Page 84 – Support | Kriesi.at – Premium WordPress Themes

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January 23, 2019 at 1:41 am in reply to: Post count number styling in archive page #1057520

Basilis
Inactive Moderator

Hi,

HOw do we access this IP?
Can u please give us some more details?

Best regards,
Basilis

January 23, 2019 at 1:39 am in reply to: product_page shortcode #1057517
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 4:45 pm in reply to: Envato Private Token Error #1057298

Basilis
Inactive Moderator

Hi,

We are sorry for that – we might have changed something on the Envato page and we have not been notified.

Best regards,
Basilis

January 22, 2019 at 1:39 am in reply to: CSS file merging and compression #1056981
Basilis
Inactive Moderator
Hey servicedock,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:39 am in reply to: The Events Calendar PRO not working fine on mobile #1056980

Basilis
Inactive Moderator

Hey hanssmeijsters,

The links seems to be hidden from the plugin on mobile.
You can contact the plugin author, I am sure they will be able to help further.

Best regards,
Basilis

January 22, 2019 at 1:37 am in reply to: Ajax Search Ordering #1056978

Basilis
Inactive Moderator

Hey Chris,

Here are some of the hooks which we include

Search

and u will be able to use them for your requirement and needs.

Best regards,
Basilis

January 22, 2019 at 1:36 am in reply to: No child theme? #1056977

Basilis
Inactive Moderator

Hey dorisb123,

Yes, unfortunately you will loose any changes you might have done, if not have been used from started.

Best regards,
Basilis

January 22, 2019 at 1:34 am in reply to: Can't Edit in Texboxes as Text is visualised with all the HTML tags #1056976
Basilis
Inactive Moderator
Hey campestrindanilo,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:33 am in reply to: Video auf Website #1056974

Basilis
Inactive Moderator

Hey Bettina,

Would be perfect if you can post it on English for us – translation not works properly.

Best regards,
Basilis

January 22, 2019 at 1:32 am in reply to: Social icon profiles in sidebar widget #1056973

Basilis
Inactive Moderator

Hi,

That means you are having caching problems. Have you tried clear it on your current installation?

Best regards,
Basilis

January 22, 2019 at 1:28 am in reply to: Translagte Read more to Lees meer #1056972

Basilis
Inactive Moderator

Hey Dewebontwikkelaar,

You can use a plugin, example like Loco Translate which should be possible to be used from yu for that.

Best regards,
Basilis

January 22, 2019 at 1:28 am in reply to: Shorten titles to xx characters #1056970

Basilis
Inactive Moderator

Hi,

Unfortunately we do not support all available plugins, so it makes sens that we need the plugin author to make their plugin work our theme :)

Best regards,
Basilis

January 22, 2019 at 1:27 am in reply to: Enfold 4.5.2 buggy with Avia Layout builder #1056969
Basilis
Inactive Moderator
Hey kitty,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:26 am in reply to: Unable to upload flaticon pack to Enfold #1056968

Basilis
Inactive Moderator

Hi,

Unfortunately yes.
But your idea is really good, we will be able to move it forward with our developers.

Best regards,
Basilis

January 22, 2019 at 1:25 am in reply to: Validating personal token #1056967

Basilis
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Basilis

January 22, 2019 at 1:19 am in reply to: header logo gets cropped when shrinking on sticky #1056965

Basilis
Inactive Moderator

Hi,

Thank u for sharing the code! :)

Best regards,
Basilis

January 22, 2019 at 1:19 am in reply to: table description in the single-product page #1056963

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

January 22, 2019 at 1:18 am in reply to: Parallax graphic effect not showing on smartphone #1056962
Basilis
Inactive Moderator
Hey bubu,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:18 am in reply to: Datepicker – kalender not showing in contact form #1056961

Basilis
Inactive Moderator

Hi,

What plugin are you using?

Best regards,
Basilis

January 22, 2019 at 1:17 am in reply to: Instagram widget not working and Removing "powered by Enfold WordPress Theme" #1056960

Basilis
Inactive Moderator

Hi,

Can u please remove all the info and try add them again, so we can see what will be the results?

Best regards,
Basilis

January 22, 2019 at 1:16 am in reply to: Picture Quality #1056958
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:15 am in reply to: Screenreader support #1056957

Basilis
Inactive Moderator

Hey xansdesign,

We have it on our task list, to be implemented after some time as Accessibility release for enfold.

Best regards,
Basilis

January 22, 2019 at 1:15 am in reply to: Header background resizing #1056956
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
January 22, 2019 at 1:14 am in reply to: Cell Margins #1056955

Basilis
Inactive Moderator

Hi,

You can use it by creating a function that call the shortcode.
Now how to code it, the size depends on what you are going to use and what screen you want to target…

Best regards,
Basilis

January 22, 2019 at 1:06 am in reply to: Cookie Consent Message constantly showing up #1056953

Basilis
Inactive Moderator

Hi,

I have done the change for u :)

Best regards,
Basilis

January 22, 2019 at 1:06 am in reply to: Error message on wp-admin after upgrade to Enfold 4.5 #1056952

Basilis
Inactive Moderator

Hi,

Can I delete the cache file on wp-content file?
It seems that u had an other plugin around.

Best regards,
Basilis

January 22, 2019 at 1:03 am in reply to: Increase columns for upsells and cross-sells products #1056951

Basilis
Inactive Moderator

Hi,

It seems that the function is not executing properly. Do allow us some more time.

Best regards,
Basilis

January 22, 2019 at 1:00 am in reply to: REST API missing content after title if using ALB in a POST #1056949

Basilis
Inactive Moderator

Hey Julie,

That happens because we are loading the shortodes…
The best would be to have different pages who are only for the mobile application and they do not load ALB at all…

Best regards,
Basilis

January 22, 2019 at 12:59 am in reply to: Custom Advanced Layout Builder Elements #1056948

Basilis
Inactive Moderator

Hi,

@Kahil Thank u so much for providing back to the users!

Best regards,
Basilis

January 22, 2019 at 12:53 am in reply to: Several questions #1056945

Basilis
Inactive Moderator

Hi,

You are welcome!
Let us know if there is anything else we can do for you!

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 2,491 through 2,520 (of 17,695 total)

← 1 2 3 … 83 84 85 … 588 589 590 →