Page 410 – Support | Kriesi.at – Premium WordPress Themes

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October 16, 2016 at 4:22 pm in reply to: Theme update to version 3.8 error #699632

Basilis
Inactive Moderator

Hi mosaicmediaeu!

Please check either your Envato API Access or your wp-content folder if it has CHMOD of 775.

Let us know if that will help

Regards,
Basilis

October 16, 2016 at 4:20 pm in reply to: Calendar rows above in dashboard (Edit page) #699631

Basilis
Inactive Moderator

Hi Roberto!

That seems to be something of a plugin.
Please do play around with them, so you can find what needs to be modified and what not.

Thanks a lot

Best regards,
Basilis

October 16, 2016 at 11:00 am in reply to: Mobile header issue #699530

Basilis
Inactive Moderator

Hi matelko2003!

I have loaded your web site and I could not locate any type of issue.
Can you please clear your cache and give it a try?

Thanks a lot

Cheers!
Basilis

October 16, 2016 at 10:57 am in reply to: Slider cut off on mobile #699528

Basilis
Inactive Moderator

Hey Epic!

We would like to help you, but we do need access to your web site URL, so we can understand the issue and provide any css
that we can to help you out

Regards,
Basilis

October 16, 2016 at 10:51 am in reply to: Color from Buttons spilling into submenu #699521

Basilis
Inactive Moderator

Hi!

Please make me a screenshot what you want to do, so we can understand and help you further

Best regards,
Basilis

October 16, 2016 at 10:49 am in reply to: Enfold Gym footer #699520

Basilis
Inactive Moderator

Hi!

I have loaded the web site and I could not see the widgets.
Please point us out which page.

Cheers!
Basilis

October 16, 2016 at 10:47 am in reply to: Changed site URL – Enfold no longer works on back end #699518

Basilis
Inactive Moderator

Hey!

Happy we could shorted out.
Please feel free to let us know if you need anything else.

Best regards,
Basilis

October 16, 2016 at 10:33 am in reply to: I want to my site is build like enfold-travel/ #699506

Basilis
Inactive Moderator

Hey lindseyellenberger!

You can go to the Theme Options -> Settings and from there you can import any of the demos you want.
Let us know if we can help you with something else

Best regards,
Basilis

October 16, 2016 at 10:30 am in reply to: Menus appearing differently #699503

Basilis
Inactive Moderator

Hi matthew-grindrod!

Please check your settings and see if you have activated the mega menu option and that is why it does not look right.
Check and let us know if we can do anything else

Cheers!
Basilis

October 16, 2016 at 10:28 am in reply to: how to remove this blog category #699502

Basilis
Inactive Moderator

Hey Armstrong88!

That one you have marked, is a specific category that you do not want to have inside the loop?
I am sorry but it is not clear what you need to achieve.

Regards,
Basilis

October 16, 2016 at 10:26 am in reply to: Reduce widget spaces + align in center #699500

Basilis
Inactive Moderator

Hey Sadegh!

Can you please let us know what screen size is that, I resized my browser and I could not locate that size.

Thanks a lot

Regards,
Basilis

October 16, 2016 at 10:14 am in reply to: Custom Images for Hotspots #699498

Basilis
Inactive Moderator

Hey!

We are sorry for the delay.
Cam you please provide us a link to your hostspot and then an example of what you want to do maybe with a screenshot.
We can see if you can target with CSS and replace the images.

Thanks a lo

Best regards,
Basilis

October 15, 2016 at 7:28 pm in reply to: Layer slider problems: homepage slider doesn't appear #699405

Basilis
Inactive Moderator

Hey alididon!

Please disable all of the active plugins and try again.
Make sure that you assign a proper slider, that is working properly.

Please do let us know if that does ot fix the issue

Best regards,
Basilis

October 15, 2016 at 7:19 pm in reply to: Lightbox Title links #699403

Basilis
Inactive Moderator

Hey!

The mansory page is not loading now, are u facing any issue?

Best regards,
Basilis

October 15, 2016 at 7:14 pm in reply to: Slider Pictures are not showing up!!! #699402

Basilis
Inactive Moderator

Hey!

That is because of loading speed issue. The images take time to load the web site.
You will have to optimise either the site, or remove those images compress them and reupload them.

Let us know if we can do anything else

Best regards,
Basilis

October 15, 2016 at 7:05 pm in reply to: Google font works only in chrome: not in IE, Edge or Safari (also on ios) #699399

Basilis
Inactive Moderator

Hey!

Your site seems to be cached and that cache is not allowing your changes to go live.
Can you please disable WPRocket while you work, so we can also be able to help you?

Thanks a lot

Cheers!
Basilis

October 15, 2016 at 7:03 pm in reply to: Menu on mobile #699398

Basilis
Inactive Moderator

Hi alididon!

Can you please let us know what mobile device you are using, what OS and what you mean by not working
so we can be able to guide you with support?

Thank you

Regards,
Basilis

October 15, 2016 at 6:59 pm in reply to: Posting a support question #699395

Basilis
Inactive Moderator

Hi!

Can you please show me with a screenshot whcih are you mean?

Thanks a lot

Cheers!
Basilis

October 15, 2016 at 6:58 pm in reply to: Color in the header accordion #699394

Basilis
Inactive Moderator

Hey André!

Go to your Custom CSS and use the following CSS class

.togglecontainer .single_toggle:first-child .toggler {
background: #000;
}

and let me know if we can do anything else to assist you.

Thanks a lot

Cheers!
Basilis

October 15, 2016 at 6:48 pm in reply to: Remove mini-text elements from post comments form #699390

Basilis
Inactive Moderator

Hi tremblayly!

Yes, it works on debuger.
Can you please paste in Theme Custom CSS position at Theme Settings so we can see if it will work from there?

Thanks a lot for your understanding

Cheers!
Basilis

October 15, 2016 at 6:37 pm in reply to: Color from Buttons spilling into submenu #699388

Basilis
Inactive Moderator

Hey j-keogh!

There is the following CSS Class
#top .header_color .main_menu .menu ul li

which you have to also style, based on how you need.
But, from the design I see, I think the dropdown should have a background to the full submenu, which will brake a bit the words
and maybe a border below each of the word ( dashed maybe? ) so it can look good.

let us know if we can help further

Regards,
Basilis

October 15, 2016 at 6:29 pm in reply to: Advanced layer slider – new inability to save more than 2 slides #699386

Basilis
Inactive Moderator

Hey bwrlabwm2,

Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.

Best regards,
Basilis

October 15, 2016 at 6:22 pm in reply to: text-conflict in the blog! #699384

Basilis
Inactive Moderator

Hi Nicoletta_DUS!

It is because of the site of the text.
We can help you with that, can you please provide us a link so we can help you with a word-break CSS?

Thanks a lot

Regards,
Basilis

October 15, 2016 at 6:19 pm in reply to: Avoid opacity of image in equal height two fifth columns #699383

Basilis
Inactive Moderator

Hi!

No worries.
Please feel free to create a new ticket if you want.
We would also appreciate if you can also rate our theme at themeforest, we would really appreciate it!

Thanks a lot

Best regards,
Basilis

October 15, 2016 at 12:54 pm in reply to: Posting a support question #699363
Basilis
Inactive Moderator
Hey!

Please change it to the following and let us know if that will fix your issue
```
.header_color .main_menu ul:first-child > li {
background: white !important;
}
```
Thanks a lot

Best regards,
Basilis
- This reply was modified 8 years, 10 months ago by Basilis.
October 15, 2016 at 12:53 pm in reply to: Problem with external Links #699361

Basilis
Inactive Moderator

Hey!

Happy we could help.
Please feel free to let us know if we can do anything else for you, we will be happy to help.
We would also appreciate if you could rate the theme to themeforest, it is something we would appreciate a lot.

Thanks

Cheers!
Basilis

October 14, 2016 at 8:16 pm in reply to: How to remove sidebar widget and widget at bottom of Search Results page? #699285

Basilis
Inactive Moderator

Hey gagnelli!

Please share us the page, so we can target the page ID and we can help you.

Thanks a lot

Cheers!
Basilis

October 14, 2016 at 8:10 pm in reply to: Width of Container CSS element only on pages with sidebars #699283

Basilis
Inactive Moderator

Hey santanin!

You can use the following
https://codex.wordpress.org/Function_Reference/is_active_sidebar

to target the pages with sidebar and add a different style for them.
Let us know if we can do anything else for oyu, we will be happy to help.

Cheers!
Basilis

October 14, 2016 at 8:02 pm in reply to: Custom div and javascript within inner-container #699282

Basilis
Inactive Moderator

Hi!

Rene please feel free to let us know if we can do anything else for you.
We will be happy to help.

Cheers!
Basilis

October 14, 2016 at 7:15 pm in reply to: Display issue with Enfold theme and Event Tickets Plus by Modern Tribe #699275

Basilis
Inactive Moderator

Hey kkwasniewski!

Thanks a lot for contacting us.
We do not include any code like that into child theme, so you will have to modify it.
Now, as I understand, you want to show the form, inside Advanced Layout Builder?

Thanks a lot

Regards,
Basilis
Author

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