Forum Replies Created
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Hi!
Happy we can help
Please remember to rate our theme at themeforest and feel free to let us know if we can do anything else.Thanks a lot
Best regards,
BasilisFebruary 7, 2017 at 11:11 pm in reply to: I think one of the websites I run may be hacked – Please Help #744130Hi robsdesigns!
Please update to latest enfold version, as we have released a patch and your issues will be fixed.
let us know if we can do anything else for you.Cheers!
BasilisHey JeffBianchi!
I loaded on my Chrome Browser at iPhone and everything was displaying properly.
Can you ask her clear her cache or try a different mobile browser?Thank you
Best regards,
BasilisHey!
Thanks a lot for letting us know!
Please remember to also rate enfold, we really appreciate your help!Let us know if we can do anything else.
Cheers!
BasilisHi!
Please feel free to let us know if we can help with something else with our theme.
We hope we can do more in the feature.Cheers!
BasilisFebruary 7, 2017 at 10:24 pm in reply to: Custom color in Special Heading content element not working #744113Hi!
Thanks a lot for letting us know.
Please feel free to let us know if you need anything else.Thanks a lot
Regards,
BasilisHi!
Can you please remove any plugins and custom CSS and check again?
Have you also disabled anything from the Theme settings?
Please go to Enfold theme options > General Settings and make sure“Fixed Layout” in Responsive Layout is not selectedRegards,
Basilis-
This reply was modified 9 years, 2 months ago by
Basilis.
Hey Rio1!
You can use a Shortcode with a button and change the link, to a file.
That is possible, have you tried it at all?Best regards,
BasilisFebruary 7, 2017 at 10:12 pm in reply to: Can't Select Media: Masonry Grid in Content Elements #744109Hi WisPak!
Can you please provide us backend access, so we can check your web site?
Thank you very much
Regards,
BasilisHi!
Can you pelase check your web site with a tool like
http://quirktools.com/screenfly/and let us know which exactly is the size you getting the error please?
Thank you
Regards,
BasilisHey jkmonitor!
Can you please share to us the web site link to so we can be able to understand what you mean?
Thanks a lotBest regards,
BasilisHi raisonbrands!
If you use the Portfolio function of Enfold it can work for you.
Have you tried that feature and it does not fit your needs?Regards,
BasilisHey rikv!
Please remove your cache and add the following CSS
#top .av-menu-button > a .avia-menu-text { border: none !important; }
Let us know if that will work for you.
Thanks a lotCheers!
BasilisFebruary 7, 2017 at 9:17 pm in reply to: [avia_codeblock_placeholder uid=] in search results #744090Hi!
Please take a look here
what Ismael is saying and let us know if it covers you.
Regards,
BasilisHey SarahKay09,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey!
Can you please show us your google concole, where you added your web site link
so we can be able to locate if the info there are properly?Thank you
Cheers!
BasilisFebruary 7, 2017 at 8:25 pm in reply to: ENFOLD: Gallery resizes thumbnails into squares, destroying the grid geometry #744065Hey!
Thanks a lot for letting us know, we do appreciate it a lot.
Please feel free to create a new ticket, if you need anything else.Regards,
BasilisHi BizRanker!
Can you please ask your hosting provider to increase, php memory limit to 256M and let us know if thta solved the issue?
Thanks a lot
Best regards,
BasilisFebruary 7, 2017 at 8:21 pm in reply to: Issues with Contact Form not delivering to assigned Email #744060Hi tivo_designs!
Can you please try a different contact form, like Contact Form 7 and let us know if that one works?
That way, we can know if the issue is on enfold or to a different form.Thanks a lot
Regards,
BasilisFebruary 7, 2017 at 8:19 pm in reply to: TRANSLATION: Translating only front end terms in POT file? #744057Hey MORTULGAAH!
You can use a plugin, like Loco Translate, find the terms you need and you will be able to translate them from there.
Let us know if we can do anything else for you.Thanks a lot
Best regards,
BasilisFebruary 6, 2017 at 11:15 pm in reply to: Sortable portfolio with lightbox that only displays selected category #743630Hey!
There is still no update for that, as it seems.
That is how things work out we are afraid at least for now.Thanks a lot for your understanding
Best regards,
BasilisHi!
Your pvovider is not telling you the truth, we are afraid.
Your web site is been directed somewhere
http://website.irisdepasse.nl/we can not know where and how although.
They need to fix it, it has nothing to do with the theme you are usingBest regards,
BasilisFebruary 6, 2017 at 8:48 pm in reply to: Enfold front page brocken ofter moving site to new server #743587Hi!
You are using a real old version of Enfold.
Can you please update and let us know if that will fix your issue?Thanks a lot
Best regards,
BasilisHi!
Thanks a lot for letting us know.
Please do create a new ticket, if you need somehting else.Thanks a lot
Regards,
BasilisHi!
Do you have any active plugin related to cache running?
Thanks a lot
Best regards,
BasilisFebruary 6, 2017 at 8:24 pm in reply to: Several questions (spacing + styling product slider, styling mobile menu) #743561Hey Skelt0r,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisFebruary 6, 2017 at 8:23 pm in reply to: Cannot turn off display of "Category" and "Comments Count" in Blog #743556Hi!
Want to share us exactly which one you want to hide, because Andys’ code does work.
A screenshot would be really helpful.Thanks a lot
Regards,
BasilisHey!
I tried load your web site and it gets me to
http://website.irisdepasse.nl/and not the proper web site
Cheers!
BasilisHey ballindigital!
Can you try a different address, lets say to the center of the town and let us know if that one works out?
Regards,
BasilisHey Antonio!
that depends, on where you add the excerpt space to your web site.
That will be loaded based on that.
If not, let us know with a link where you mean, so we can identify the element you use.Thanks a lot
Regards,
Basilis -
This reply was modified 9 years, 2 months ago by
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