Page 206 – Support | Kriesi.at – Premium WordPress Themes

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March 13, 2018 at 9:42 pm in reply to: Warning: Illegal string offset … Error and Menu Glitch #926265

Basilis
Inactive Moderator

Hi,

max_vars to 6000 is way to low.
It should be more than 512 please.

Best regards,
Basilis

March 13, 2018 at 9:41 pm in reply to: Advanced layout builder > sorting products? #926264

Basilis
Inactive Moderator

Hi,

I do not see any bug – I cant access the URL you have provided.
Which bug are you talking about?

Best regards,
Basilis

March 13, 2018 at 9:40 pm in reply to: Sales sticker #926263

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

March 13, 2018 at 9:39 pm in reply to: fullscreen slider in mobile #926262
Basilis
Inactive Moderator
Hi,

Have you added the code?
Try that code please
```
/* Masonry image load animation*/
.avia_desktop .avia_transform3d .av-masonry-entry .av-masonry-item-loaded .av-inner-masonry{
transition: opacity 2s ease-in;
-webkit-animation: none; /* Safari 4+ */
-moz-animation: none; /* Fx 5+ */
animation: none; /* IE 10+ */
}
.av-masonry-entry {
opacity: 1 !important;
visibility: visible !important;
}
```
Best regards,
Basilis
March 13, 2018 at 9:38 pm in reply to: Lightbox color change #926260

Basilis
Inactive Moderator

Hey DianaLoola73,

if posting to Enflish will help us to understand and help you faster – please!

Best regards,
Basilis

March 13, 2018 at 9:36 pm in reply to: Ticket number #918905 #926259

Basilis
Inactive Moderator

Hi,

That is not possible as there is no way to find / locate whee the screen is and to trigger it we are afraid.
If you need that you would have to hire someone to make it doen for you.

Best regards,
Basilis

March 13, 2018 at 9:35 pm in reply to: Enfold Visual Artist demo bug #926257

Basilis
Inactive Moderator

Hi,

Yes it is possible.
You can check our available demos, they exist on us also.

Thank yo.

Best regards,
Basilis

March 13, 2018 at 9:34 pm in reply to: Slide-Show – Ausrichtung und Bildtitel #926256

Basilis
Inactive Moderator

Hey DianaLoola73,

\Could you please post in English or us, so we can be able to help you faster?
We would much appreciate it!

Best regards,
Basilis

March 13, 2018 at 9:32 pm in reply to: post grid excerpt #926253

Basilis
Inactive Moderator

Hey adarabi,

Please take a look

Excerpt length and Read more / Blog post display

at Vinay reply and let us know if it helps.

Best regards,
Basilis

March 13, 2018 at 9:30 pm in reply to: Responsive Gallery: double images overlaying #926252

Basilis
Inactive Moderator

Hi,

On what mobile browser you ar etryint?
I just loaded on my iPhone and everything is fine.

Best regards,
Basilis

March 13, 2018 at 9:25 pm in reply to: "Slide Show Full Width" not fixing image size if not pre-cropped images are used #926249

Basilis
Inactive Moderator

Hey aovivo,

I loaded the site – but can you please point us out which one of those is it related
Can you show us which section? I mean, I see the slider but the image is not set to strech, so I am checking something wrong?

Best regards,
Basilis

March 13, 2018 at 9:22 pm in reply to: Music Player #926246

Basilis
Inactive Moderator

Hi,

We have forward the issue to our developers.
It seems to be a problem based on the loading time of the elements.

We will do work on that a bit more and we will update you.

Best regards,
Basilis

March 13, 2018 at 9:21 pm in reply to: Testimonial Link not working on phone #926245

Basilis
Inactive Moderator

Hi,

The Enfold version you are running is way to old, that issue has been fixed on the updates.

Best regards,
Basilis

March 13, 2018 at 9:17 pm in reply to: Category Layout #926243

Basilis
Inactive Moderator

Hi,

That is not actually accurate. A page can rank better as the links inside it are less!

Best regards,
Basilis

March 13, 2018 at 9:17 pm in reply to: Avia Custom Layout Element – CSS doesn't load #926242

Basilis
Inactive Moderator

Hi,

That would require to edit the html and require some advanced editing.
It is advanced editing, so consider to hire someone to help you out.

Best regards,
Basilis

March 13, 2018 at 9:15 pm in reply to: featured image: odd zooming on mobile. #926240

Basilis
Inactive Moderator

Hi,

Please check now – let us know.
if not worked, please provide with FTP details also for us.

Best regards,
Basilis

March 13, 2018 at 9:14 pm in reply to: Updating an existing custom button #926239

Basilis
Inactive Moderator

Hi,

The book now button does work properly for me on mobile – what screen-size you are at?

Best regards,
Basilis

March 13, 2018 at 9:13 pm in reply to: Sequence order masonry portfolio grid. #926238

Basilis
Inactive Moderator

Hi,

I am afraid the problem is that we are not sure what you exactly need.
What is not working and how it should work for you.

Best regards,
Basilis

March 13, 2018 at 9:10 pm in reply to: Video from media library in color section #926237

Basilis
Inactive Moderator

Hi,

Can you please increase the size of your video frames?

Best regards,
Basilis

March 13, 2018 at 9:05 pm in reply to: Fullwidth Slideshow in mobile view #926236

Basilis
Inactive Moderator

Hi,

I am sorry but I do not understand completely what you need to do.
If review it, I can see that the issue is that the image height is the same?

Best regards,
Basilis

March 13, 2018 at 9:04 pm in reply to: Not showing on ipad #926235

Basilis
Inactive Moderator

Hey Johan,

You do have multiple tickets ( with the same request as you said ) that is why. Sorry if that was wrong.
1. The gap is there because the other columns have paddings so it is there because of that.

2. What software you are using for translations? That is not from us as it seems, because the theme works the same all the ways so
something from the language plugin is making it.

Best regards,
Basilis

March 12, 2018 at 10:28 pm in reply to: Fatal error White Page When Uploading Enfold 4.2.6 #925758

Basilis
Inactive Moderator

Hi,

There will be an update on our upcoming release.
We appreciate the patience.

Best regards,
Basilis

March 12, 2018 at 10:27 pm in reply to: [av_product_button] breaking pages in woocommerce products #925755

Basilis
Inactive Moderator

Hi,

Thank you very much for that.

Best regards,
Basilis

March 12, 2018 at 10:26 pm in reply to: Sidebar seperator adjustement problem #925753

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

March 12, 2018 at 10:25 pm in reply to: Image Caption underneath Image #925752

Basilis
Inactive Moderator

Hey fabienneBESD,

Can we please check your web site URL so we can be able to assist you?

Thank you very much

Best regards,
Basilis

March 12, 2018 at 10:24 pm in reply to: How to right a post with full RTL and change the arabic fonts ? #925750

Basilis
Inactive Moderator

Hey Mohamed,

You do not need any code to do that.
If you select the WordPress language to be loaded into Arabic, it will look fine for you on front end :)

Best regards,
Basilis

March 12, 2018 at 10:22 pm in reply to: Single Image Breaking SSL #925749
Basilis
Inactive Moderator
Hey jkdavis,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
March 12, 2018 at 10:18 pm in reply to: Forumseintrag löschen – da ausgehende Links ungültig #925747

Basilis
Inactive Moderator

Hey Thorsten Born,

Could you please post to us with English, so we can be able to help you out faster?

Thank you very much

Best regards,
Basilis

March 12, 2018 at 10:17 pm in reply to: sub submneu items hard to click on on tablet #925745

Basilis
Inactive Moderator

Hi,

That is really strange to be happening as not reported previously.
Please allow us some patience to review it – BUT – if you can also create a video review it would be really great.

Best regards,
Basilis

March 12, 2018 at 10:13 pm in reply to: masonry galley display #925744

Basilis
Inactive Moderator

Hey EOPRODFX,

That is the setting of the Portfolio Elements, you can select the option from the product when you edit it!
Please do try it form there and let us know if there would be anything else we can do for you.

Best regards,
Basilis
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Viewing 30 posts - 6,151 through 6,180 (of 17,695 total)

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