Hi,

if you read their reply, you will notice that they just say ” we might have some server issues or configuration which we do not want to dig and find what it is, so just install that plugin “.

php mail() is been used over 10 years, from many applications even before WordPress come alive. WordPress it self just uses mail() inside the wp_mail() function…
Anyway, if the plugin option does solve the problem for you, then we are happy for that.

Best regards,
Basilis

Hey THP,

We have forward that to our developers so they can be able to add the Markup there also!
We appreciate your feedback on helping us make enfold better.

Best regards,
Basilis

Hi,

Can you please update to 4.2.3 and let us know if that would solve the issue?

Best regards,
Basilis

Hey mcraig77,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey larrystick,

Even if I removed the padding / spacing that exists, there is an iframe that pushes it down, that is why that space is there.
Can you use an image instead of an iframe?

Best regards,
Basilis

Hey Vrout,

Can you show us the page so we ca nsee the element you are using and how please?
Thank you very much

Best regards,
Basilis

Hi,

Then there is not a lot we can do to bring things back.
Please ask the hosting provider if they do.

Best regards,
Basilis

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

Hey crtdude,

That is not happening from our theme but from WPML.
We are afraid you need to work with them for a solution.

Best regards,
Basilis

Hi,

Can you please update to the latest version of the theme that we published today?
Let us know if that could solve the issues.

Thank you very much

Best regards,
Basilis

Hi,

We do not provide support or consultation through Skype we are afraid.
It seems that you do need a lot of help and that is not inside our SUpport Policy.
You need to start with the basics.

What we can suggest is to hire someone to do the basic setup for you and then try do any modifications, content etc alone.

Best regards,
Basilis

Hey bruttougo,

Today we released a new version of Enfold.
Can you please install it and let us know if that could solve all of your issues?

Thank you

Best regards,
Basilis

Hi,

Can you please revert your changes, update to latest Enfold and after let us know what modification you need so we can be able to help you the maximum

Best regards,
Basilis

Hi,

Can you re-upload the theme through FTP please so we can make sure the theme can be solved?

Thank you

Best regards,
Basilis

Hey signumsrl,

Note sure – but could you use

.av_dropcap1 { margin-top: 15px; }

and let us know if that is what you need?
If not – can you please explain us in English?

Best regards,
Basilis