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September 4, 2018 at 8:16 pm in reply to: All updated but i still get an "Can't communicate with Instagram" Error #1005740
Hi,
I couldnt find the issue I tried the solution we have on that problem – I will leave the ticket so our team to review further.
Best regards,
BasilisHi,
Based on what sizes you using, you can disable what is not needed
https://kriesi.at/support/topic/how-to-disable-enfold-creating-media-image-sizes/from the image sizes!
Best regards,
BasilisHey lightsites,
What customisation you need to do exactly?
Change the background color or what, sorry not clear from your description :)Best regards,
BasilisHey kjwaggz,
What is your web site URL?
Best regards,
BasilisHey Eefke,
What is the username to login?
Best regards,
BasilisHi,
You mean to change the colors? Have you tried it from our Settings?
Or – you want to create a different color schema?Best regards,
BasilisHey fumsel,
It is possible yes – do u have any plugin that you want to combine for usage?
Best regards,
BasilisHey Nicole,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 3, 2018 at 10:04 pm in reply to: Enfold MyFonts install works on homepage but not on subpages #1005196Hey J.C.,
What is the URL u have added for the font?
Best regards,
BasilisHi,
Thank u!
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisSeptember 3, 2018 at 10:03 pm in reply to: Responsive Menu disappeared after upgrade and weird extra spacing added to top #1005188Hi,
Thank u for reporting – we do appreciate it a lot.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisSeptember 3, 2018 at 10:01 pm in reply to: Enfold Hotel Theme differnces and purchase instructions #1005185Hey Stefan,
That will be a new demo – we will be including on updates :)
Best regards,
BasilisHi,
Thank u for letting us know we do appreciate it a lot!
Best regards,
BasilisHi,
Can you for starters enable the plugin ” Force SSL ” so everything can go through SSL?
Best regards,
BasilisHey Michaela Wunsch,
Could you please update the queston in English?
Best regards,
BasilisHey AgenceKineka,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey Érik,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Yes you can install and activae your WordPress in Spanish, lang files will be loaded and then everything will be playing propelry.
Best regards,
BasilisSeptember 3, 2018 at 9:45 pm in reply to: Menu in Content – current-menu-item does not respond to anything #1005173Hey buero-36,
You are puting it inside the content and not at the header right?
That is because the menu item gets overwritter from the color of the link state.Best regards,
BasilisHi,
I have asked my team mates to take a look here, so we can re-upload the files.
Taged Vinay to the post for you.
Best regards,
BasilisHi,
Could you please reupload Enfold files through FTP?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 3, 2018 at 9:42 pm in reply to: All updated but i still get an "Can't communicate with Instagram" Error #1005167Hey Alexander,
Can you please provide us a temporary FTP access (via private data field)?
Best regards,
BasilisSeptember 3, 2018 at 9:25 pm in reply to: add content form to the bottom of all portfolio items #1005162Hi,
Placing on the child theme functions.php file is the best solution yes.
Best regards,
BasilisHi,
Here what I do see
http://nimb.ws/mYzqthlet us know if that works out for you.
Best regards,
BasilisHi,
If you create a child theme https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme
You can add it there and it will save your time.Best regards,
BasilisHi,
You can always buy a new license, so you can access Enfold Updates and get your site up to date.
Best regards,
BasilisHi,
I load your web site and I couldnt see any video added to the section?
Best regards,
Basilis -
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