Forum Replies Created
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Hey IngridSpielman,
Not sure what are you referring, could you please provide us some details more. What is the Visual Artist Theme?
Best regards,
BasilisJuly 23, 2019 at 10:31 pm in reply to: Why is there a 'Pages' section in the footer when importing the 2017 Enfold them #1121278Hey HeadStudiosWeb,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHey IngridSpielman,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Well, please do as they migh let us know if there is a compatibility issue.
They are really good on helping when it comes to Enfold problems.Best regards,
BasilisHi,
Do you want to load different images on different tabs?
Best regards,
BasilisHi,
This is really strange. Where u put the code at the Child theme?
Best regards,
BasilisJuly 23, 2019 at 10:12 pm in reply to: Portfolio and item problems when publish product pages #1121267Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for letting us know, we appreciate it a lot
Best regards,
BasilisJuly 23, 2019 at 9:58 pm in reply to: Woocommerce product sorting options not working on product raster #1121264Hey alvaromasiammp,
Yea, this is an issue we are working to solve on an update, we appreciate your patience
Best regards,
BasilisJuly 23, 2019 at 9:58 pm in reply to: Avia Layout Builder not working with Plugin Popup Maker #1121263Hi,
You need to try it, and let us know for the results :)
Best regards,
BasilisJuly 22, 2019 at 11:12 pm in reply to: Masonry portfolio titles and excerpts not showing in mobiles #1121039Hey jjsabatino,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
What is your key? Add it to private content please
Best regards,
BasilisHey Nadège,
What is the link you are using? the Vimo link I do mean
Best regards,
BasilisJuly 22, 2019 at 11:11 pm in reply to: Coding – Massive Duplicate Content & Unneded Inline Code / GDPR #1121036Hi,
Are you refering that this code is bad?
Can you show us a statement from a laywer that says this?Best regards,
BasilisHi,
It should work for both web sites, I do not see the code on functions.php?
Best regards,
BasilisHi,
Please create a ticket of your own and ask for the beta and we will include a link for you there :)
Best regards,
BasilisHey transformmedia,
you can use for this page only the .blog class. Let us know if this works out for you.
Best regards,
BasilisHey zeadZeven,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Actually this seems to be an issue with the Builder and the new changes we have done. Allow us some more time please to try debug the problem
Best regards,
BasilisHi,
YEs you can use Rev Sldier with Enfold
Best regards,
BasilisHey netgo2017,
I just tried loading the web site and it does not load the zoom icon at all not even lightbox.
Best regards,
BasilisHi,
can you tty re-upload the files through FTP please?
Best regards,
BasilisJuly 22, 2019 at 10:57 pm in reply to: Enfold video player fullscreen button from hosted website #1121023Hey jamiebgp,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
I am trying to save the changes I do but it does not work, can u give us also server access?
Best regards,
BasilisJuly 22, 2019 at 10:55 pm in reply to: A different CSS style for mobile only for a part of the site ? #1121020Hi,
can u provide the access here also?
Best regards,
BasilisHey carosch,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Basilis -
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