Page 342 – Support | Kriesi.at – Premium WordPress Themes

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March 23, 2017 at 8:31 am in reply to: funtion error #765230

Basilis
Inactive Moderator

Hi dewasurya!

We do update layer slider together with Enfold.
Can you let us know what problem you have exactly, so we can be able to help you out?

Cheers!
Basilis

March 22, 2017 at 10:37 pm in reply to: LayerSlider error #765090

Basilis
Inactive Moderator

Hey!

Official Reply from LayerSlider Team:
You need to install the DOMDocument PHP extension or update your PHP version on your server. The new version uses phpQuery at several points and this library requires that PHP extension.
This is a common extension, which is a part of PHP by default. Some hosting services might disable it for some reason, but it shouldn’t be a problem for most of the cases. We are looking for ways how we could solve this, but at the moment that library and the plugin depends on this extension.

Best regards,
Basilis

March 22, 2017 at 10:35 pm in reply to: LAYERSLIDER creating issues with plugin updates #765089

Basilis
Inactive Moderator

Hi!

That is mostly an error thta the team of wordfance has to solve.
We have asked the layerslider team and wordfence to take a look and try help us.

We can only make sure for you that it is not hacked, as if it was Envato would remove it from codecanyon till it is fixed.

Thank you for your understanding

Cheers!
Basilis

March 22, 2017 at 8:40 pm in reply to: After deleting text block all page body disappear on frontend #765038

Basilis
Inactive Moderator

Hi!

What plugin are you using for the lang translations?

Cheers!
Basilis

March 22, 2017 at 8:37 pm in reply to: Trying to make menu font bolder #765037

Basilis
Inactive Moderator

Hey!

Please check the font, what font-weights it has and if you have also loaded from the font, those sizes.

Thank ou

Best regards,
Basilis

March 22, 2017 at 8:30 pm in reply to: Grid Row in Portrait on Tablet #765034

Basilis
Inactive Moderator

Hi!

Can you please add the code back and open a new ticket for us, so we can review it?

Thank you

Regards,
Basilis

March 22, 2017 at 8:09 pm in reply to: Social Icons and Arrows disappeared after Update to WordPress 4.0 #765028

Basilis
Inactive Moderator

Hey!

Please create a new topic for your issue, so we can be able to check it properly.

Cheers!
Basilis

March 22, 2017 at 8:05 pm in reply to: Layer Slider on boxed layout, broken after update? #765026

Basilis
Inactive Moderator

Hey SmithErick!

Here what I see
https://nimbus.everhelper.me/client/notes/share/825830/nttl0eolihcbftltbkt8

what browser are u using?
Tested with others?

Cheers!
Basilis

March 22, 2017 at 7:58 pm in reply to: just added enfold and widgets are missing #765023

Basilis
Inactive Moderator

Hey!

You are not missing something.
Some widgets are there and some below at the Inactive
You can take them from there.

Let us know if we can help with something else.

Cheers!
Basilis

March 22, 2017 at 7:48 pm in reply to: can't seem to install child theme #765019

Basilis
Inactive Moderator

Hi!

Happy you got it short out.
Please feel free to let us know if there is anything else we can do.

Thank you

Regards,
Basilis

March 22, 2017 at 7:48 pm in reply to: Animate and place logo and text over video while playing #765018

Basilis
Inactive Moderator

Hey!

That would require to add some delay to the elements, based on the time the video plays, after it can be triggered properly.

Regards,
Basilis

March 22, 2017 at 7:47 pm in reply to: Masonry Gallery – Is this layout possible #765016

Basilis
Inactive Moderator

Hi!

Yes, I get that, so the 5 is one that takes 2 rows on height, correct?

Cheers!
Basilis

March 22, 2017 at 7:46 pm in reply to: Static Shopping Cart Button #765015
Basilis
Inactive Moderator
Hi!

Try increase the number
```
.html_bottom_nav_header .cart_dropdown {
z-index:10000;
margin: -50px 0 0 0;
```
Cheers!
Basilis
March 22, 2017 at 7:41 pm in reply to: Javascript error / Google Map / ENFOLD #765014

Basilis
Inactive Moderator

Hi!

That was on documentation, thank you for spending your time to look at it.
Please feel free to let us know what else we can do for you.

Thank you

Cheers!
Basilis

March 22, 2017 at 7:40 pm in reply to: Support for CSS code to add scroll to tabs element #765012

Basilis
Inactive Moderator

Hi!

Here is what I see
https://nimbus.everhelper.me/client/notes/share/825800/83wwe97g97ukts0lzzub

there is no overflow at all.

Best regards,
Basilis

March 22, 2017 at 7:28 pm in reply to: Annoying advertisements from Layerslider #765004

Basilis
Inactive Moderator

Hi metafora29!

We are sorry if that looks anoying, but that is part of their sales service
They also have some nice features for those who do use a license key for the service.

We will be happy to help you with anything else, feel free to let us know

Best regards,
Basilis

March 22, 2017 at 7:23 pm in reply to: Enfold Theme #765002

Basilis
Inactive Moderator

Hey Katharina San!

You can register to the forums here and we will try help you with any of your issues.
Let us know what we can do for you.

Best regards,
Basilis

March 22, 2017 at 7:21 pm in reply to: Animate and place logo and text over video while playing #765001

Basilis
Inactive Moderator

Hi webWahine!

Yes you can do it most probably.
Adding a layer with each of th areas should be possible.
Try it and let us know if you are stuck anywhere and we will be happy to help you further.

Best regards,
Basilis

March 22, 2017 at 6:40 pm in reply to: Masonry Gallery – Is this layout possible #764976

Basilis
Inactive Moderator

Hey mrb1972!

You want 5, to always be the same image also?
Or just a big image?

Cheers!
Basilis

March 22, 2017 at 6:39 pm in reply to: Disable Pausebutton on fullscreenvideo #764974

Basilis
Inactive Moderator

Hi!

We will do report it out and see if Kriesi can do something for that
Thank you very much for letting us know and for using Enfold.

Best regards,
Basilis

March 22, 2017 at 6:36 pm in reply to: Enfold Easy Slider strips out UTM details from URL #764973

Basilis
Inactive Moderator

Hey!

No worries, we are happy you got it short out.
Please feel free to let us know if there is anything else we can do for ou.

Thank yu

Regards,
Basilis

March 22, 2017 at 6:27 pm in reply to: Tab section Enfold 2017 doesn't work on Safari #764967

Basilis
Inactive Moderator

Hey!

Please feel free to create a new ticket if you need anything else.
Thank you

Best regards,
Basilis

March 22, 2017 at 10:48 am in reply to: Avia Layout Builder doesn't drag elements #764691

Basilis
Inactive Moderator

Hi!

Can you please disable all plugins, clear your browser cache and give it a try again?

Thank you

Cheers!
Basilis

March 22, 2017 at 10:43 am in reply to: image behave like icon #764683

Basilis
Inactive Moderator

Hi janicenisha!

Thank you for using enfold.
Can you add a div around the image element, so we can be able to target it properly and make the proper adjustment? as the way the elements are now, that would be really diffucult.

Thank you

Best regards,
Basilis

March 21, 2017 at 11:22 pm in reply to: Change Content When Hovering Over a Grid Cell #764418

Basilis
Inactive Moderator

Hi!

You might find a way, if you consider to hire someone to help you with the task.
Our support policy ends somewhere here, regarding such type of modifications we are afraid.

Thank you for your understanding

Regards,
Basilis

March 21, 2017 at 11:20 pm in reply to: Adding Menu to WooCommerce Product Category and Single Pages #764416

Basilis
Inactive Moderator

Hi!

Your shortcode listed is wrong.
There are 2 shortcodes, one inside the other
That is not properly and that is why it brakes

Regards,
Basilis

March 21, 2017 at 11:02 pm in reply to: Title on hover in postslider #764414

Basilis
Inactive Moderator

Hey!

Yes ofc it is.
Can you please send us your link, so we can help you with the proper property please?
Thank you

Regards,
Basilis

March 21, 2017 at 10:59 pm in reply to: How to get & to display in correct font #764412

Basilis
Inactive Moderator

Hey!

can you please remove your cache so we can be able to help you?
Thank you

Regards,
Basilis

March 21, 2017 at 10:51 pm in reply to: Making the products the same height and adding more space between product rows. #764409

Basilis
Inactive Moderator

Hi!

Happy we can help.

Regards,
Basilis

March 21, 2017 at 10:51 pm in reply to: Custom social icon is displaying lower than the others #764408

Basilis
Inactive Moderator

Hi!

We would appreciate if you could also take a moment to rate our theme at Envato, we would really appreciate that!

Thank you very much for your kind words, feel free to open a new ticket if you need anything else.
Thanks a lot

Regards,
Basilis
Author

Posts

Viewing 30 posts - 10,231 through 10,260 (of 17,695 total)

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