Page 423 – Support | Kriesi.at – Premium WordPress Themes

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September 4, 2016 at 10:16 pm in reply to: Double Lightbox #681868

Basilis
Inactive Moderator

Hey!

I am sorry but no.
Best solution is to create a custom solution, that can be keep trigering on the essentials grid plugin options.

Thanks a lot

Regards,
Basilis

September 4, 2016 at 10:04 pm in reply to: Excerpt of my blog's articles disappear #681866

Basilis
Inactive Moderator

Hi alexandredb!

Can you please provide us also backend access, so we can give it a look and understand the issue?

Thanks a lot

Regards,
Basilis

September 4, 2016 at 9:54 pm in reply to: Avia Editor shows just loading symbol #681865

Basilis
Inactive Moderator

Hey elsadenmark!

It seems that your hosting company has a limited php memory allowed.
Please ask them to increase at 256M and let us know if that fixes the issue.

Thanks a lot

Best regards,
Basilis

September 4, 2016 at 9:32 pm in reply to: text in Masonry #681864

Basilis
Inactive Moderator

Hey rotaryerin!

We are sorry but that is a customisation of our theme and not part of our support policy.
Please consider to hire someone from a web site like codeable.io to assist you further.

Thanks a lot

Regards,
Basilis

September 4, 2016 at 9:23 pm in reply to: How to place a text infront of logo #681862

Basilis
Inactive Moderator

Hey!

Can you please share a screenshot for us, so we can understand the issue?
Thanks a lot for your patience

Cheers!
Basilis

September 4, 2016 at 9:22 pm in reply to: Gallery with caption below #681861

Basilis
Inactive Moderator

Hi Marcel!

That depends on the styling. and at the moment kriesi has not styled / made the gallery like that.

How to Add Caption to Images in WordPress

Take a look at the tutorial here, it might be helpful for you.

Regards,
Basilis

September 4, 2016 at 9:17 pm in reply to: Read more doesn't work #681860

Basilis
Inactive Moderator

Hey!

Yes that is correct, it can be used like that.
Please do let us know if we can help you further.

Best regards,
Basilis

September 4, 2016 at 9:14 pm in reply to: Google Map Multimedia Element Not Working #681859

Basilis
Inactive Moderator

Hey ramonolivencia!

Please follow our documentation t have it fixed as issue

How to register a Google Maps Api key

Please check how the domain should be added, which is an important part.

Best regards,
Basilis

September 4, 2016 at 9:13 pm in reply to: Footer/Post Slider On Home Page Not Working In Mobile View #681858

Basilis
Inactive Moderator

Hey!

Please feel free to let us know if we can do anything else for you.
We hope next time we can assist faster.

Thanks a lot

Best regards,
Basilis

September 4, 2016 at 9:13 pm in reply to: Accessible Poetry – add fonction to body tag #681857

Basilis
Inactive Moderator

Hi

Please do let us know if you need anything else, by creating a new support ticket.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 9:05 pm in reply to: Internal Server Error Code 500 detected by Googlebot on 3 ENFOLD php files #681856

Basilis
Inactive Moderator

Hi!

That is normal.
Google should not be able to access those files at all, that is why you see that error.
Nothing you have to worry about – at all.

Thanks a lot for pointing it out although

Cheers!
Basilis

September 4, 2016 at 9:04 pm in reply to: I can't add a product to cart in this Theme (woocommerce) #681855

Basilis
Inactive Moderator

Hi!

Please disable all of your plugins and give it a try again.
It seems that there are some conflicts into the installation.

Thanks a lo

Cheers!
Basilis

September 4, 2016 at 8:39 pm in reply to: Event Calendar WD #681850

Basilis
Inactive Moderator

Hi!

Thanks a lot for letting us know, we do appreciate that a lot.

Best regards,
Basilis

September 4, 2016 at 8:38 pm in reply to: Pagination on One-Pager does not work #681849

Basilis
Inactive Moderator

Hey Marcel!

Can you please disable any plugins that are active, and give it a try?
THanks a lot

Regards,
Basilis

September 4, 2016 at 8:09 pm in reply to: 2 Problems with the editor #681843

Basilis
Inactive Moderator

Hey avshlomi!

It seems that it is an issue based on the server.
Please ask your web hosting company, to increase the php memory limit to 256M and that will for sure fix your issue.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 7:22 pm in reply to: Problems with Posts #681838

Basilis
Inactive Moderator

Hey!

Please ask your hosting provider, to change the php memery limit to 256M and let us know if that solves your issue.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 7:21 pm in reply to: Tag Cloud widget display #681837

Basilis
Inactive Moderator

Hi tremblayly!

That depends on the styling but also on the usage.
To have it look like that, you need to have different about of tags used in different topics,so based on the amount of usage, they will do change.

Please let us know if thta is clear for you.

Thanks a lot

Regards,
Basilis

September 4, 2016 at 7:18 pm in reply to: Enfold 3.7.1 – IFrame Mouse and Touch Stops Working when mobile menu appears #681836

Basilis
Inactive Moderator

Hey!

Can you please consider to contact the plugin developer and let us know his opinion for the issue.

Thanks a lot

Best regards,
Basilis

September 4, 2016 at 7:17 pm in reply to: Logo size #681835

Basilis
Inactive Moderator

Hey nanetu!

The issue is that your logo is really huge, to be used properly.
Pleease conside to fix the size to be something properly define, so you can use it correctly.

Thanks a lot for your understanding

Cheers!
Basilis

September 4, 2016 at 7:16 pm in reply to: Responsive background image in color section #681833

Basilis
Inactive Moderator

Hi!

Once again @Guenni007 has nailed it with his reply.
Please do follow his steps and if there is an issue, let us know and we will see how we can help further.

Thanks a lot for your understanding and patience

Cheers!
Basilis

September 4, 2016 at 7:13 pm in reply to: Masonry blanks at wrong place #681832

Basilis
Inactive Moderator

Hi!

Seems the email has been deleted?
Please check and let us know.

Thanks a lot

Best regards,
Basilis

September 4, 2016 at 7:09 pm in reply to: Google Map API problem? Broken again with WP4.6 #681830

Basilis
Inactive Moderator

Hi!

Please each one, create a different ticket, so we can check.
The solutions provided to the forums ( if you do a search ) and the documentation

How to register a Google Maps Api key

please note that you use the domain with the correct option we have.

Thanks a lot

Best regards,
Basilis

September 4, 2016 at 6:47 pm in reply to: How do I disable WordPress/Enfold Lightbox but retain plugins lightbox effect? #681829

Basilis
Inactive Moderator

Hey!

Please do not hesitate to create a new ticket for us, if you need anything else.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 6:37 pm in reply to: Collapsing Archives by Year, Month, Post-title #681828

Basilis
Inactive Moderator

Hi!

Please take a look here
https://wordpress.org/plugins/better-archives-widget/

and let us know if that works out for you.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 6:26 pm in reply to: question #681825

Basilis
Inactive Moderator

Hi honestgraphics!

We do take care of all the tickets, if you posted once inside, it will be stay in the line and we will recheck it after.
Posting inside again and again although, it drives the ticket to the bottom and we can not check it.
Please be patience and we will do reply to the ticket based on the que support.

Thanks a lot

Cheers!
Basilis

September 4, 2016 at 6:21 pm in reply to: Avia Layout Builder – Code Block creates wrapper HTML I don't want #681824

Basilis
Inactive Moderator

Hey!

Please make sure the element @Guenni007 is selected, so it can be working properly.

Thanks a lot

Regards,
Basilis

September 3, 2016 at 10:28 pm in reply to: Pinch to Zoom on iPad Pro #681703

Basilis
Inactive Moderator

Hi MaryTV!

It should as it is the same setting!
We do not have an iPad to try it out, so can you please check to create a video maybe for us?

Thanks a lot

Best regards,
Basilis

September 3, 2016 at 9:25 pm in reply to: permanent link on blog page #681693

Basilis
Inactive Moderator

Hey!

I loaded the web site and I could not located the pencil.
Can you please show us with a screenshot?

Thanks a lot

Best regards,
Basilis

September 3, 2016 at 9:23 pm in reply to: Portfolio thumbnail changes #681692

Basilis
Inactive Moderator

Hey Rachel!

Those are some customisations that are outside of our main support.
Please consider to contact a freelance, who will be able to assist you further with that work.

Thanks a lot

Regards,
Basilis

September 3, 2016 at 9:22 pm in reply to: Search bar #681691

Basilis
Inactive Moderator

Hey!

Fill the following also:

#header_meta #searchsubmit {
height: 28px
}

and let us know if everything is smoothly now!

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 12,661 through 12,690 (of 17,695 total)

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