Forum Replies Created
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AuthorPosts
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January 10, 2017 at 3:46 pm in reply to: Description section pushed down – WooCommerce Product Card #731588
Hey spidercreations,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Also contact WooCommerce support about this.
Best regards,
AndyHi,
you created a default profile for us, but instead we need admin access. Let us know when you’re ready.
Best regards,
AndyHi,
try this code inside Quick CSS field:
img.mfp-img { max-width: 110% !important; width: 110%; }
and adjust as needed.
Best regards,
AndyHi,
did you double check on a different iPhone as well? don’t forget to clear browser cache. For more information about media queries refer to: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Also check with a default WP theme and let us know if you get similar results with it or not.
Best regards,
AndyHey darryl Beauford,
not sure what you mean and yes you need to purchase it twice.
Best regards,
AndyHi,
refer to:
http://www.wpbeginner.com/plugins/how-to-manage-and-delete-transients-in-wordpress/
https://coderwall.com/p/yrqrkw/delete-all-existing-wordpress-transients-in-mysql-database
http://stackoverflow.com/questions/10422574/can-i-remove-transients-in-the-wp-options-table-of-my-wordpress-installLet us know in a new ticket if you got some questions directly related to our theme.
Best regards,
AndyHi,
Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Can you explain further please? what exactly do you want to achieve using Enfold? a mockup and a precise link showing it would help a lot to understand better what you want.
Best regards,
AndyHi,
which php version are you using? Did you or your host made an update to a newer php version recently? if yes try to go back to prior version and see what happens.
Best regards,
AndyJanuary 10, 2017 at 2:00 pm in reply to: Selected fonts from Fontello site, imported them & only a couple display right #731553Hi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHey Daniel,
about which shadow are you talking about? do you mean a border line under your menu? can you provide us a mockup please? use imgur.com or dropbox.
Best regards,
AndyJanuary 10, 2017 at 1:52 pm in reply to: removed all borders w/ quick CSS – still want short separator borders to work #731551Hey GL360DDC,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi,
it should work. Clear browser cache and hard refresh a few times. If it’s still not working, then provide us admin access, so we can have a deeper look into it. Login details here as private reply.
Best regards,
AndyHi,
I did some testing and your editor is working fine for me. I used this code:
.container.av-logo-container { display: none; }
and your logo gets hidden as expected for me on Chrome.
Best regards,
AndyHi,
please open a new ticket for a new question/issue.
I can’t see any menu, but your hamburger menu on mobile. Make sure that you provide us a precise link where we can inspect the elements in question.
Best regards,
AndyHi,
link you’ve provided does not work for me. Can you check please?
Best regards,
AndyJanuary 9, 2017 at 1:40 pm in reply to: Enfold theme 3.8.4 visual editor not working wordpress 4.7+lightbox image probem #731123Hi,
check out demo site: http://kriesi.at/themes/enfold/shortcodes/easy-slider/ where it’s working on mobile just fine: http://i.imgur.com/dav52O7.png
Best regards,
AndyHi,
it’s not our standard archive.php, but WordPress’, so if you want to customize it refer to general WP support forum.
Best regards,
AndyHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Also update theme to the newest version.
Best regards,
AndyHi,
it seems to work fine: http://i.imgur.com/orQm9FM.png
If it’s not the right element, then provide us a precise link where we can inspect the elements in question please.
Best regards,
AndyHi,
again: it’s working fine on the site you’ve provided, as shown on my screenshots. So please don’t refer to a site where it’s working, although you are talking about another site. If you’re working on localhost, then move your site online, so we can check it. Otherwise we can’t do anything.
Best regards,
AndyHi,
are you using any caching on your site? also ask your host if they are using any caching on your server. Tell them to deactivate it.
However, there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey eoltrainer,
dazu müsstest du auf externe Plugins zugreifen. Das hier z.B. leistet gute Dienste: https://de.wordpress.org/plugins/wp-migrate-db/
Gruß,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey giu13,
kannst du uns Admin Zugang einrichten? Login Daten bitte hier als private Nachricht posten.
Gruß,
AndyHi,
again: you need to work with different media queries. If you need help with this, then refer to: http://kriesi.at/contact/customization
Best regards,
AndyHi,
please open new ticket for each question/issue, this is getting confusing for us and other people trying to search for help in our forum.
1.) No you don’t, if you want to use same css code for magazine elements then use the same unique css class.
2.) Simply try:
.magazinebutton { font-size: 10px; }
However, I can’t open your website to inspect the elements in question. It simply doesn’t load.
Best regards,
AndyHi,
I see this when trying to open your screenshots: http://i.imgur.com/W2bunhz.png
Best regards,
AndyJanuary 9, 2017 at 12:07 pm in reply to: Blog Featured Image on Hover expands 1px beyond border #731083Hi,
this does not happen for me: http://i.imgur.com/8FHqrE6.png, not even on hover. Which browser and OS are you using? make sure to use newest browser version. Update theme to the newest version. Clear browser cache and hard refresh a few times.
Best regards,
AndyHey Jon711b,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndyHey brian7454,
this is not a theme related question, but a general WordPress one. So feel free to ask about this in general WordPress forum.
Best regards,
Andy -
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