Forum Replies Created
-
AuthorPosts
-
August 25, 2017 at 7:02 pm in reply to: parallax backgrounds in color sections do NOT move (they're static) on iPad! #844124
Hi,
Ι just checked my self also, and I can see the parallax working normally and the functionality to be executing as should.
Best regards,
BasilisAugust 25, 2017 at 7:00 pm in reply to: one button in mobile/burger menu is going to the WRONG video url #844123Hi,
Yea, seems that the video element is over-laping one the other – which is really strange, first time seen it.
Can I ask – can you put them in a total different position so we can test please?Best regards,
BasilisHi,
Your web site needs to be under SSL to work.
Please install an SSL and it will fix your issues.Thank you
Best regards,
BasilisHi,
I justr added a product to cart and everything worked fine
https://s.nimbus.everhelper.me/share/1080525/40hv4o3e910lbg4de4f3What is the issue exactly?
Best regards,
BasilisHi,
You would need some code to load them, you can follow the guide Sarah has suggested.Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
BasilisHi,
Please keep us updated for the result.
We appreciate your patienceBest regards,
BasilisHi,
Just loaded the page and can see all the buttons loading properly, can you share a screenshot for us please?
Best regards,
BasilisHi,
You cant change the schema with that way.
You would need to create a child theme, move the page.php file and the create an if statement, with the page ID, that can change the schema based on the page that is hosting the blog element.Best regards,
BasilisHi,
Happy you could solve it.
Please do let us know if there is anything else we can do for you.Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey GilsonLuiz,
can you please provide us FTP also?
Best regards,
BasilisAugust 24, 2017 at 8:36 pm in reply to: Use SmartSlider 3 in full screen instead of default slider #843679Hi,
We appreciate for letting us know.
Please feel free to create a new ticket if you need anything else.Thank you for using Enfold!
Best regards,
BasilisHi,
The problem is that – if it works once and then it stops, it is also hard for us to try identify the issue, if it comes and go.
It is really strange to happen in such frequency… Please do provide us a little bit more of time, so we can check further.Best regards,
BasilisHi,
Yeap, you are right.
That is because we are ” braking ” the grid. When we do that on one view it will brake eveyrthing.
I suggest either custom code a grid you need for that to work, or if you are going to work with enfold widgets, try to either match your design on the space that exists, or add custom html inside each widget, that with padding / margins you will position properly.Let me know if that works for you properly.
Thank you
Best regards,
BasilisAugust 23, 2017 at 10:11 pm in reply to: Center Align special heading so that lines still show #843303Hi,
Please go to the Theme Settings of Enfold, and you will be there to past the custom CSS
Best regards,
BasilisHi,
We are really sorry we cnould not help faster.
The problem is that when there are duplicated posts the post sequence is getting lost and we could not located.
We hope we will be able to help further with something else.In the mean time we appreciate posting the updated solutin.
Thank you
Best regards,
BasilisHi,
Have you done that and it work?
Can we close the ticket here?Best regards,
BasilisAugust 23, 2017 at 10:09 pm in reply to: Featured Image Bigger than Actual Image + Gallery Thumbnails Way Too Small #843298Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisAugust 23, 2017 at 10:09 pm in reply to: Change Text of german Read more link ("Weiterlesen") #843297Hi,
Happy we can help you out.
Please feel free to create a new topic if you need anything else from us.Thank you very much
Best regards,
BasilisAugust 23, 2017 at 9:45 pm in reply to: Contact Form Not Sending Emails Or Displaying 'Message Sent' Content #843288Hi,
I just tested the form, with email: (Email address hidden if logged out) and it worked just fine, you can check the email you recieved
Best regards,
BasilisAugust 23, 2017 at 8:40 pm in reply to: Different style of order buttons with using Event Tickets Plus and Woocommerce #843254Hey Alexander,
I can see that the area there, has not the proper CSS rules.
You can change that, by working it out and fixing with some custom CSS rules.
We are afraid that is outside our support policy although, so you should hire someone to help you out with it.Thank you
Best regards,
BasilisHey hasbeat,
The import should be there, while you uploaded the files.
Can you please provide us with backend access so we can take a look?Thank you
Best regards,
BasilisHi,
First can you please show me the page you are using the form
Secondly yes that can be created, but to do it, you would need some custom code.
That to be achieved – you hire someone to help you out with that process.Thank you for your understanding
Best regards,
BasilisHey foxwpfox,
Our German support is away right now.
We can help you faster if you provide us the content in English.Thank you for your understanding
Best regards,
BasilisAugust 23, 2017 at 7:37 pm in reply to: Google Map Not Displaying After Making Recomended Fix #843238Hi,
Oh – I just noticed and I am sorry for that.
The web site needs to be on https: so it can work properly.
You need a SSL certificate.Best regards,
BasilisHi,
P;ease add the following code
#top .avia-post-nav { display: none; }and it will work for you.
Thank you
Best regards,
BasilisHi,
It seems like a conflict on the loading of the element.
Can you please disable all plugins and give a try again, to see the results please?Thank you
Best regards,
BasilisHi,
You can disable those pages been scaned from google for example, by blocking them through .htaccess
That would work for you most probably.Best regards,
Basilis -
AuthorPosts
