Forum Replies Created
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AuthorPosts
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Hey conversionmedia,
Have send it to our developers as that looks like a really nice addition!
Best regards,
BasilisOctober 16, 2018 at 9:54 pm in reply to: BBPress Footer showing code when using Page as Footer #1022415Hey hobart,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
I checked out and changed the settings, let me know if it works as should :)
The title needed to change on the web site.Best regards,
BasilisHey Guenter,
I have send those details to Vinay – may be good to added on our Knowledge Base :)
Best regards,
BasilisHi,
Please check it now and let me know if now all is good
Best regards,
BasilisHi,
That is not yet added to be solved but we are working on how we can fix those issues yes.
Best regards,
BasilisHey tobuff85,
That is an issue that we are working to solve – can you update to the latest version of Enfold, published yesterday?
Best regards,
BasilisHey kbranan,
Have you added a widget section to the top, so you can use the search shortcode and make it visible there?
Best regards,
BasilisHi,
can u make an easier password – that would not work at all for us to login.
Best regards,
BasilisHey arnevanhoorn,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Could you please clear the cache?
Best regards,
BasilisOctober 16, 2018 at 9:35 pm in reply to: Performance Settings "load only used elements" causes error, fix manually? #1022403Hey datapool99,
Can you please update to the Enfold version we released yesterday and let us know if issue is fixed?
Best regards,
BasilisOctober 16, 2018 at 9:32 pm in reply to: Mailchimp Form notifications with "I agree to terms & conditions" = false #1022402Hey JohnMYates,
Can you please upgrade to the latest Enfold version and let us know if the issue is fixed?
Best regards,
BasilisHey anja,
Could you please post to us in English so we can be able to help you faster?
Best regards,
BasilisHey Asterios,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHey ingridbrauner,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey ngavy,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately there is not a lot we can do to help with that part somehow if we do not have access to play around with the settings and try debug it
Best regards,
BasilisHey Guenter,
We have reported that out :)
Best regards,
BasilisHi,
There is no way to do it, you can maybe consider spliting it somehow to different pages, but the shortcode is the only way.
Best regards,
BasilisHi,
You will be notified from Envato if that will go through.
Thank you
Best regards,
BasilisHi,
Maybe some cache? I tried to mobile also and the page was loaded properly
Best regards,
BasilisOctober 15, 2018 at 9:28 pm in reply to: Single line mailchimp sign up form with double opt in #1021823Hey educatedathlete,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
Have you done those modifications suggested to the application or not?
Best regards,
BasilisOctober 15, 2018 at 8:55 pm in reply to: [GDPR] Tracking Pixels Firing AFTER Visitor has Accepted Cookie Policy #1021795Hi,
Thank you for the feedback, we will reconsider that how to do it.
Best regards,
BasilisHi,
Sorry, for some reason I coldnt see them.
We published today the version 4.5 on themeforest. Can you please try upgrade from there?Best regards,
BasilisHey Rob,
A plugin conflict may be one of the reasons for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
BasilisHey heufti65,
If you go to WordPress Admin, then users you can pick from there what you want to be the visible section of the name of that user.
You can replace username with either First or Last name, or anything like thatBest regards,
BasilisHey Underkult,
Not sure google translates that error properly, can you tell us what it means?
Also the new uograde is out over at themeforest.
Can you please upgrade and let us know how that works for you?Best regards,
BasilisHey Elena,
Have you upgraded with the latest version that we have published today?
Best regards,
Basilis -
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