty much grabs everything and then installs it into the server space created.
When I tried editing a text box I had the same issue, the text box was incorrect.

I have over twenty installations of Enfold on my server and I have never had this issue before – the server I took the site from was Reg123.co.uk and I can only guess that they are using a different ‘flavour’ of WordPress if such a thing exists??

I know that previously they have Divi Builder on here and WP Bakery & Redux Framework or something similar which might have screwed it all up?

Will this resolve the issue – I see even after the Beta Upload the text box is still displaying incorrectly?

I have changed the FTP Password – The initial one had a £ in it which the server did not like!

Yes please do whatever you want to test this – without the original text box I’m completely stumped so anything you can do would be gratefully received.

Hi Vinay
This is a screenshot of the footer that is working correctly on the mobile – the three footer columns are stacking one on top of the other
https://www.cleanmonmouthshire.co.uk/wp-content/uploads/2020/01/correct-Footer.jpg

This is a screenshot where the three columns are trying to sot side by side on a mobile, which is the issue I am having?
https://www.cleanmonmouthshire.co.uk/wp-content/uploads/2020/01/Incorrect-Footer.jpg

I am wondering if it is something to do with the full-width slider as these seem to be the pages that are affected? If so how do I put this right as I have neven noticed this before and this is about my 25th Enfold site?

Regards
Ben

It would be really useful to get a reply on this – I have over 16 sites running Enfold and they are dropping like flies – I need your feedback if possible, please

Yigit – As always you are amazing!
Thanks So Much!!
Ben

Sadly this still has not worked :-( Still reporting the old version

Hi Mike
I did as you suggested and deleted all of the plugins.
Once they were deactivated I obviously couldn’t see the woocommerce elements (as in the rooms that would be available to book) so I just enabled woocommerce. in just enabling this I have the issue that the pages stay blank so clearly, it’s a woocommerce issue but I need woocommerce to make the theme work correctly?
What do I do now?
Best Regards
Ben

And that is why I love this theme and its support so much!
I think you have cracked it Rikard!!
Have disabled and deleted a fair amount of unwanted plugins that came with a previous theme (I then got brought on to make a new site) and used Enfold – So I guess all the SiteOrigin stuff came with the other theme so have disabled and deleted it.
I am hopeful that this has now resolved the issue – early test seem good.
Once again Rikard you guys are fantastic.
Thanks
Ben

Hi Rikard
I have another three issues on the site as follows:
1. I have tried turning off the debud but cannot find the wp-config.php file to add the line of code, could do with this being disabled if possible please? i tried following the instructions but got nowhere.
2. The Menu has changed and I have no idea why? in the drop downs from the About section of the site they used to align beautifully vertically one on top of another, now for some reason, they are all lining up horizontally? All I want to the menu to go back to how it displayed vertically on drop downs.
3. I am still having to change text several times before it will hold the change and allow me to save the page – something is horribly wrong and not I am due to change body text all over the site when i try the SEO changes I am loathed to have to try and make the changes again and again and again before they save and publish.

Thanks Again
Ben

Hi Rikard
I updated the theme but alas no change – I still get the error.
I have posted the FTP details as requested – If you can resolve this it would be much appreciated.
I thought that it might be an issue with any pages that have a masonry gallery on them so I tried making a simple text change on the dining page: https://www.parade-house.co.uk/dining/ I just added an ‘s’ into a block of text and this worked fine and saved ok. I say it worked fine it actually didn’t really – I had to go into the text block, make the change and then save it. when I came out of the text box editor the text had not changed. I had to make this same change a further 3 times before the changes took place so I am guessing that there is a bigger underlying problem site wide here?

Hope you can help get this resolved – As I have said previously the level of support with ‘Enfold’ is unparalleled which is why I have purchased it around 5 times myself.
Thanks
Ben

Hi Rikard
It is when I save the homepage that I have seen the error.
Best Regards
Ben