Page 165 – Support | Kriesi.at – Premium WordPress Themes

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May 23, 2018 at 8:38 pm in reply to: Enfold 2017 Demo Import: Site doesn't look like Demo #961191

Basilis
Inactive Moderator

Hey FotoFünkchen,

I cant access the web site with the Username and Password provided, can you please review?

Best regards,
Basilis

May 23, 2018 at 8:25 pm in reply to: Bug or weird behavior with the 404 option… #961180

Basilis
Inactive Moderator

Hey rvga,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

May 23, 2018 at 8:21 pm in reply to: Email Betreff #961177

Basilis
Inactive Moderator

Hey Alim,

Can you please post your question in English, so we can be able to reply better to it?

Best regards,
Basilis

May 23, 2018 at 8:21 pm in reply to: Video autoplay #961175

Basilis
Inactive Moderator

Hey fotodesignmeer1,

Whre you have the video? That one after the slider you want to autoplay?

Best regards,
Basilis

May 23, 2018 at 8:18 pm in reply to: Mobile view & menu #961169
Basilis
Inactive Moderator
Hi,

You can work on a different size for the responsive
```
@media only screen and (max-width: 720px) {
	.html_header_top.html_header_sticky #top #wrap_all #main {
		padding-top: 10px !important;
	}
}
```
does that work out better?

Best regards,
Basilis
May 23, 2018 at 8:16 pm in reply to: Menu below slider ONLY on homepage. #961168

Basilis
Inactive Moderator

Hey navindesigns,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 23, 2018 at 8:16 pm in reply to: Addressing certain columns only with css #961167

Basilis
Inactive Moderator

Hi,

You have cache / performance activates, so that is the reason it does not work out for you.

Best regards,
Basilis

May 23, 2018 at 8:16 pm in reply to: Adjusting Font Size on Accordion Slider #961166

Basilis
Inactive Moderator

Hey sdsitetechdotcom,

You would need media queries for that, which also can calculate the height of the column.
that said, you would need some help to get it shorted out. Best if you can hire someone to help you so it can be done properly :)

Best regards,
Basilis

May 23, 2018 at 8:13 pm in reply to: Gravity Forms vs. Enfold – cannot edit email notifications #961164

Basilis
Inactive Moderator

Hey Andrew,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

May 23, 2018 at 8:13 pm in reply to: Out of stock products still showing up #961163
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
May 23, 2018 at 8:12 pm in reply to: Successive columns #961161

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 23, 2018 at 8:10 pm in reply to: Weird Search Field Variables #961160

Basilis
Inactive Moderator

Hi,

Great. Now where is the search field?

Best regards,
Basilis

May 22, 2018 at 8:45 pm in reply to: Conflict with Envira Gallery after update to Enfold version: 4.3.2 #960506

Basilis
Inactive Moderator

Hi,

Thank you for your kind words, we love it also! ;-)

Let us know if there is anythign else we can do for you, by creating a new ticket!

Best regards,
Basilis

May 22, 2018 at 8:38 pm in reply to: WPML flags missing #960503
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
May 22, 2018 at 7:47 pm in reply to: Moving cart quantity to the right #960491

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

May 22, 2018 at 7:45 pm in reply to: (German) DSGVO – Deutschland, Datenschutz, Google Fonts, Google Maps, YouTube #960490

Basilis
Inactive Moderator

Hi,

We will have the update today or tomorrow.
We are still making sure that everything is working properly for you!

Best regards,
Basilis

May 21, 2018 at 10:37 pm in reply to: Entypo Icon Fonts external load (DSGVO) #960042

Basilis
Inactive Moderator

Hey siteraum,

On 22th we are pushing an update that takes care all of those issues so we do appreciate your patience until tomorrow.

Best regards,
Basilis

May 21, 2018 at 10:30 pm in reply to: Footer widget design issue #960039

Basilis
Inactive Moderator

Hey DROR,

Please add:

.footer_color li { border-color: #161616 !important; }

And do let us know if that would work out.

Best regards,
Basilis

May 21, 2018 at 10:29 pm in reply to: Search bar inside burget menu #960038

Basilis
Inactive Moderator

Hi,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

May 21, 2018 at 10:28 pm in reply to: Enfold 4.3 upgrade fail on one install #960037

Basilis
Inactive Moderator

Hi,

WPENgine is actually a little but of killer when it comes to such compatibility.
We will have to dig faster, I have some support tickets with a lvl3 engineer my self.

Best regards,
Basilis

May 21, 2018 at 10:26 pm in reply to: Enfold 2017 Demo Import not worked properly #960036

Basilis
Inactive Moderator

Hey Joe,

Can you please let us know your server php_memory limit please, so we can try understand the problems?

Best regards,
Basilis

May 21, 2018 at 10:26 pm in reply to: GA code – Contact form #960035

Basilis
Inactive Moderator

Hey nanetu,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 21, 2018 at 10:26 pm in reply to: Change size in product image in Online store #960034

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 21, 2018 at 10:25 pm in reply to: Read more – in Category Products #960033

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 21, 2018 at 10:25 pm in reply to: Problem after Update #960032

Basilis
Inactive Moderator

Hi,

Please follow the code from here
https://kriesi.at/support/topic/tab-section-link-from-content-in-one-tab-to-another-tab/

Best regards,
Basilis

May 21, 2018 at 10:22 pm in reply to: Don't show preview image on category pages #960031

Basilis
Inactive Moderator

Hey Charlotte,

Can you please disable your cache so we can be able to help you out?

Best regards,
Basilis

May 21, 2018 at 10:21 pm in reply to: Vimeo Link Lightbox #960028

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

May 21, 2018 at 10:21 pm in reply to: No Display slide-meta #960026

Basilis
Inactive Moderator

Hey dariosolarino,

Can we see your web site so we can target please?

Best regards,
Basilis

May 21, 2018 at 10:21 pm in reply to: Gradient background with picture #960025

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 21, 2018 at 10:21 pm in reply to: Shortcodes have av_uid added since recent update #960024

Basilis
Inactive Moderator

Hey eddygame,

You can edit the shortcode, load it from the child theme and remove just that prefix so you can keep it updated.

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 4,921 through 4,950 (of 17,695 total)

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