Forum Replies Created
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November 4, 2018 at 11:35 pm in reply to: How to override Enfold mods to The Events Calendar in Enfold-Child? #1029710
Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey schweg33,
Can you please explain a bit more where you want to place it as it is not completely clear?
Best regards,
BasilisNovember 4, 2018 at 11:32 pm in reply to: masonry gallery lightbox – show alt tag instead of title #1029708Hey xxtita,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey levlaneadvertising,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Please show us your web site, so we can take a look
Best regards,
BasilisHi,
You can either take a look here:
or Install the following plugin
https://wordpress.org/plugins/wp-spamshield/Let us know if you need further assistance.
Best regards,
BasilisHi,
I load the wbe site and I get an error 500 on console that something is not functioning properly.
With all rest addons disable, does it work fine?Best regards,
BasilisHey agent001,
Regarding 1. can you please go to Settings -> Permalinks and try save again? Let us know if there issue will be fixed.
Regarding the 2, not sure I understand it properly, would you mind please re-explain us?Best regards,
BasilisHey milanbrouwer,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisNovember 4, 2018 at 11:04 pm in reply to: Fixing issue with Lazy Load and Flexible Masonry for WP-Rocket #1029693Hey elskeletto1,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey dadisk8,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for letting us know.
Best regards,
BasilisNovember 4, 2018 at 11:02 pm in reply to: Database Location of Themeforest Username and API Key #1029689Hey mangotasche,
Our theme does work with php 7.0+ so where the problem is actually?
Because everything should be just fine, if you are also on the latest Enfold Version of-course.Best regards,
BasilisHey Xioros,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Yea it seems that your hosting provider has a specific option on how to handle the results. Could you please check what type of cache they have enabled?
Best regards,
BasilisHi,
I did tried to play around but couldnt understand why.
have you tried to contact the plugin developer?Best regards,
BasilisHey (Email address hidden if logged out) ,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Could you please create your own ticket for us?
Best regards,
BasilisHi,
Unfortunately that is not possible to be done, all items have to be on a category
Best regards,
BasilisHi,
Thank u :)
Best regards,
BasilisHi,
Please check now – there was a conflict with plugoins.
Best regards,
BasilisOctober 30, 2018 at 11:41 pm in reply to: Fullwidth Easy Slider – Image background have disapperead #1028279Hi,
@loyalzoo Please create your own ticket, so we can be able to review properly.Best regards,
BasilisOctober 30, 2018 at 11:40 pm in reply to: Avia Layout Builder won't load on one page (blog summary page) #1028278Hi,
I enabled debug, please check now if things work as should :)
Best regards,
BasilisHi,
Could you ask your hosting provider to upgrade at php version 7.0 so we can check it out?
Best regards,
BasilisHi,
Can you for now try update with FTP please?
Best regards,
BasilisOctober 30, 2018 at 11:07 pm in reply to: URGENT BUSINSESS FAILING after 13 years, suspect error in Robots.txt- or??? #1028260Hi,
The feedback that google provide is valid yes, but unfortunately it is not basic on our theme, but with the changes you have done.
To help you a bit more.Regarding 1,2 that is related to Google Business or Google Profile. A plugin like Yoast SEO can solve it.
As of 3 – not a clue what they are talking about.
For mobile speed – yes but you should hide some of the elements on mobile. Google does not want everything to be visible. Now some of the other changes should also be done with plugins as the theme is not required to load all those things inside…
SEO Optimisation is a bit more than just enabling a template, so extra help should be considered for sure.
Best regards,
BasilisHi,
Yea it does seem to be Ken Burns yes!
Best regards,
Basilis -
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