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One small remark if that helps: the issue is coming not from the preload option, but from Page Transitions under Page Preloading option. After restoring previous backup of 2 days old, the disabling of the preload is not helping, I assume you have done something else. Can You please provide script or code that you have modified so that I can regain the point where it was working?
Hi Ismael! Thank you so much for your help. The main point is that the download option is working now!
Thanks again for your help, and I look forward to your reply about preload!Finally I have moved a little forward with this issue spending several hours just trying everything to find where the issue comes from. So here is the case, I have installed new wordpress site with Enfold to the same shared hosting–>Button works properly. I have installed plugins–> Button works properly. Then I have installed the demo and the button stopped working and start to open image instead of downloading. So the issue is coming from demo as I thought from very beginning as this is the only thing that distinguishes 2 sites from each other. Using wordpress reset I have tried several scenarios and I think it will help you in finding the issue. 1) resetting the wordpress with the plugin brings back the correct functionality of the button 2) after demo install when the button is not working I have exported Enfold Temlpate Layout file and Theme setting file. After restarting the wordpress with plugin, I have imported those files but the site still working properly, the issue again starts after demo import. 3) The issue is with certain demos and I was unlucky to import the demo where it crashes the download function. So far I found 2 demos that crash download function: Startup Business Demo, One Page Portfolio Demo. In my case I was using Startup Business Demo. But for example with the demo: Default Demo everything works well. So, by now, what I have discovered that the issue is coming from specific demos, and after demo installment even if you switch the template, the issue will still be there. It somehow brings some function that never goes away until you will reset the wordpress. In my case I can not reset the site because a lot of job has been done and reseting the wordpress will mean losing 2 weeks of my time.
Having all this information, please try to find the issue so that I can remove that additional scrip or whatever is needed from my existing site. Thank You in advance!P.S. It is strange but in media files the download button by default from wordpress is working, but Enfold Download button is opening the file instead (download button is configured properly). In my original site it crashed the enfold download button and also media file section download button.
I have checked with godaddy support about the rules and configurations, they insure that everything is fine. Also I have 2 different sites under thee same shared hosting, but one works properly, the other one no, so I think if there are server restrictions it would influence all the sites under that hosting
Thank You Mike! Just tested the download manager plugin, and guess what, the download function is not working, it is again opening the file link. I’m completely confused.
Thank you so much, Yes please, if anybody has idea I will highly appreciate. WP security indeed will not remove the rules after disabling, but I manually copied htaccess file rules from working site and it does not helped. I will try to check download manager now and let you know if that works.
Hi! Thank you for your reply, I really appreciate your time and effort in trying to help. I’ve updated the theme from version 6.0.6 to 6.0.8 as you suggested, just to rule out any possibilities. However, I’d like to kindly ask you to review my earlier notes. If this were an easy fix, I wouldn’t have reached out in the first place.
The back-and-forth process takes a whole day for each reply, which makes it time-consuming for both of us. If this is an issue you haven’t encountered before or if there’s no solution, please let me know so I can move on (the simple way, I think, I will just install download manager plugin).
As I mentioned, the issue doesn’t seem to come from the template or version. I’m using the same template, hosting, and configurations on two sites with the same WordPress and PHP versions, htaccess. On one site, everything works perfectly, but on the other, it doesn’t—even with all plugins disabled. I can see that it works fine on your site, which is great—I’d just like to achieve the same result. The only difference I can think of is that I installed different demos from Enfold on each site. I’m not sure if that could be affecting anything, but I wanted to mention it just in case. My thoughts that there is a script forcing to open the file instead of downloading, but why and from where this script can come from. I switched template on already existing site to other default templates, and everything is the same.
Thanks again for your help, and I look forward to your reply!I tried everything that comes in mind: also wordpress version is the same, changed php version, everything is the same
Thank you for reply! I am pretty sure that the issue is not coming from the htaccess because I even duplicated all values from working site htaccess, and everything is the same. Enfold button is configured correct, and again this issue is not coming from Enfold button, but the whole site, because the download function from media files section is acting similarly
Solved that issue with SMTP with hosting support. Emails are now going through. I appreciate for your help and support. Best regards!
Thank You for the reply! But that is not the issue. The one that you mentioned is from template, I have added, deleted, moderated so many times to fix that issue, but nothing helps. Please do not hesitate to change those destination emails to your own or create new forms to make test and see that nothing goes through. There is also contact form 7 on that same page, and it does not go through also. Thank You in advance!
One small issue: in the original demo, in shop page, from the right there are filters, also there are filters inside the product pages, but in installed version there are no such, it is blank, should I install additional plugin for those features?
Thank You for your reply, everything worked out, thank you so much for your support.
The only thing, I would like to comment additional instructions so that not advanced users like me will know what to do.
So the instructions say to Extract it in \uploads\avia_demo_files\ folder
But there is no such folder in uploads, so I have created such folder and uploaded zip file there, but it was my mistake, I found out that in Uploads, there is a folder named dynamic_avia, and inside that dynamic_avia there is the avia_demo_files folder. So correct path should be: \uploads\dynamic_avia\avia_demo_files\ (please correct this info in the instructions page for users)
uploading zip file here, and after downloading demo twice it worked out. All the best to you all!Hello Kriesi team!
I have a problem with fallback image. I get an errore object object/
I have found Your solution here: https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294I have changed the code as suggested, nothing happened, then I found Your new comment: “I forgot to revert the following line to the original code.”
What does it mean. I am not a professional and it is very hard to figure out what You mean. Can You please just write modified code for the whole slideshow.js file, so that I will just replace that file and that is it? Please provide corrected code for this file, the complete code, just to delete the includes of this file and replace with the new one. Thank You in advance!
Hello Nikko
Providing login password
Also please pay attention additional to above mentioned problems that my web works slower than usual
When adding new mediafile sometimes it gives error. I upload the same file for 4-5 times to get result
When updating plugins, template or wordpress the update starts but update process do not show. (anyway updates are being implemented correctly)
Thank You in advance!
